Role Description We're looking for a Bilingual Finnish - English customer support agent or Happiness Officer that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure. You'll also translate our product into Finnish. You'll be given the tools to do so easily, and you will translate regularly and moderate others' translations. Qualifications - Customer support experience in a fast-paced environment - Great Finnish and English communication skills, both written and oral - Should love making customers happy! - Ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Good analytical and problem-solving skills - Good accurate records keeping - Must be a good team player - Can work with minimal supervision - Ability to prioritize and multitask - Knowledge of Domains, SEO, and Analytics is a plus! - Must be able to work remotely and full-time (at least 40 hours per week)

Role Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Managing a team of junior customer service representatives. - Ensure customer satisfaction and provide professional customer support. Qualifications - High school diploma, general education degree or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Experience working with customer support.

Role Description Are you a customer service superstar with a passion for helping people? Do you thrive in a fast-paced and dynamic work environment? If so, The Hopkins Team wants to hear from you! As a Client Support Associate, you will play a crucial role in creating a positive experience for our clients. Your primary responsibility will be to provide top-notch customer service and support to our clients via phone, email, and chat communication. You will also work closely with our sales and operations teams to ensure a seamless and efficient process for our clients. Key Responsibilities: - Act as the first point of contact for our clients, providing timely and professional responses to their inquiries and requests. - Manage a high volume of incoming calls, emails, and chat messages from clients, ensuring their questions and concerns are resolved in a timely and satisfactory manner. - Stay up-to-date on all company products and services to effectively assist clients and provide accurate information. - Assist clients with account setup, product inquiries, and billing inquiries. - Work closely with the sales and operations teams to ensure smooth onboarding, product delivery, and customer retention. - Act as a liaison between the clients and the company, advocating for our clients and providing transparent and open communication. - Identify opportunities to improve our customer service processes and procedures, and make recommendations for improvements. Qualifications - High school diploma or equivalent. Some college or post-secondary education is preferred. - 1-2 years of experience in a customer service role, preferably in a fast-paced and dynamic environment. - Excellent verbal and written communication skills. - Proficient in Microsoft Office suite and ability to learn new software systems quickly. - Ability to troubleshoot and problem-solve in a fast-paced environment. - Strong time management and organization skills. - A positive, motivated, and team-oriented attitude. - Bilingual candidates are encouraged to apply. Benefits - Competitive salary. - Comprehensive benefits package. - Positive and collaborative work environment that promotes creativity and innovation. Company Description At The Hopkins Team, we value our employees and invest in their personal and professional growth. If you are a self-starter with a strong customer service mindset, we want you to join our team and make a positive impact on our clients' experience. Apply today to elevate your career with The Hopkins Team!

• Respond to client and clinician enquiries via email, chat, and support channels • Assist users with booking appointments, account access, and payment issues • Provide guidance on using the platform (video calls, scheduling, profiles) • Troubleshoot basic technical issues and escalate complex cases when required • Maintain accurate records of support requests • Ensure a professional, empathetic, and confidential approach when dealing with users