• Respond to client and clinician enquiries via email, chat, and support channels • Assist users with booking appointments, account access, and payment issues • Provide guidance on using the platform (video calls, scheduling, profiles) • Troubleshoot basic technical issues and escalate complex cases when required • Maintain accurate records of support requests • Ensure a professional, empathetic, and confidential approach when dealing with users

Customer Service Hospitality – Reservations Remote (U.S.-Based) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: Assist clients in selecting and booking hotels Share accurate details on amenities, pricing, and availability Manage and update reservation details Communicate promptly and professionally via phone, email, or messaging Qualifications: Strong communication and customer service skills Professional, detail-oriented, and self-motivated Basic computer skills and reliable internet connection Hospitality or customer service experience is a plus What We Offer: Flexible remote schedule Full training and booking system access Supportive team environment Income-earning possibilities based on performance Travel discounts and perks Apply today to help clients book their perfect stay with us!

Customer Service Hospitality – Reservations Remote (U.S.-Based) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: * Assist clients in selecting and booking hotels * Share accurate details on amenities, pricing, and availability * Manage and update reservation details * Communicate promptly and professionally via phone, email, or messaging Qualifications: * Strong communication and customer service skills * Professional, detail-oriented, and self-motivated * Basic computer skills and reliable internet connection * Hospitality or customer service experience is a plus What We Offer: * Flexible remote schedule * Full training and booking system access * Supportive team environment * Income-earning possibilities based on performance * Travel discounts and perks Apply today to help clients book their perfect stay with us! $20,000 - $75,000 a year

About Leap Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. About the Role The Care Guide plays a pivotal role in ensuring each patient's treatment journey is smooth, informed, and empowering. Acting as the central point of contact, you will coordinate logistics, provide medication education, and liaise between patients, providers, and nurse staffing agencies. This role is ideal for a compassionate healthcare professional who thrives in a fast-paced, patient-first environment. Key Responsibilities - Serve as the primary contact for patients, responding to inquiries with clarity, empathy, and efficiency. - Educate patients and providers on home infusion processes, including medication handling, storage, and administration protocols. - Schedule and confirm treatment appointments, coordinating with nursing agencies to ensure timely, accurate care delivery. - Verify medication receipt and comprehension with patients prior to treatment. - Ensure clinical documentation is shared with providers post-infusion and that billing information is properly routed to the finance team. - Collaborate cross-functionally with the Customer Success team to maintain strong client relationships and support service excellence. Qualifications Required: - 3–5 years of nursing or pharmacy experience, preferably with infusion therapy or specialty medications. - Active clinical license or certification: Registered Nurse (RN), Certified Pharmacy Technician (CPhT), or Medical Assistant (MA). - Strong patient coordination or case management background. - Excellent written and verbal communication skills. - High level of organization and attention to detail; able to juggle multiple responsibilities seamlessly. - Comfortable working remotely and independently. - Available to work full-time Pacific Standard Time (PST) hours. - A strong patient-first mindset, with a focus on improving care experiences and outcomes. Preferred: - Experience in a healthcare startup or fast-paced care delivery environment. - Fluency in Spanish (spoken and written) At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you. Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.