Strikingly Inc

Role Description We're looking for a Bilingual Finnish - English customer support agent or Happiness Officer that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure. You'll also translate our product into Finnish. You'll be given the tools to do so easily, and you will translate regularly and moderate others' translations. Qualifications - Customer support experience in a fast-paced environment - Great Finnish and English communication skills, both written and oral - Should love making customers happy! - Ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Good analytical and problem-solving skills - Good accurate records keeping - Must be a good team player - Can work with minimal supervision - Ability to prioritize and multitask - Knowledge of Domains, SEO, and Analytics is a plus! - Must be able to work remotely and full-time (at least 40 hours per week)