About Leap Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. About the Role The Care Guide plays a pivotal role in ensuring each patient's treatment journey is smooth, informed, and empowering. Acting as the central point of contact, you will coordinate logistics, provide medication education, and liaise between patients, providers, and nurse staffing agencies. This role is ideal for a compassionate healthcare professional who thrives in a fast-paced, patient-first environment. Key Responsibilities - Serve as the primary contact for patients, responding to inquiries with clarity, empathy, and efficiency. - Educate patients and providers on home infusion processes, including medication handling, storage, and administration protocols. - Schedule and confirm treatment appointments, coordinating with nursing agencies to ensure timely, accurate care delivery. - Verify medication receipt and comprehension with patients prior to treatment. - Ensure clinical documentation is shared with providers post-infusion and that billing information is properly routed to the finance team. - Collaborate cross-functionally with the Customer Success team to maintain strong client relationships and support service excellence. Qualifications Required: - 3–5 years of nursing or pharmacy experience, preferably with infusion therapy or specialty medications. - Active clinical license or certification: Registered Nurse (RN), Certified Pharmacy Technician (CPhT), or Medical Assistant (MA). - Strong patient coordination or case management background. - Excellent written and verbal communication skills. - High level of organization and attention to detail; able to juggle multiple responsibilities seamlessly. - Comfortable working remotely and independently. - Available to work full-time Pacific Standard Time (PST) hours. - A strong patient-first mindset, with a focus on improving care experiences and outcomes. Preferred: - Experience in a healthcare startup or fast-paced care delivery environment. - Fluency in Spanish (spoken and written) At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you. Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.

• Assisting with client inquiries and support • Coordinating schedules and reservations • Managing basic data entry and organization • Providing a smooth and positive customer experience • Communicating with clients via phone, text, or email

We are seeking a reliable and detail-oriented Remote Booking Specialist to support clients by coordinating reservations, organizing travel details, and ensuring all booking information is accurate and confirmed. This fully remote position is ideal for someone who enjoys working with people, managing details, and providing dependable support throughout the booking process. In this role, you will communicate with clients to gather necessary information, assist with coordinating reservations, and review booking details to ensure everything is accurate and properly documented. You will also provide timely updates, track any changes or requests, and maintain organized records using internal systems and online tools. Your ability to stay organized and attentive to detail will help ensure a smooth and positive experience for clients from start to finish. The ideal candidate is proactive, organized, and comfortable working independently while maintaining strong communication with clients and team members. Key Responsibilities - Assist with coordinating reservations and confirming booking details - Communicate with clients to gather information and provide updates - Review reservations for accuracy and completeness - Track changes and follow up on requests as needed - Maintain organized records within internal systems Qualifications - Strong communication and organizational skills - Detail-oriented with strong follow-through - Comfortable using digital tools and online systems - Ability to work independently in a remote environment - Customer service, administrative, or scheduling experience is helpful but not required Additional Details - 100% remote position - Training and ongoing support provided - Supportive team environment with opportunities to develop new skills Applicants must be citizens of the US, UK, Australia, Spain, Mexico, or LATAM regions.

• Own the CX strategy for individual investors and senior B2B clients alike. • Partner with our Support Manager in the Philippines to introduce AI-driven automation, optimise workflows, and shift the team toward high-value interactions. • Lay the foundations for a scalable B2B Customer Success capability, focusing on retention, engagement, and value realisation. • Design structured 7, 30, 60, and 90-day onboarding journeys that turn new sign-ups into power users. • Own the support experience across chat and email, driving metrics like CSAT and resolution speed. • Implement modern tech solutions, including AI-driven deflection and help centre optimisation, to reduce manual work. • Provide strategic direction to our offshore team, identifying coaching and quality improvement opportunities. • Develop frameworks and strategies for churn reduction, retention, and B2B revenue growth. • Build direct relationships with key B2B stakeholders to ensure they are realising maximum value from our platform. • Act as the "Voice of the Customer" internally, collaborating with Product, Engineering, and Marketing to remove friction points. • Use data and dashboards to track customer health and inform product development. • Work closely with Product and Marketing to ensure customers clearly understand and realise the value of the platform. • Own the customer tech stack and ensure tools are effectively utilised. • Identify opportunities to better leverage existing systems and introduce new technologies where needed. • Develop dashboards and reporting to track customer health, retention, and support performance. • Use data to inform decisions and continuously optimise the customer experience.