Workforce Classification: Telecommuter Join Our Team: Do Meaningful Work and Improve People’s Lives Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/. This is a work from home opportunity! Experience in Motivational Interviewing is highly preferred! The Intake Coordinator is responsible to provide the initial outreach, engagement, and screening of members. The intake coordinators educate and assists members in accessing care to close care gaps, utilizing digital resources to support condition self-management, and engage members in case management services. Our intake coordinators support our case management program through specialized assistance including assisting members in accessing centers of excellence (COE) and support the COEs by gathering the member medical records for providers to make determinations, researching complex clinical information, identifying community resources to meet unique member social determinants of health needs, and locating in-network providers (e.g., primary care, specialty, and behavioral health). Services include answering and managing member, provider and warm transfers to our phone queue, and researching, gathering and analyzing data, writing reports/presentations and presenting findings on a variety of projects that support Clinical Programs. What you'll do: - Provides initial screening of potential complex case management referrals, including screening warm transfers from Customer Service and vendor referrals (e.g., Nurse Line, EAP). - Works with Case Managers to ensure potential case management referrals are appropriate for the program. - Researches and provides clinical and complex resource information for case managers and engagement specialists to assist in the management of complex case management cases including maintaining community resource knowledge base. - Applies nationally accepted criteria to pre-screening members. - Educates potential candidates for case management regarding the overall case management programs and obtains permission for services, if appropriate. - Identifies and works to resolve social determinants of health issues that impede proper use of health care services or access to services. - Informs members of designated programs, gather medical records on behalf of the member and COE - Research complex clinical information, community resources and locates providers with openings (e.g., residential treatment centers, specialists) - Ensures documentation is clear, concise and meets all regulatory, legal and accreditation standards. - Answers calls from members, providers and warm transfers (e.g., Nurse Line, Customer Service) to assist members in accessing care. - Answers digital member inquiries in our mobile app. - Triages members (e.g., calls, digital) - Researches, gathers, and analyzes data; writes reports, including departmental reports such as but not limited operational (e.g., referral source, volume, case assignment), outcome (e.g., satisfaction, clinical), NCQA and quality improvement projects. - Works collaboratively with providers and support embedded / designated case managers ensuring provider specific reporting (e.g. inpatient notifications, member data, etc.) is provided in a timely manner and ensure accuracy of information shared. - Identifies emergency department, urgent case and pharmacy utilization concerns and acts to resolve them by working with members, providers, Premera staff and community liaisons as indicated. - Acts as point person to assist with case management process related questions from internal support staff and customer service. - Other clinical and administrative duties What you'll bring: - Bachelor's degree in social services, human services, behavioral sciences or licensed in allied health field (Required) - 3 years' clinical experience or healthcare experience (Required) - Motivational interviewing experience is preferred - 5 years clinical experience with patients - 3 years healthcare experience - Preferred: Licensed as Licensed Practical Nurse (LPN) or a Certified Counselor (CC) - Prior Mental Health/Social Work experience - Prior Medical/Surgical experience Premera total rewards Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including: - Medical, vision, and dental coverage with low employee premiums. - Voluntary benefit offerings, including pet insurance for paw parents. - Life and disability insurance. - Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service. - Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few. - Generous paid time off to reenergize. - Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees. - Employee recognition program to celebrate anniversaries, team accomplishments, and more. For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement. - Commuter perks make your trip to work less impactful on the environment and your wallet. - Free convenient on-site parking. - Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable. - Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more. - Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling. - Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus. Equal employment opportunity/affirmative action: Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785. Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin. The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience. The salary range for this role is posted below; we generally target up to and around the midpoint of the range. National Salary Range: $54,400.00 - $87,000.00 National Plus Salary Range: $62,000.00 - $99,200.00 *National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska. We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

Job DetailsJob Location: Houston, TX 77002Salary Range: $22.00 - $24.00 HourlyMulti-Channel Customer Care Specialist Fully Remote | $22–$24/hour | 🕒 Full-Time Are you a customer care pro who thrives in a fast-paced, high-volume, multi-channel environment? Do you love solving problems with speed, accuracy, and empathy? If you’re ready to make a real impact, we want to meet you! Hear directly from our hiring manager, Barbara Carter, to learn what makes this opportunity special: https://vimeo.com/1123987006/2921ab6d79 What You’ll Do Handle a high volume of customer interactions through calls, live chat web messages, and emails. Deliver accurate account information, process payments securely, and document all interactions. Manage follow-ups in our Premium Billing System (PBS) to ensure tasks are completed promptly. Escalate complex issues to the right teams with clear, detailed documentation. Collaborate with teammates through Genesys and keep your status and time tracking up to date. Communicate account updates across departments for seamless customer service. What We’re Looking For 2+ years in a high-volume contact center with voice and chat channels in remote environment. Typing speed: 40+ WPM with strong grammar and spelling. Excellent communication, problem-solving, and multitasking abilities. Tech-savvy—experience with Genesys an/or Zoho is a plus. A customer-first mindset with patience, empathy, and a passion for helping others. Alignment with our core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion. How We Measure Success Voice: 71+ calls/day | Avg. handle time ≈ 5.5 minutes. Web: 56 messages/day | Avg. handle time ≈ 7 minutes. Availability: 7 hours daily | 95% answer rate. Quality: 80%+ average monitoring score. Key Details Schedule: Monday–Friday, 8:40 AM–5:10 PM PST (must be comfortable working Pacific hours). Equipment: Use your own setup — two monitors, stable ethernet, and camera on for virtual meetings. Why You’ll Love Working With Us You’ll join a caring, collaborative team that values excellence, empathy, and growth. Every interaction is an opportunity to make a difference for our customers—and we’ll empower you to shine every step of the way. Apply today and take the next step in your customer care career! Qualifications-

Job Title: Work From Home-Online Hotel Coordinator-Entry Level About Us: We are a travel planning company dedicated to creating unforgettable experiences for every type of traveler. From romantic getaways and family vacations to group trips and business stays, we provide personalized hotel and resort booking services with care and attention to detail. Position Overview: We’re looking for a motivated and detail-oriented Online Hotel Coordinator to join our remote team. This is an entry-level role ideal for someone eager to begin a career in the travel industry. You’ll help match clients with the perfect hotel accommodations, manage bookings, and provide outstanding customer support throughout the planning process. Key Responsibilities: Assist clients in researching and booking hotel and resort accommodations Respond to inquiries via email, phone, or chat in a timely, professional manner Review client preferences to recommend suitable lodging options based on budget, location, and travel dates Manage reservation details and updates using booking tools and systems Maintain accurate client records and documentation Support post-booking needs such as changes, special requests, or follow-up questions Stay informed on current travel trends, hotel promotions, and destination offerings Qualifications: No prior travel industry experience required—training provided Strong communication and customer service skills Organized, dependable, and detail-oriented Comfortable working remotely and managing tasks independently Tech-savvy with basic knowledge of online platforms (booking systems a plus) Must be 18 years or older with reliable internet access and a computer Passion for travel and helping others plan great experiences What We Offer: Remote, flexible work environment Entry-level onboarding and continuous training Supportive team and professional development opportunities Access to industry tools and hotel booking platforms Travel perks and performance-based incentives Work Environment: This is a remote position with flexible hours. It’s perfect for individuals who are self-motivated, enthusiastic, and ready to start a fulfilling path in the travel and hospitality industry. $40,000 - $60,000 a year

Job Title: Fully Remote | Online Reservations Specialist Job Type: Flexible Schedule | Remote Work About Us We are a trusted travel planning company specializing in personalized travel experiences worldwide. We help clients plan unforgettable vacations, cruises, hotel stays, and group trips while delivering outstanding customer service and expert support. Position Overview: We are seeking dedicated and detail-oriented individuals to join our team as Online Reservations Specialists. In this fully remote role, you will assist clients in planning and booking a variety of travel services, ensuring a smooth and personalized experience. This position is ideal for those who love travel, enjoy working with people, and value flexibility in their work schedule. Full training and ongoing support are provided to help you thrive in this role. Key Responsibilities: Assist clients in researching and booking travel arrangements, including hotels, cruises, and vacation packages Provide accurate information about travel options, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online messaging Maintain accurate records of client interactions and booking details Collaborate with team members to deliver exceptional client experiences Stay current on travel trends, destinations, and industry updates Participate in virtual team meetings and training sessions Requirements: Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer proficiency and reliable internet connection Interest in travel and helping clients plan memorable experiences Previous experience in customer service, hospitality, sales, or travel planning is a plus but not required What We Offer: Flexible, fully remote work environment Comprehensive training and access to booking tools and resources Supportive team culture and ongoing mentorship Income-earning possibilities based on performance Access to exclusive travel discounts and industry perks Opportunities for personal and professional growth $45,000 - $65,000 a year