• Perform data analysis, auditing, and reconciliation support to the Claims Department. • Assist the Claims Department with developing data reports as requested. • Send claims related reports to various internal staff and external stakeholders. • Track various claims-related reporting deadlines. • Recommend changes in processes if applicable. • Maintain schedule of reporting and distribute reports. • Reconcile data flow between processing systems; identify and report any discrepancies. • Communicate with Utilization Management Department for necessary fund source adjustments on authorizations. • Ensure high quality data is collected and integrity of the data.

• Responsible for leading the management and reporting of marketing data • Analyse data from all comms channels and report on lower funnel performance • Play an instrumental part in the management of customer communications (including customer data strategy and profiling, communication automation, and leading the marketing team to develop assets and ensure effective and timely delivery) • Key player in the transformation of BnkToTheFuture Digital Customer Journey, working across several functions with multiple stakeholders • Coordinate the day-to-day reporting requirements • Understand BnkToTheFuture brand and commercial objectives and track the performance and ROI of digital platforms against these KPIs • Work with the Marketing Manager to evaluate successes and arrive at key recommendations • Support the Marketing Manager across all digital activities • Proactively work with internal stakeholders and agencies to align activity performance • Proactively investigate new digital ideas for the business • Monitor competitive promotions and events to ensure BnkToTheFuture embraces the latest industry trends and opportunities • Coordinate, execute and report on BnkToTheFuture’s digital outbound activities • Be the go-to person for BnkToTheFuture email marketing activities

• Analyze business requirements and collaborate with Product Owners to identify and deliver the best reporting solutions. • Coordinate reporting activities and manage priorities to ensure efficient and timely delivery. • Create dashboards and reports that drive business decisions and support cross-functional teams. • Work closely with Data Engineers to define data collection, transformation, and management rules. • Ensure high data quality and consistency across reports and systems. • Document your work and maintain the consistency of the data catalog. • Ensure data privacy compliance (e.g., GDPR) and proactively identify risks related to unauthorized data use. • Collaborate with Data Scientists and support the industrialization of data processes.

Role Description We are seeking a Client Insights & Analytics Analyst to support our Client Solutions team by developing impactful reporting and delivering actionable insights. This role will focus on building and maintaining Power BI dashboards, analyzing program performance, and helping translate data into clear, compelling stories for internal stakeholders and life sciences clients. The ideal candidate is both technically skilled and business-oriented—someone who enjoys working with data, building intuitive visualizations, and partnering with cross-functional teams to answer key business questions. Success in this role means delivering accurate, timely reporting and helping stakeholders better understand performance, trends, and opportunities for improvement. Essential Functions: - Develop, maintain, and enhance Power BI dashboards and reports to support client programs and internal stakeholders - Partner with the Client Solutions team to understand reporting needs and translate them into effective data visualizations - Analyze data from multiple sources to identify trends, performance drivers, and actionable insights - Support recurring reporting (weekly, monthly, quarterly) for client programs and business reviews - Fulfill ad hoc reporting and analysis requests from Client Solutions and cross-functional teams - Ensure data accuracy and consistency through validation, quality checks, and documentation - Assist in designing measurement approaches and KPIs to evaluate program performance and client impact - Create clear and concise presentations and visualizations to communicate findings to both internal and external audiences - Collaborate with Data & Analytics and Engineering teams to improve data availability, structure, and usability - Contribute to ongoing improvements in reporting processes, including automation and standardization Qualifications - Bachelor’s degree in a quantitative or related field (e.g., Statistics, Economics, Finance, Informatics, MIS, etc.) - 2–4 years of experience in a data analyst, business intelligence, or similar role Preferred Qualifications - Experience in healthcare, life sciences, or patient support programs - Familiarity with data modeling concepts and best practices in BI reporting - Experience working with large or complex datasets - Exposure to statistical analysis or basic data exploration techniques Requirements - Curiosity and a desire to understand the ‘why’ behind the data - Collaborative mindset with a strong focus on supporting business partners - Attention to detail and commitment to data quality - Adaptability in a fast-paced, evolving environment - Ownership and accountability for delivering high-quality work - Proficiency in SQL and experience working with relational databases - Experience building dashboards and reports using Power BI (or similar BI tools) - Strong analytical and problem-solving skills with attention to detail - Ability to translate data into clear insights and recommendations - Effective communication skills, with the ability to present data to non-technical audiences - Strong organizational skills and ability to manage multiple priorities in a fast-paced environment