Employment Type: Full timeShift: Description: Provides administrative service, support, navigation & / or solutions, in accordance with level of experience, education & established policies & procedures. Performs clerical functions including customer service (all communication methods), data entry, maintenance & organization of records. Supports key customers (e.g., management, colleagues, patients, vendors) in exceeding their expectations. Demonstrates the ability to deliver personalized care & service unique to the key customer’s expectations / needs.* Position is fully remote based. Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Provides administrative support services & engages in activities that enhance or improve coordination, preparation & flow of the department processes & core work. Plans & organizes workflow & prioritizing customer needs. Develop, implement & maintain job-related records. Maintains procedural standards as appropriate for role. Process Focus: Utilizes multiple system applications for data collection & management. Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience. Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts. Environment: Performs work in a caring, collaborative & safe manner. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous self-development & supporting the growth of others. Self-monitors & initiates corrections & / or seeks assistance or guidance when needed. Embraces new ideas & cultural differences. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) Delivering the Colleague Experience - Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the ICARE values and ensuring colleagues feel genuinely valued and respected through phone interactions (Cisco system) and case management (Workday). - Promote Tier 0 self-service by educating colleagues on available tools and resources. - Accurately document all colleague interactions and resolutions in case management system, ensuring completeness, clarity and compliance with audit standards. - Identify the root cause of colleague issues and maintain a solution-oriented mindset approach. - Strive for first contact resolution wherever possible, while maintaining service level agreement (SLA) standards. - Respond to HR inquiries related to benefits, payroll, leave administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas. - Serve as the primary resource for HR processes and systems within an assigned Pod (service team), maintaining up-to-date knowledge and documentation for supported ministries. - Meet or exceed performance metrics, including quality scorecard ratings and phone availability standards. - Demonstrate strong attention to detail and a commitment to customer excellence by building rapport and trust with colleagues. - Efficiently use available resources to provide accurate and complete information to colleagues. - Must be able to travel to the various Trinity Health sites 25% as needed. Continuous Learning and Process Improvement - Support HRIS transaction processing and assist with training and documentation of new or updated processes. - Identify opportunities for process enhancements and contribute to the development and implementation of improvements. - Contribute to documentation and training of new processes and support system enhancements. - As proficiency increases, independently manage more complex cases, mentor peers, contribute to process improvements, contribute to continuous improvement efforts and support cross-Pod (service team) consistency and escalation resolution. - Participate in special projects and organizational initiatives, including annual open enrollment, dependent verification, and compliance campaigns. - Engage in ongoing learning and development to stay current with HR policies, systems, and best practices. Minimum Qualifications - Associate’s degree or equivalent experience - Minimum 1+ years of progressive experience in a high-volume contact center or customer service role - Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems Additional Qualifications (nice to have) - Experience in HR Shared Services environment, benefits, payroll, leave administration, HRIS systems and talent acquisition - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) - HR Certification from an accredited certified body Physical & Mental Requirements & Working Conditions (General Summary) Direct Healthcare Services / Indirect Healthcare / Support Services: - Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional - Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional - Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional - Exposure to interruptions, shifting priorities & stressful situations. Frequent - Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent - Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent - Perform manual dexterity activities & / or grasping / handling. Frequent - Ability to climb, kneel, crouch & / or operate foot controls. Occasional - Use a computer / other technology. Frequent - Sit with the ability to vary / adjust physical position or activity. Frequent - Maintain a safe working environment & use available personal protective equipment (PPE). Continuous - Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous - Ability to provide assistance in the event of an emergency. Occasional Direct Healthcare Services: - Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent - Lift a maximum of 30 pounds unassisted. Occasional - Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional - Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous - Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous - Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional Indirect Healthcare / Support Services: - Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent - Lift a maximum of 30 pounds unassisted. Occasional - Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional - Encounter a clinical / patient facing / hands on interactive work environment. Occasional - Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous - Work outdoors with variable external environmental conditions. Occasional Hourly pay ranges: $21.52 - $32.28 Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Overview At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, FL, GA. Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team. The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired. Responsibilities What You Will Do: - Respond to incoming calls efficiently and effectively with the highest level of quality service. - Handle inbound calls with the goal of increasing business through customer satisfaction and retention. - Answer general questions from patients with courtesy and patience. - Confirm, schedule, and reschedule appointments, as necessary. - Follow up with patients on scheduled appointments - Update patient demographics. - Collect and verify insurance information - Make outbound calls to patients and clinics. - Handle online appointment requests. - Handle email inquiries. - Task messages to clinics. What You Will Bring: - Excellent customer service and communication skills - Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR) - Bi-lingual (English/Spanish) preferred (but not necessary) - Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations. - Ability to handle multiple inbound calls in a fast-paced, challenging environment. - Ability to multitask and navigate several systems at the same time. - Positive cheerful attitude. - Demonstration of critical thinking skills. - Excellent time management skills. - Ability to prioritize tasks. - Work collaboratively & courteously with all other departments to ensure a positive patient experience. - Perform various administrative functions and other duties/projects as assigned. Qualifications ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST) The shift(s) we are currently hiring for: Monday through Wednesday 8:30AM - 5:00PMCandidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. What we offer: - Competitive compensation package - Excellent comprehensive benefits - 401(K) - Significant eye care discounts - Continuing education allowances - Career growth and development - PTO and holidays off We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employees will be provided with company computer and equipment.

POSITION SUMMARY : The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). Position: Oral Surgery and Dentistry Call Center Department: Dental Clinic Schedule: Full Time ESSENTIAL RESPONSIBLITIES & DUTIES: - Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: - Reception & customer service - Creating or verifying Master Patient Index (MPI) - Registration demographics - Visit management - Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.) - Insurance/coverage verification - Co-payment collection - Front-end review and correcting registration & insurance edits - Pre-authorization, referral coordination and referral reconciliation - Referral work lists - Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). - Other related duties as needed. JOB REQUIREMENTS EDUCATION: - Associates degree (or equivalent) or HS/GED plus at least two years relevant experience. EXPERIENCE: - Experience working in a clinical setting preferred. KNOWLEDGE AND SKILLS: - Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. - Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. - Must be able to maintain strict confidentiality of all personal/health sensitive information. - Ability to effectively handle challenging situations and to balance multiple priorities. - Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required. Compensation Range: $20.23- $24.65This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

• Coordinating all functions and activities related to ambulatory patient access • Front end customer service • Patient registration • Insurance/coverage verification • Appointment scheduling • Charge entry • Handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.