POSITION SUMMARY : The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). Position: Oral Surgery and Dentistry Call Center Department: Dental Clinic Schedule: Full Time ESSENTIAL RESPONSIBLITIES & DUTIES: - Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: - Reception & customer service - Creating or verifying Master Patient Index (MPI) - Registration demographics - Visit management - Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.) - Insurance/coverage verification - Co-payment collection - Front-end review and correcting registration & insurance edits - Pre-authorization, referral coordination and referral reconciliation - Referral work lists - Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). - Other related duties as needed. JOB REQUIREMENTS EDUCATION: - Associates degree (or equivalent) or HS/GED plus at least two years relevant experience. EXPERIENCE: - Experience working in a clinical setting preferred. KNOWLEDGE AND SKILLS: - Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. - Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. - Must be able to maintain strict confidentiality of all personal/health sensitive information. - Ability to effectively handle challenging situations and to balance multiple priorities. - Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required. Compensation Range: $20.23- $24.65This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

• Coordinating all functions and activities related to ambulatory patient access • Front end customer service • Patient registration • Insurance/coverage verification • Appointment scheduling • Charge entry • Handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.

Overview At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, FL, GA. Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team. We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly, fun work environment! The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired. Responsibilities What You Will Do: - Respond to incoming calls efficiently and effectively with the highest level of quality service. - Handle inbound calls with the goal of increasing business through customer satisfaction and retention. - Answer general questions from patients with courtesy and patience. - Confirm, schedule, and reschedule appointments, as necessary. - Follow up with patients on scheduled appointments - Update patient demographics. - Collect and verify insurance information - Make outbound calls to patients and clinics. - Handle online appointment requests. - Handle email inquiries. - Task messages to clinics. What You Will Bring: - Excellent customer service and communication skills - Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR) - Bi-lingual (English/Spanish) preferred (but not necessary) - Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations. - Ability to handle multiple inbound calls in a fast-paced, challenging environment. - Ability to multitask and navigate several systems at the same time. - Positive cheerful attitude. - Demonstration of critical thinking skills. - Excellent time management skills. - Ability to prioritize tasks. - Work collaboratively & courteously with all other departments to ensure a positive patient experience. - Perform various administrative functions and other duties/projects as assigned. Qualifications ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST) The shift(s) we are currently hiring for: Monday through Friday 8:30AM - 5:00PMCandidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. What we offer: - Competitive compensation package - Excellent comprehensive benefits - 401(K) - Significant eye care discounts - Continuing education allowances - Career growth and development - PTO and holidays off We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employees will be provided with company computer and equipment.

Role Description Be the first point of contact with Prospects & Residents via phone, email, live chat and/or social media. - Close sales opportunities from inbound calls and emails. - Resolve resident concerns and seek resolution on inquiries. - Liaise with the field staff to resolve resident concerns. - Provide expert advice to Residents on the options Avenue Living Communities has to offer. - Look for opportunities to overcome objections and/or provide alternative solutions based on Residents’ wants and needs. - Create a genuine and exciting experience for the Resident by utilizing active listening and strong communication skills. Qualifications - Front line customer service experience. - Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite. - A desire for continuous learning, growth, and career development. - Strong communication skills with the ability to adapt communication style to meet Resident needs. - Must be available for full-time work within the hours of operation listed below. - Call Center/Real Estate experience will be considered an asset. Requirements - Remote employees must have their primary residence in: Saskatchewan, Manitoba, or Alberta, Canada. Benefits - Competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. - Employee Referral Program that rewards active employees for successful referrals. - Employee-centric culture with a generous award and recognition program. - Discounted monthly rent in Avenue Living Communities’ properties. - Employee discount and savings program through industry partnerships and Perkopolis. - Commitment to a strong safe work environment. Company Description Avenue Living Residential is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba. We believe in bringing people together and building relationships we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our residents’ needs with efficient execution. Our innovative teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and comfortable places to call home. At Avenue Living Residential, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners. Avenue Living Residential is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology.