Client Records & Billing Support Specialist Orem, Utah Revenue Services – Client Records & Billing Support Specialist / Full-time / Hybrid For 40 years, Kids on the Move has been a cornerstone of support for families and children across Utah. We've built a legacy based on genuine care, collaboration, and a commitment to continuous improvement in the services we provide. Our team is dedicated to empowering families, and we pride ourselves on creating a supportive environment where both staff and families grow together. The impact we've had on the community over these four decades speaks to our mission of creating lasting, positive change for children and their families. As a Client Records & Billing Support Specialist, you’ll be part of a collaborative team that plays a critical role behind the scenes in supporting the services we provide to children and families. This role is responsible for maintaining accurate and organized client records, while also supporting billing processes and assisting with authorization workflows. This position is a great fit for someone who is highly detail-oriented, organized, and interested in healthcare administration, insurance processes, and supporting team operations. You’ll work closely with team members across billing, authorization, and intake to help ensure processes run smoothly and efficiently. Join our team at Kids on the Move and help us continue to empower families, one child at a time. Requirements & Responsibilities - Maintain accurate and up-to-date client records within internal systems - Audit files for completeness and compliance and coordinate document collection as needed - Ensure proper organization and accessibility of client records and documentation - Assist with insurance verification and perform ongoing eligibility and benefit checks, including routine Medicaid verification - Support claims tracking, follow-up, and payment posting processes - Help monitor aging reports and flag claims requiring follow-up - Assist with preparation, submission, and tracking of authorizations - Maintain accurate records of authorization timelines, renewals, and documentation - Provide cross-functional support across billing, authorization, and intake workflows - Assist with maintaining tracking tools and internal documentation - Communicate professionally with insurance representatives, staff, and families - Ensure compliance with HIPAA, payer requirements, and organizational policies Qualifications Required: - High school diploma or equivalent - 1–2 years of experience in healthcare administration, insurance, billing, or related field - Working knowledge of medical insurance terminology and processes - Strong organizational skills and attention to detail - Proficiency in Microsoft Office (Word, Excel, Outlook) - Effective written and verbal communication skills Preferred: - Experience with EMR systems, billing platforms, or clearinghouse tools - Bilingual in Spanish Schedule - Full-time, Monday–Friday - Standard business hours with some flexibility as needed - Hybrid/remote eligible, with occasional travel to the Orem office Benefits - Comprehensive health, dental, and vision insurance - Paid time off and holiday pay - 401(k) with employer match - Opportunities for growth and cross-training within Revenue Services - Supportive, team-oriented work environment $44,000 - $47,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Prepares weekly, quarterly and year-end reports for clients and team. • Applies firm, practice group, and client-specific billing guidelines, fee schedules, processes and systems. • Works closely with attorneys on the complete billing cycle which includes reviewing, distributing and editing of prebills. • Prepares invoices along with supporting documentation. • Sends bills to clients via email, mail, and electronic billing. • Ensures compliance with electronic billing system requirements (e.g., LEDES formats); monitors rejected invoices and resolves ebilling issues promptly. • Tracks all account receivables; communicates balances to attorneys; and follows up with past due clients concerning payment of account receivables. • Works with the A/R manager/team as needed. • Ensures that all client billing information, including client and matter rate information, tax and activity codes, etc. is accurate. • Reviews and verifies the accuracy of billing and supporting documentation. • Responds to client billing questions and inquiries by researching the facts, determining the status of the issue, taking required actions, partnering with attorneys and responding in an accurate and timely manner.

Scheduled Hours 40 Position Summary Performs advanced billing and collection activities. Acts as Lead IBC Assistant. Make collection calls, verifying accuracy and completeness of claims, contacts insurance companies and collection agencies in regards to expediting payments from various payers for physician’s services. Handles discounts, adjustments and charge corrections. Job Description Primary Duties & Responsibilities: - May act as a Lead IBC Assistant. May train and provide guidance to other IBC Assistants. - Performs collection follow-up duties on specific financial classifications, such as commercial insurance, self-pay, Medicare and Medicaid claims. - Handles discounts, adjustments and charge corrections. - Makes collection calls to insurance companies and patients to ensure timely payment of claims. - Reviews remittance advises for rejection and accuracy of payment amounts. - Verifies accuracy and completeness of charge tickets, monitors attachments for claims to obtain maximum reimbursements. - Contacts insurance companies regarding posting payments and collection agencies regarding payment reports. - Responds to questions and requests from Insurance companies. - Supports customer service unit in answering billing and collection questions. - Acts as back-up support for Accounts Receivable staff during peak times, vacations and illnesses. Working Conditions: Job Location/Working Conditions - Normal office environment Physical Effort - Typically sitting at desk or table - Repetitive wrist, hand or finger movement (PC typing) Equipment - Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Billing Or Insurance (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: Post-Secondary Education (2 Years) Skills: Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Medical Terminology, Office Equipment, Telephone System Grade C08-H Salary Range $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal - Up to 22 days of vacation, 10 recognized holidays, and sick time. - Competitive health insurance packages with priority appointments and lower copays/coinsurance. - Take advantage of our free Metro transit U-Pass for eligible employees. - WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness - Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family - We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. - WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

• Perform advanced billing and collection activities • Act as Lead IBC Assistant • Make collection calls, verifying accuracy and completeness of claims • Handle discounts, adjustments, and charge corrections • Contact insurance companies and collection agencies regarding expediting payments • Train and provide guidance to other IBC Assistants • Perform collection follow-up duties on specific financial classifications • Review remittance advises for rejection and accuracy of payment amounts • Support customer service unit in answering billing and collection questions