JOB SUMMARY Responsible for validating dispute reasons following Explanation of Benefits (EOB) review, escalating payment variance trends or issues to NIC management, and generating appeals for denied or underpaid claims. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Validate denial reasons and ensures coding in DCM is accurate and reflects the denial reasons. Coordinate with the Clinical Resource Center (CRC) for clinical consultations or account referrals when necessary, - Generate an appeal based on the dispute reason and contract terms specific to the payor. This includes online reconsiderations. - Follow specific payer guidelines for appeals submission - Escalate exhausted appeal efforts for resolution - Work payer projects as directed - Research contract terms/interpretation and compile necessary supporting documentation for appeals, Terms & Conditions for Internet enabled Managed Care System (IMaCS) adjudication issues, and referral to refund unit on overpayments. - Perform research and makes determination of corrective actions and takes appropriate steps to code the DCM system and route account appropriately. - Escalate denial or payment variance trends to NIC leadership team for payor escalation. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Intermediate understanding of Explanation of Benefits form (EOB), Managed Care Contracts, Contract Language and Federal and State Requirements - Intermediate knowledge of hospital billing form requirements (UB-04) - Intermediate understanding of ICD-9, HCPCS/CPT coding and medical terminology - Intermediate Microsoft Office (Word, Excel) skills - Advanced business letter writing skills to include correct use of grammar and punctuation. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - High School Diploma or equivalent, some college coursework preferred - 3 - 5 years experience in a hospital business environment performing billing and/or collections PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to sit and work at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Call Center environment with multiple workstations in close proximity As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $18.60 - $28.00 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Sr. Customer Service Representative - Billing Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Start date: April 20th The successful candidate will be able to work the following hours and schedule: - A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM ET, based on business necessity. - You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM ET. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Summary: Demonstrates skill and passion to deliver exceptional and consistent customer service of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Client Records & Billing Support Specialist Orem, Utah Revenue Services – Client Records & Billing Support Specialist / Full-time / Hybrid For 40 years, Kids on the Move has been a cornerstone of support for families and children across Utah. We've built a legacy based on genuine care, collaboration, and a commitment to continuous improvement in the services we provide. Our team is dedicated to empowering families, and we pride ourselves on creating a supportive environment where both staff and families grow together. The impact we've had on the community over these four decades speaks to our mission of creating lasting, positive change for children and their families. As a Client Records & Billing Support Specialist, you’ll be part of a collaborative team that plays a critical role behind the scenes in supporting the services we provide to children and families. This role is responsible for maintaining accurate and organized client records, while also supporting billing processes and assisting with authorization workflows. This position is a great fit for someone who is highly detail-oriented, organized, and interested in healthcare administration, insurance processes, and supporting team operations. You’ll work closely with team members across billing, authorization, and intake to help ensure processes run smoothly and efficiently. Join our team at Kids on the Move and help us continue to empower families, one child at a time. Requirements & Responsibilities - Maintain accurate and up-to-date client records within internal systems - Audit files for completeness and compliance and coordinate document collection as needed - Ensure proper organization and accessibility of client records and documentation - Assist with insurance verification and perform ongoing eligibility and benefit checks, including routine Medicaid verification - Support claims tracking, follow-up, and payment posting processes - Help monitor aging reports and flag claims requiring follow-up - Assist with preparation, submission, and tracking of authorizations - Maintain accurate records of authorization timelines, renewals, and documentation - Provide cross-functional support across billing, authorization, and intake workflows - Assist with maintaining tracking tools and internal documentation - Communicate professionally with insurance representatives, staff, and families - Ensure compliance with HIPAA, payer requirements, and organizational policies Qualifications Required: - High school diploma or equivalent - 1–2 years of experience in healthcare administration, insurance, billing, or related field - Working knowledge of medical insurance terminology and processes - Strong organizational skills and attention to detail - Proficiency in Microsoft Office (Word, Excel, Outlook) - Effective written and verbal communication skills Preferred: - Experience with EMR systems, billing platforms, or clearinghouse tools - Bilingual in Spanish Schedule - Full-time, Monday–Friday - Standard business hours with some flexibility as needed - Hybrid/remote eligible, with occasional travel to the Orem office Benefits - Comprehensive health, dental, and vision insurance - Paid time off and holiday pay - 401(k) with employer match - Opportunities for growth and cross-training within Revenue Services - Supportive, team-oriented work environment $44,000 - $47,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Prepares weekly, quarterly and year-end reports for clients and team. • Applies firm, practice group, and client-specific billing guidelines, fee schedules, processes and systems. • Works closely with attorneys on the complete billing cycle which includes reviewing, distributing and editing of prebills. • Prepares invoices along with supporting documentation. • Sends bills to clients via email, mail, and electronic billing. • Ensures compliance with electronic billing system requirements (e.g., LEDES formats); monitors rejected invoices and resolves ebilling issues promptly. • Tracks all account receivables; communicates balances to attorneys; and follows up with past due clients concerning payment of account receivables. • Works with the A/R manager/team as needed. • Ensures that all client billing information, including client and matter rate information, tax and activity codes, etc. is accurate. • Reviews and verifies the accuracy of billing and supporting documentation. • Responds to client billing questions and inquiries by researching the facts, determining the status of the issue, taking required actions, partnering with attorneys and responding in an accurate and timely manner.