• Collaborating with clients and internal teams in the early stages of a project to define architecture and approach. • Designing end-to-end lead lifecycle and campaign operations across Marketo, Pardot, HubSpot, and Salesforce. • Implementing solutions for lead scoring, nurturing, attribution modeling, campaign performance measurement, and marketing-to-sales handoff. • Presenting solutions to client teams in a way that builds trust and creates buy-in for scalable best practices. • Defining marketing operations and integration standards while advising clients on trade-offs and future-proofing. • Coaching team members and elevating knowledge of marketing automation tools, funnel design, and data-driven campaign operations. • Keeping a pulse on marketing technology releases and trends, shaping Go Nimbly’s POV on how changes will impact RevOps and client roadmaps.

• Technical consulting on our products, services, workflows, and integration options. • Development of customer-specific solutions in close collaboration with Customer Success, Sales, and Product Development. • Responsibility for technical project delivery, including integrations, scheduling, resource management, and quality assurance. • 1st and 2nd level support. • Support for proposal and sales processes and participation in customer meetings or tenders (RFPs).

• Understand Customer Current State. • Proactivity drive discovery and understanding of customer IT current state, goals, outcomes, and initiatives across Business, Technical, Operational, and financial facets. • Research industry trends and topics and develop discovery approaches. • Develop and lead workshops to drive relevant discovery. • Document customer current state to assist customer and sales teams target future state architectures and roadmaps. • Technical Opportunity Leadership. • Identify customer stakeholders and their individual success criteria and needs. • Create and lead technical solution approaches and next steps aligned to customer stakeholders. • Align, vet and coordinate Presidio and vendor partner technical resources as needed. • Engage Manager/VP/Director level at clients directly. • Solution Architecture, Design and Documentation . • Analyze and assess client requirements and determine target architecture and design solutions (HW, SW, Licensing, Cloud services, Managed Services, Delivery Services, etc) and roadmaps. • Create and deliver compelling technical proposals directly to clients, including relevant drawings, diagrams and analysis. • Technical Excellence & Evangelism. • Maintain a high level of technical excellence and evangelism across multiple relevant solution architecture and product areas. • Lead the curation and delivery of relevant technical knowledge, presentations, and conversations at all client levels and customer related events. • Actively participate in technical champion programs and communities. • Attain certifications when appropriate. • Learn, discuss and present new and emerging technical and IT related topics. • Account Leadership. • Activity participates in client account related activities that establish the Solution Architect as a trusted advisor internally and with customers, such as: Account planning, EBCs, social events, etc. • Team Engagement and Enable Culture. • Engage Presidio team members, activity participate in team activities, and contribute on collaboration tools to drive an open, positive, inclusive, resilient, change-orientated team culture. • Be a steward of the PRESIDIO CULTURE – Teamwork, Execution Excellence, Integrity and Forward-Thinking. • Partner Relationships. • Develop working relationships with vendor partner teams and peers. • Contribute to and drive execution of relevant partner vendor GTM strategies. • Continuous Improvement & Innovation . • Actively plan and execute growth and career development activities. • Seek and collaborate on improvements to presales processes and GTM. • Enable Others. • Contribute to the success of others in sales and presales. • Actively mentor and enable others. • Share methods, content, and lessons learned with others.

• Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class solutions. • Provide strategic guidance on ServiceNow and other platforms, driving customer success by aligning with their business goals. • Design integrations between ServiceNow and third-party applications, ensuring seamless data flow and operational efficiency. • Actively mentor Associate and Staff Solution Architects, providing guidance and support as needed.