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People make choices. Choices make history.
Multimedia Accessibility, Educator Support Specialist
Location
United States
Posted
159 days ago
Salary
$55K - $65K / year
Seniority
Mid Level
Job Description
Multimedia Accessibility, Educator Support Specialist
Facing History & Ourselves
• Submit video and audio files for captioning, transcription or translation to our accessibility vendor 3PlayMedia • Review caption files and transcripts for accuracy, correcting misspellings and errors • Add caption files to videos in the Brightcove video streaming platform • Provide support to staff with inquiries regarding captioning and transcripts • Maintain captioning documentation including workflows and guidelines • Upload and catalog files to our digital archive • Use Slack and ClickUp to collaborate within and across teams • Triage customer inquiries via Salesforce during case shifts and seek resolution to inquiries from centralized support channels • Provide internal and external end-user support across channels • Troubleshoot technical issues with colleagues and end-users • Provide technical support for professional learning and community events during business hours
Job Requirements
- Minimum of 2+ years of progressive experience
- virtual/hybrid customer service experience through email, live chat, and phone strongly preferred
- Passionate about developing processes and systems
- Ability to work independently, prioritize, and creatively problem-solve
- Excellent computer skills, including experience with Google Suite, Microsoft Office, and Salesforce preferred
- Excellent writing and editing skills
- Interest in Facing History & Ourselves mission and familiarity with education and non-profit settings
- Demonstrated attention to detail, and time management skills
- Effective and flexible communication skills as well as excellent organizational skills
- Disciplined self-starter and independent work committed to iterative and continual improvement
Benefits
- medical with a fully employer-sponsored health reimbursement account (HRA)
- dental
- vision
- life & AD&D
- long-term & short-term disability insurance
- 403(b) retirement plan with a discretionary organizational contribution
- generous paid time off
- employee assistance program
- travel assistance plan
- pre-tax commuter spending accounts
- flexible spending accounts
- voluntary Colonial Life group plans
- robust wellness programs through aHealthyMe
- employee discounted marketplace through BenefitHub
- weekly virtual yoga and meditation
- 403(b) advisement
- friendly work environment
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