Facing History & Ourselves

• Submit video and audio files for captioning, transcription or translation to our accessibility vendor 3PlayMedia • Review caption files and transcripts for accuracy, correcting misspellings and errors • Add caption files to videos in the Brightcove video streaming platform • Provide support to staff with inquiries regarding captioning and transcripts • Maintain captioning documentation including workflows and guidelines • Upload and catalog files to our digital archive • Use Slack and ClickUp to collaborate within and across teams • Triage customer inquiries via Salesforce during case shifts and seek resolution to inquiries from centralized support channels • Provide internal and external end-user support across channels • Troubleshoot technical issues with colleagues and end-users • Provide technical support for professional learning and community events during business hours