• Foster strong relationships with clients, ensuring their satisfaction and success • Manage day-to-day client interactions, providing excellent customer service • Act as a trusted advisor, helping clients navigate challenges • Increase visibility and recognition of AVOW in the region • Develop and execute local marketing strategies • Leverage technical knowledge to support clients independently • Collaborate effectively with Sales team and other internal departments

• Foster strong relationships with clients in the SEA region • Manage day-to-day client interactions • Increase the visibility of AVOW in the region • Develop and execute local marketing strategies • Collaborate effectively with the Sales team

• Guide partners through onboarding and adoption milestones to ensure effective deployment of the Blackpoint suite. • Define success plans, track progress, and demonstrate measurable value. • Provide technical consultation and guidance to partners, including delivering best practices and clear product instruction. • Troubleshoot issues in coordination with senior CSAs or other internal teams, ensuring solutions are communicated effectively, and adoption is optimized. • Build trusted relationships across technical, operational, and executive stakeholders. • Facilitate structured meetings, proactive communication, and value-focused reviews. • Monitor partner usage, deployment progress, and satisfaction to identify early risk indicators. • Coordinate internal action plans to maintain and improve partner health. • Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions. • Share feedback and insights to improve the Blackpoint product and partner experience. • Maintain accurate CRM records, documentation, and workflows. • Follow defined cadences, meet SLAs, and use standardized templates and reporting tools. • Leverage dashboards, telemetry, and analytics to interpret partner behavior. • Identify growth opportunities and inform strategic recommendations. • Identify workflow gaps and propose enhancements. • Contribute to scalable processes, materials, and best practices for the Client Success organization.

• Act as a strategic advisor to partners, designing and leading success plans • Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion) • Translate product usage into business outcomes for partner leadership • Provide tactical recommendations based on best practices • Build and maintain multi-threaded relationships with stakeholders • Conduct structured risk assessments across assigned partners • Develop tailored mitigation strategies incorporating technical architecture and stakeholder dynamics • Work closely with GTM, Product, Engineering, and Support teams • Identify workflow gaps and propose enhancements