A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions. We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their networks, revenues and brand reputations. Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding. The Role We’re looking for a strong Senior Customer Success Manager to join the US team & own a book of our Federal/Military customers. In this role you’ll develop a strategic partnership with those customers, by working with them to pair their strategic outcomes with objective success criteria, to ensure our platform delivers. Customer Success can mean so many things, the essence of our Customer Success team is customer obsession. In fact, our customer obsession is so intense it's a company value - it's embraced in every team meaning you know the whole of Immersive Labs is on your side when you are championing the customer voice. Read more about what our customers say about the platform here: https://www.immersivelabs.com/customers/ Given the customer base that this role will be responsible for, we’re currently considering candidates who are physically located in & around the DC Metro area, Virginia and Maryland. What You’ll Do - Partner with our customers to ensure effective onboarding, where you will walk them through our customer lifecycle, agree upon outcomes, and work towards those success criteria - Train clients on how they and their teams will get the most out of our product suite - Set strategies for the customer, put in place objectives and measure success - Collaborate with our professional service and customer support team to deliver a strategic vision - Identify upsell and cross-sell opportunities and partner with sales to help them close opportunities - Run customer success reviews with your clients to ensure value is understood at an executive level Who You Are - 6+ years of experience in customer success management, account management, or equivalent within a SaaS environment - Experience working with & managing relationships at federal agencies, military branches and/or civilian municipalities - Exceptional planning and communication skills - Stellar presentation skills, client management, and written communication skills. - Experience in implementing customer solutions - Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills - Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base - Willing to travel periodically based on the business and project’s needs - Experience in cybersecurity is a plus - Active security clearance is a plus but not required Immersive Labs’ growth has been fueled by the values that underpin everything we do, here's how they relate to this role: - Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission. - Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive. - Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes - One Team - We are a talented global team working together to achieve our vision. As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: - Prosper in our success with share options, and rewards for doing great work and living our values - Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support - Save for the future with a 401K match of up to 5% – effective immediately - 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off. - Flexible and remote working, so you can work when and where you work best - Career and learning development through the platform and our Learn Anything fund - While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station - Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms) Immersive’s commitment to fair and equitable compensation practices means that our compensation & benefits team prices each individual role before it is opened. Each team member is eligible for a compensation plan made up of a base salary + bonus (either annual or variable commission, depending on role) + equity. We expect most candidates for this position to fall within a base salary range of $110,825 - $150,087, though the specific package will vary based on a candidate’s qualifications, skills, competencies, location and experience. Find out more at https://careers.immersivelabs.com

• Lead strategic provider partnerships to negotiate contracts • Execute contract negotiations and drive provider network strategy • Implement innovative reimbursement models • Ensure contracts meet regulatory, financial, and operational requirements • Collaborate across internal teams and support performance programs like STARS

• Managing relationships with the leadership of partner organizations • Working with partners to diagnose and develop joint plans • Design and lead effective organizational development interventions • Design and facilitate workshops with partners • Coordinating service provision from other Maliasili team members • Managing relationships with partners and third-party funders • Cultivating relationships with other organizations • Supporting efforts to secure partner co-financing

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Manager of Detection and Response, you'll lead the team responsible for protecting DraftKings in real time, driving 24/7 security monitoring, incident response, threat hunting, and detection engineering across our fast-paced, cloud-first environment. You'll combine operational leadership with hands-on technical depth to build the capabilities, processes, and team that detect, contain, and outpace emerging threats at global scale. What You'll Do - Lead, mentor, and scale a high-performing team of security analysts and detection engineers supporting enterprise, product, and OT environments. - Own investigations, alert triage, case management, and escalation; serve as an escalation point and incident commander as needed. - Drive operational excellence by strengthening SOC processes, on-call rotations, and playbooks while improving key metrics (e.g. MTTD, MTTR, alert quality, detection effectiveness, false/true positives, etc.) - Expand and mature detection coverage across endpoints, cloud infrastructure, identity systems, and applications. - Partner with detection engineers to tune and optimize SIEM and EDR/XDR tooling, reducing false positives and increasing signal fidelity. - Champion proactive, intelligence-driven threat hunting to identify and mitigate emerging risks. - Define and execute the DART roadmap, aligning team priorities with DraftKings' broader security strategy. - Collaborate cross-functionally with InfoSec, Engineering, Cloud, Legal, HR, Risk, and Compliance to strengthen preventative and corrective controls while scaling team capabilities through strategic hiring and onboarding. What You'll Bring - 5+ years of experience in security or engineering, including 2+ years leading SOC or incident response teams in a 24/7, on-call environment. - Deep hands-on expertise with SIEM platforms, EDR/XDR tools, and cloud security monitoring across AWS, Azure, or GCP. - Strong command of security investigation, incident response and threat hunting frameworks, with the judgment to apply theory effectively in real-world scenarios. - Proven track record leading complex investigations across cloud, endpoint, and product ecosystems. - Experience maturing security operations through automation, process optimization, and scalable systems. - Demonstrated ability to mentor technical talent and build resilient, high-performing teams. - Strong business acumen with the ability to translate technical risk into clear, actionable insights for senior stakeholders and executives. Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 144,600.00 USD - 180,800.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.