GPS Group Peer Support logo
GPS Group Peer Support

GPS Group Peer Support is a trauma-informed, integrated evidence-based support group model for diverse communities.

Partnership Manager

Location

Massachusetts

Posted

119 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Partnership Manager

GPS Group Peer Support

• Serve as the primary point of contact for a portfolio of partner organizations. • Build strong, trust-based relationships with key stakeholders (e.g., program leads, administrators, clinical leaders). • Maintain regular communication and check-ins to ensure engagement and satisfaction. • Lead onboarding for new partners, including kickoff meetings and alignment on goals, timelines, and program offerings. • Ensure a smooth transition from signed agreement to program launch. • Set clear expectations and next steps with each partner. • Monitor participation and engagement across programs. • Proactively identify and address challenges or barriers to participation. • Coordinate with the Program Experience team to ensure high-quality delivery. • Identify opportunities to expand partnerships within organizations (additional groups, trainings, departments). • Introduce relevant GPS offerings based on partner needs. • Support renewal and continued engagement efforts. • Ensure timely completion of required reporting, including MASStrong quarterly reports. • Track and document partner activity, outcomes, and feedback. • Follow up consistently and confidently to ensure deadlines are met. • Maintain accurate and up-to-date records in HubSpot. • Document all interactions, next steps, and partnership status. • Ensure every account has a clear plan and upcoming actions.

Job Requirements

  • 3–7+ years of experience in account management, partnerships, customer success, or related roles.
  • Strong relationship-building and communication skills.
  • Highly organized with excellent follow-through.
  • Comfortable managing multiple partners and priorities simultaneously.
  • Ability to be both supportive and assertive when needed (e.g., following up on deadlines).
  • Experience using CRM systems (HubSpot preferred).
  • Preferred: Experience working with healthcare organizations, nonprofits, or public sector partners.
  • Familiarity with training programs, workforce development, or group-based services.

Benefits

  • Professional development opportunities

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