• Provide quality support, responsiveness, and customer care. • Troubleshoot, diagnose, and repair units and networks at the customer site. • Identify, analyze, and repair hardware, software and network failures. • Provide hardware, software and network installation services. • Provide on-call emergency service when needed. • Provide general customer service on the phone and in-person. • Educate customers on preventative maintenance best practices.

• Betreuung von Kundenanfragen über verschiedene Kanäle – E-Mail, Live-Chat, Social Media und Telefon • Unterstützung bei Lieferantenmanagement, Bestellprozessen und täglichen Abläufen • Weitergabe von Kundenfeedback zur Prozessoptimierung • Zusammenarbeit mit Kolleg:innen über digitale Tools wie Slack oder Google Workspace • Einhaltung von Qualitätsstandards, KPIs und Compliance-Richtlinien

Req ID: 360252 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Care Voice Associate to join our team. Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. **Must Live in Continental United States** This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $19.00hr The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. Basic Qualifications: - 1 year experience (WAH) remote customer service - 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications - Minimum High school diploma or GED. Responsibilities: - Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products. - Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers. - Ensuring customer satisfaction (CSAT) and strive to meet service metrics. - Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues. - Collaborating with management or other team members as appropriate to proactively address service issues and concerns. - Attention to detail, accuracy, and accountability for your work product. - Designated quiet area to complete calls while working from home New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters. Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. - Failure to return equipment may result in collection actions and/or other consequences. - Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Remote employees must adhere to all technical support procedures and protocols. - Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Ideally, the workspace is isolated from other household members and used exclusively for job duties. - Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary: - The new location must meet all Remote Workspace and Technology Requirements. - Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Reporting to the Vice President, Global Strategic Customers - Elevate, the mission of the Director - AMS Strategic Engagements (Large Deal Pursuits) is to drive ServiceNow's long-term revenue growth and profitability through larger and more strategic transactions across our Americas business. The leader will act as an in-region deal expert, responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals. Director, AMS Strategic Customer Engagements, Public Sector - Elevate will help define and follow a consistent programmatic approach to help the regional sales organizations and cross-functional deal execution teams to close some of our most complex and strategic deals. The role will utilize collaborative account planning, out-quarter pipeline development, opportunity review cadences, deal coaching and choreography, and thought leadership, to maximize market opportunity and accelerate the sales cycle to close larger deals successfully. The Director - AMS Strategic Engagements (Large Deal Pursuits) will become an expert in the contractual aspects of ServiceNow's business, and be able to articulate value and structure long-term, complex, multi-product agreements to enable presentation of the right deal to the customer. The role also contributes to continuous improvement efforts for the Strategic Engagements team and participates in ServiceNow's overall transformation effort to establish the best Enterprise salesforce in the industry. Priorities & Responsibilities - Drive large and complex strategic deals: validate and engage on opportunities where we intend to build > $10M+ NNACV opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed - Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities - Drive big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references and content on attractive themes like Digital Transformation or Artificial Intelligence) - In partnership with the Account Executive, serve as a primary point of contact for the Customer from deal qualification through close - Be the voice of the field sales to corporate to continually improve and ensure successful outcomes for our most strategic customers - Represent ServiceNow in senior customer facing roles as sponsor, strategist and negotiator Qualifications he Candidate: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 9 + years of experience in the software industry - 5 + years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities - Experience in Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. a plus - Conversant in all emerging trends in IT and Business - Demonstrated coaching and mentoring experience - Team player of unquestionable integrity, credibility, and character - Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives - Strong leadership, problem solving, and decision-making abilities - Ability to interface and negotiate with senior client executives - Excellent presentation and communication skills - Organizational and analytical skills - International work experience - Continuous improvement and growth mindset Measure of success - Large & complex closed deals > $10M + - Customer Feedback & NPS Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.