• Lead post-launch account support with key accounts • Lead strategic projects for portfolio brands • Collaborate with stakeholders across the customer’s organizations • Own technical and account management work streams • Translate business goals into clear technical requirements • Manage complex project plans spanning multiple external and internal teams • Streamline future account support with process improvements

• Serve as the relationship owner for assigned customer accounts. • Lead scope development and proposal creation, including defining technical requirements, deliverables, timelines, and assumptions in collaboration with internal teams. • Participate in pre-sales calls to understand customer objectives, gather technical requirements, and present Cyber74 solutions. • Support sales efforts by validating solution approaches, answering technical questions, and ensuring alignment between customer expectations and service offerings. • Track and follow up on active pipeline opportunities, open proposals, and ongoing discussions to drive timely decisions. • Manage project renewals, contract extensions, and recurring service engagements to ensure continuity of service and customer retention. • Conduct regular customer check-ins and post-engagement follow-ups to ensure customer satisfaction. • Act as the internal advocate for the customer by coordinating with delivery, engineering, and leadership teams to ensure successful execution. • Ensure smooth handoffs from sales to delivery and from delivery into ongoing account management. • Maintain accurate and up-to-date account, opportunity, and engagement information in CRM and internal tracking systems. • Identify opportunities for upsell, cross-sell, or expanded services based on customer needs and engagement history. • Represent Cyber74 at industry events, conferences, partner meetings, and customer forums as needed. • Provide feedback from customers and partners to internal teams to help inform service improvements and strategic direction. • Build strong professional relationships with customer and partner operating companies to support collaboration and long-term success.

• Collaborate with Account Executives to design and present tailored solutions, addressing each customer’s technical and business needs. • Deliver high-impact demos, workshops, and proofs-of-concept (POCs) that demonstrate how Legit integrates with customer environments (CI/CD, SCM, cloud, etc.). • Translate complex requirements into architectural blueprints, aligning Legit capabilities with customer workflows and security objectives. • Serve as the technical voice in sales cycles, building confidence across security, DevOps, Dev Orgs, and executive stakeholders. • Lead onboarding and technical enablement for new customers, ensuring rapid time to value. • Act as a trusted advisor and escalation point, guiding best practices in secure software supply chain management. • Partner with the customer to drive adoption, expansion, and retention, identifying opportunities for upsell and deeper integration. • Conduct Quarterly Business Reviews (QBRs) with technical and executive audiences, highlighting ROI, risk reduction, and next-phase initiatives. • Advocate for customer needs with Product and Engineering, shaping roadmap priorities based on real-world insights. • Contribute to solution playbooks, architecture diagrams, and best-practice guides used across the customer lifecycle.

• Manage multiple customer implementations • Coordinate with internal teams, including R&D, product development, and sales • Define project activities such as planning, scoping, issue/risk management and project reporting • Monitor project progress, identify potential risks, and implement mitigation strategies • Perform technical tasks and system management of the Cloud based solution • Build strong relationships and trust with customer stakeholders • Proactively monitor system usage and clinical engagement • Systematically gather customer feedback and pain points • Collaborate with customers to establish Key Performance Indicators (KPIs)