• Collaborate with Account Executives to design and present tailored solutions, addressing each customer’s technical and business needs. • Deliver high-impact demos, workshops, and proofs-of-concept (POCs) that demonstrate how Legit integrates with customer environments (CI/CD, SCM, cloud, etc.). • Translate complex requirements into architectural blueprints, aligning Legit capabilities with customer workflows and security objectives. • Serve as the technical voice in sales cycles, building confidence across security, DevOps, Dev Orgs, and executive stakeholders. • Lead onboarding and technical enablement for new customers, ensuring rapid time to value. • Act as a trusted advisor and escalation point, guiding best practices in secure software supply chain management. • Partner with the customer to drive adoption, expansion, and retention, identifying opportunities for upsell and deeper integration. • Conduct Quarterly Business Reviews (QBRs) with technical and executive audiences, highlighting ROI, risk reduction, and next-phase initiatives. • Advocate for customer needs with Product and Engineering, shaping roadmap priorities based on real-world insights. • Contribute to solution playbooks, architecture diagrams, and best-practice guides used across the customer lifecycle.

• Manage multiple customer implementations • Coordinate with internal teams, including R&D, product development, and sales • Define project activities such as planning, scoping, issue/risk management and project reporting • Monitor project progress, identify potential risks, and implement mitigation strategies • Perform technical tasks and system management of the Cloud based solution • Build strong relationships and trust with customer stakeholders • Proactively monitor system usage and clinical engagement • Systematically gather customer feedback and pain points • Collaborate with customers to establish Key Performance Indicators (KPIs)

• Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies. • Own and resolve customer issues during installation, operation, maintenance or product application. • Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph. • Bring independent analysis, communication, and problem-solving skills to improve customers' experiences. • Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.

• Understand the full solution NICE & 3rd party integrations for designated accounts. • Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings. • First point of escalation for designated accounts for support process issues not resolved by the standard process. • Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices. • Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel. • Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success. • Develop, implement and maintain standard practices for designated accounts aligned with the Global TAM operating model. • Oversee transition phase from Client Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and Success. • Act as Back up for Support Managers as directed. • Mentor and coach Engineers from a technical perspective. • Communicate and advocate customer requirements and concerns to product management team R&D and other internal stakeholders. • Lead Root Cause/Best Practice sessions with Customers and internally as required. • As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites.