Role Description WOW our customers by delivering Minnesota Nice Customer Service while supporting our Sales Reps in an efficient, organized, and driven way. This role plays a key part in supporting Sales growth by acting as the connection point between customers, Sales Reps, and internal teams. You will provide high-level Customer Service, assist with Sales-related questions, troubleshoot issues, and ensure every order is handled with care, accuracy, and organization. A strong sense of organization, a driven mindset, and a passion for Customer Service will help you succeed in this fast-paced, Sales-focused role. - Provide exceptional Customer Service to customers and Sales Reps - Support Sales by analyzing orders and identifying potential issues - Act as a liaison between customers, Sales Reps, and internal departments - Use strong organization to ensure orders are produced correctly and on time - Resolve Sales-related issues including pricing, credits, and delays - Communicate clearly and professionally with a Customer Service mindset - Apply Sales and negotiation skills to support positive outcomes - Multi-task efficiently while maintaining accuracy and organization - Make independent, driven decisions using sound judgment - Collaborate with internal teams to resolve issues quickly Qualifications - Previous Customer Service experience required - Strong organization and attention to detail - Driven self-starter comfortable in a fast-paced environment - Excellent written and verbal communication skills - Proficient with computers; Excel experience required - Ability to multi-task, follow through and work well in a team - Ability to type 50 WPM - High school diploma required; some college preferred - Reliable, adaptable, and committed to excellent Customer Service Requirements - Remote team members must have a reliable, work-dedicated internet connection with 100 Mbps download and 20 Mbps upload (200/50 recommended) - Wired Cable or DSL internet (no hotspots) - Personal computer, camera, and accessories - Two monitors strongly recommended - Chromebooks are not compatible Benefits - Competitive pay with daily pay options - Comprehensive insurance - Up to 22 paid days off in year one - Profit sharing - 401(k) - Relaxed dress code - Onsite cafeteria - Fun, creative, team-driven culture Company Description Headquartered in Detroit Lakes, MN, we employ over 1000 great people, proudly producing 35,000+ garments daily. Driven by teamwork, creativity, organization, and outstanding Customer Service. This isn't just a job - it's a lifestyle.

• Reach out to potential clients through emails and calls to introduce them to Souk's awesome offerings. • Work closely with the sales team to develop and refine effective outreach strategies. • Keep track of all interactions and follow-ups with leads in our CRM system to ensure nothing slips through the cracks. • Schedule meetings and demos for the sales reps with qualified leads you’ve warmed up. • Stay up-to-date with industry trends and news to have meaningful conversations with prospects.

• Qualify and respond to inbound leads in a timely and structured manner • Engage with prospects via email, calls, and other channels to understand their needs • Schedule meetings and demos for Account Executives • Maintain accurate records of activities in HubSpot CRM • Collaborate with marketing and sales teams to optimize lead handling and conversion • Ensure adherence to defined SLAs for lead response and follow-ups • Continuously learn and effectively communicate Insightful’s value proposition • Meet and exceed monthly and quarterly pipeline targets • Assist the Marketing team and sales to help with timely follow-up on events and potential ABM efforts

• You research and qualify potential leads. • You proactively reach out to potential customers. • You help expand our cold-calling efforts. • You work with our CRM (Salesforce) to keep track of activities. • You coordinate appointments for our Sales Managers with interested companies. • You participate in regular (digital) team meetings.