Lakeshirts

CUSTOMER SERVICE IS NOT A DEPARTMENT, IT'S AN ATTITUDE. THE OPPORTUNITY: We're looking for two leaders to embrace this philosophy & contribute to our value of WOWing our Customers. If you work well under pressure, can handle any conflict and bring about a positive result (hello, service with a smile), while keeping an even keel, this position might fit you to a tee. The Customer Service Team Lead will be an active Rep Coordinator, as well as leading a team of Resort or College RCs and supporting roles. This position will work collaboratively with other leads/trainers to communicate and maintain standards within each division. Open to onsite at our World Headquarters in Detroit Lakes, MN, or remote. To be considered for remote you must reside in one of the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, MA, MI, MN, MO, NC, ND, NE, NV, NY, OK, PA, SC, SD, TN, TX, VA, WI Schedule: Monday-Friday, 9a-5p, 40-45+ hours per week A Typical Day (job functions) | Lead by Example + Assign Work + Collaborate + Communicate - Manage daily support for your assigned sales rep base and maintain standards of service - Work closely with the manager and trainer to field questions and concerns - Work with the production team to ensure customer requests are met - Reassign work and adjust team focus as necessary to ensure deadlines and daily needs are met - Communicate urgent division needs or flag upcoming orders with special needs - Work closely with other leads throughout the necessary departments at Lakeshirts to uphold standards and communicate changes to the team in a timely manner - Ensure service level agreements are being met by the team and contributing departments - Communicate with reps, customers, and fellow employees on the phone, in person, and via email in a manner that is professional and MN nice; working with RCs on the team to ensure the same - Conducts weekly check-ins with the team and reports performance to the Customer Service Manager - Communicate inconsistencies in standards to the Customer Service Manager - Collaborate with the Customer Service Manager to overcome any team member concerns and performance issues - Conduct quarterly performance and yearly increase reviews with employees in conjunction with the manager - Review processes periodically to increase efficiency - Manage payroll and attendance for the team Skills (qualifications) | Servant Leadership + Multi-task + Problem Solve + NIMBLE + TEAMwork - At least 2 years of leadership experience managing a minimum of 5 employees - 5 years of Customer Service experience preferred - Must have the skills, curiosity, and desire to run & scour Excel reports through the use of filters, pivot tables, formulas, etc., to identify potential bottlenecks or issues that need to be addressed on a daily basis - Ability to multitask, problem solve, and pay attention to detail - Independent decision-making skills with reason and good judgment - Ability to work well in a team - Must be reliable, responsible, flexible, and take direction well - Must be able to handle multiple interruptions and follow through - Excellent communication skills, both written and oral. Must love dogs (we kinda like them at our MN headquarters, and we hope you do, too) - Proficiency using technology, such as PowerPoint, Excel, and Word, to be organized and efficient - Welcoming of change, nimble, and open-minded - Personable, friendly, energetic, humble, optimistic, and have a good sense of humor - Excellent verbal and written communication skills - Must have an ability to recognize our culture, contribute to it, and be a part of it. Big egos, game players, "me firsts", entitled, and other such traits need not apply. We kind of mean it Remote Qualifications I Minimum Requirements: To effectively fulfill your responsibilities, we expect remote team members to have a reliable internet connection that meets the following minimum requirements: - Download Speed: A minimum download speed of 100 megabits per second (Mbps) is necessary to ensure swift access to online resources, efficient communication, and seamless collaboration with your colleagues. We recommend 200 Mbps download. - Upload Speed: Your internet connection should have a minimum upload speed of 20 megabits per second (Mbps). This speed allows for smooth sharing of files, participating in virtual meetings, and contribution to our collaborative work environment. We recommend 50 Mbps Upload. It is important to note that these above requirements are based on the assumption that your internet connection is dedicated primarily to work-related tasks during business hours. We understand that many households have multiple users and may engage in activities such as streaming services like Hulu, Netflix, YouTube, etc. However, your work-related activities must receive the necessary bandwidth and remain uninterrupted. All remote employees are also responsible for the following: - Must have both Cable and DSL for Internet Types - Must supply their own equipment (including but not limited to monitors, cameras, and computer accessories) - We recommend employees have two monitors for work tasks - Please note that Chromebooks are not compatible with our systems. OUR CULTURE IS ONE-OF-A-KIND AND TRULY SETS US APART. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. Lakeshirts | Blue 84 is one of the largest privately-owned screen-printing manufacturers in the United States, responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ over 500 great people, proudly producing 35,000+ garments daily. It's not just a job but a lifestyle. Our job descriptions help support and guide you in the role you play in making our company successful. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS. Cognitive or Mental Requirements of the Job: Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible organized diplomatic, reliable, enthusiastic, courteous, helpful, patience. Physical Demands: CONTINUOUSLY: Sit, Stand, Walk FREQUENTLY: Lift or Carry up to 24 Lbs OCCASIONALLY: Carries, Pushes, Pulls, Climbs, Balances, Bends, Twists, Lift or Carry 25-50 Lbs, Reaches at, above or below shoulder height NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed, based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.

WOW CUSTOMERS & ROCK THE SALES GAME: TEES, HATS, STICKERS, MEMORIES & MORE THE OPPORTUNITY: At EMI-TGT, part of the Lakeshirts family, we're in the memory-making business. For more than 30 years, we've been creating travel- and adventure-inspired products that celebrate where people go and what they experience along the way. From bold stickers and accessories to stylish tees, hats, and cozy sweatshirts, our designs help retailers tell stories-and help customers take a piece of their adventure home. We're looking for a Sales Representative who's ready to grow business, build relationships, and bring energy to the road. In this role, you'll partner closely with our National Sales Manager to expand our retailer base, strengthen existing accounts, and make sure EMI-TGT products stand out in shops across your territory. This isn't a buttoned-up, corporate sales job. We're creative, fast-moving, and fueled by originality. If you love selling products that spark emotion, connect with travelers, and turn moments into memories....this might be your next great adventure. TERRITORY: Washington State - we're looking for someone located anywhere in the state, who is willing to travel. If this sounds like a fit for you, let's talk. SCHEDULE & PAY: You decide. Hit the road, sell, and then take time for YOU. More hustle = more sales = more reward. DAILY REP LIFE | Sell the Goods + Build Relationships + WOW Customers + Own Your Day - Build lasting partnerships with retailers, boutiques, resorts, hotels, and gift shops - Promote our resort and lifestyle product lines, highlighting what makes them unique - Use your sales skills to grow new accounts and nurture existing ones - Keep your day organized, tracking customer needs, sales goals, and market trends - Collaborate with our internal team to ensure smooth orders and happy customers - Stay informed on new products and share updates that keep your clients excited - Inspire adventure and creativity through every sticker, hoodie, and tee you sell QUALIFICATIONS | Driven + Independent + Personable + Results-Focused - Background in sales, especially apparel or lifestyle brands, is preferred - Experience as a Sales Rep, Buyer, or in retail merchandising is a bonus - Strong at relationship building and connecting with diverse customer bases - Comfortable traveling within your territory to support customers - Goal-oriented and able to work independently - Solid communicator with a professional, approachable style - Familiar with CRMs (Salesforce is a plus!) and tech tools to stay on track - Ready to embrace our culture (dog lovers welcome) WHY LAKESHIRTS IS THE PLACE YOU WANT TO BE. At Lakeshirts, we believe in making work as awesome as the apparel we create. We're not just a t-shirt company-we're also a hat, sticker, and sock company (and so much more!). We're a place where creativity meets culture, where ideas and innovation are encouraged, and where the atmosphere is truly one-of-a-kind. As one of the largest screenprinting manufacturers in the U.S., we decorate a variety of garments and accessories for the resort, licensed collegiate, and K-12 markets, supported by over 1,000 ah-mazing team members from sea to shining sea. Here's what you can expect when you join the Lakeshirts team: - Compensation | Work Hard. Get Rewarded: Merit-based pay with strong earning potential - Insurance Benefits: Medical, dental, vision, life, disability, and voluntary coverage - Paid Time Off: Up to 22 days in your first year - Profit Sharing: When we win, you win - 401(k): Because future you matters - A Culture That's Priceless: Great people, great products, and a whole lot of fun Ready to sell products that inspire adventure and make memories? Let's start this journey together. Cognitive or Mental Requirements of the Job: Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities, reasoning. Physical Demands: OCCASIONALLY: Stand, Lift, Carry up to 50 lbs, Reach above shoulder height. Push, Pull, Climb, Balance, Bend, Twist, Crawl, Reach. FREQUENTLY: Walk, Reach at shoulder height CONTINUOUSLY: Sit, Reach below shoulder height NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.

WOW CUSTOMERS & ROCK THE SALES GAME: TEES, HATS, STICKERS, MEMORIES & MORE THE OPPORTUNITY: Over 35 years ago, the Yesterdays brand was born as a bold love letter to the California beach lifestyle. We know the beach because that's where we've lived and that's what we've done. A Yesterdays tee is the one you wear on the weekends, to a concert, or at the beach. The one that's been washed and worn a million times but you keep going back to. Your favorite. Yesterdays is a story and place, a key to the nostalgia of that "one epic trip...". Yesterdays delivers a unique and evolving beach narrative people wear again and again. We represent a lifestyle in the communities people love to visit and tell others about. Yesterdays apparel elevates your businesses brand and the people of these special places. That's Yesterdays. As a Sales Rep, you will work closely with the National Sales Manager & play a crucial role in driving our business growth for Yesterdays, a Resort Division. You will be responsible for building and maintaining strong relationships with our existing and potential customers. Your passion for our products, combined with your stellar sales skills, will help us expand our customer base and exceed sales goals. TERRITORY: Northern Utah to Northern California. The ideal candidate would live near Salt Lake City, Reno, Lake Tahoe, or Sacramento - but if you live anywhere in this territory & this opportunity speaks to you, let's talk. SCHEDULE: This is all up to you. Travel to accounts, sell the goods, then take time for YOU! Sell more tees, make more money & do it on YOUR time. DAILY REP LIFE | Wow Our Customers + Sell All the Tees + Build Relationships + Prospecting - Build and maintain relationships with existing and potential customers, including: retailers, resorts, hotels, bars, boutiques, gift shops, and other businesses focused on providing custom merch for their retail customers - Promote and provide in-depth knowledge of our resort apparel products, highlighting their quality, uniqueness, and the overall Yesterdays brand - Maintain accurate and up-to-date records of sales activities, customer interactions and sales pipelines - Conduct market research and identify new business opportunities to expand your customer base - Collaborate with our internal teams to ensure the smooth execution of orders and projects - Keep customers informed about new product launches, promotions and industry trends - Provide exceptional customer service (have we mentioned our value of Wow Our Customers?!) by addressing inquiries, resolving issues, and exceeding expectations - Stay up to date with industry trends and market conditions to identify areas for improvement and growth QUALIFICATIONS | People Person + Impeccable Smile + Sales Drive + Goal-Focused - Proven experience in apparel sales, preferably as a Sales Rep, encouraged - Prospecting is your greatest strength (you love the hunt) - Excellent communication and interpersonal skills, with the ability to build strong relationships - Self-motivated and goal-oriented, with the ability to work independently and exceed sales targets - Strong closing skills; ability to listen and ask the right questions to get customers exactly what they need - Knowledge of resort apparel market trends and customer preferences preferred - Proficiency in using sales software and CRM systems, including Salesforce - Willingness to travel | Boots on the ground makes for more tees on the shelves (follow-up is part of your daily task list) - Proactive in making sure customers have product at the ready WHY LAKESHIRTS IS THE PLACE YOU WANT TO BE. At Lakeshirts, we believe in making work as awesome as the apparel we create. We're not just a t-shirt company-we're also a hat, sticker, and sock company (and so much more!). We're a place where creativity meets culture, where ideas and innovation are encouraged, and where the atmosphere is truly one-of-a-kind. As one of the largest screenprinting manufacturers in the U.S., we decorate a variety of garments and accessories for the resort, licensed collegiate, and K-12 markets, supported by over 1,000 ah-mazing team members from sea to shining sea. Here's what you can expect when you join the Lakeshirts team: - Compensation | Work Hard. Get Rewarded: We have a compensation plan that suits you - 1099 full-commission based pay with strong earning potential; or W-2 salary plus commission. Availability of plans vary based on the territory. Benefits for W-2 employment status include: - Insurance Benefits: Medical, dental, vision, life, disability, and voluntary coverage - Paid Time Off: Up to 22 days in your first year - Profit Sharing: When we win, you win - 401(k): Because the future you matters - A Culture That's Priceless: Great people, great products, and a whole lot of fun Ready to sell products that inspire adventure and make memories? Let's start this journey together. Cognitive or Mental Requirements of the Job: Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities, reasoning. Physical Demands: OCCASIONALLY: Stand, Lift, Carry up to 50 lbs, Reach above shoulder height. Push, Pull, Climb, Balance, Bend, Twist, Crawl, Reach. FREQUENTLY: Walk, Reach at shoulder height CONTINUOUSLY: Sit, Reach below shoulder height NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.

GREAT ART. IT'S KINDA WHAT WE DO HERE & WHAT WE'RE PASSIONATE ABOUT. GREAT ART + GREAT GARMENT = GREAT DAY. THE OPPORTUNITY: We are seeking a talented and detail-oriented Licensed Creative Line Artist to create original artwork and designs for apparel collections. The ideal candidate will have a strong understanding of fashion trends, brand storytelling, and licensed properties, with the ability to translate creative concepts into commercially successful designs. You will work closely with our creative team members in our continuing endeavor to Wow Our Customers. We are looking for an individual who eats, sleeps and breathes college, professional sports and art, as that is the world they would live in all day, every day! Previous experience in licensed art for garments is preferred. Open to onsite or remote. To be considered for remote you must reside in one of the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, KA, MA, MI, MN, MO, NC, ND, NE, NV, NY, OK, PA, SC, SD, TN, TX, VA, WI SCHEDULE: Monday - Friday, 8a-5p BENEFITS: Lakeshirts offers a fun, creative, and team-driven culture where employees are empowered to grow and thrive. We provide competitive pay with daily pay options, comprehensive insurance benefits, up to 22 paid days off in the first year, profit sharing, a 401(k) plan, a relaxed dress code, unique perks like an onsite cafeteria, dogs at work and more. Join us and be part of a company that values teamwork, innovation, and making work enjoyable every day! The wage range for this position is $50,000-$60,000 depending on experience and qualifications. A Typical Day | Develop + Create + Inspire + Inform + Captivate - Manage multiple design projects while meeting deadlines. - Develop original artwork and graphics for apparel collections. - Meet specifications customers are requesting for custom art requests - Design in alignment with licensed brand guidelines and intellectual property standards. - Research current fashion, color, and graphic trends to create innovative and market-relevant designs. - Have ongoing awareness of sports, fashion and graphic trends - Prioritize a constant flow of incoming line art projects - Attend all scheduled meetings - Other responsibilities as assigned, contributing to our value of Team Skills | Adobe Illustrator + Organization + Creative Aptitude + Ideation - Two or four-year Graphic Design degree or Art-related degree required - At least five years' experience creating line art at a senior graphic designer level - Illustrating background and experience with Adobe Illustrator and Photoshop required - Ability to work well within a team - Experience working with major licensed properties (e.g., entertainment, sports, lifestyle brands). - Knowledge of screen printing, sublimation, embroidery, and digital printing processes. - Independent decision-making skills with reason and good judgment - Must be reliable, responsible, organized, flexible and take direction well - Must be able to manage multiple tasks and follow through - Excellent communication skills, both written and oral - Welcoming of change; nimble and open-minded - Licensed art background preferred REMOTE QUALIFICATIONS I Minimum Requirements: To effectively fulfill your responsibilities, we expect remote team members to have a reliable internet connection that meets the following minimum requirements: - Download Speed: A minimum download speed of 100 megabits per second (Mbps) is necessary to ensure swift access to online resources, efficient communication, and seamless collaboration with your colleagues. We recommend 200 Mbps download. - Upload Speed: Your internet connection should have a minimum upload speed of 20 megabits per second (Mbps). This speed allows for smooth sharing of files, participating in virtual meetings, and contribution to our collaborative work environment. We recommend 50 Mbps Upload. It is important to note that these above requirements are based on the assumption that your internet connection is dedicated primarily to work-related tasks during business hours. We understand that many households have multiple users and may engage in activities such as streaming services like Hulu, Netflix, YouTube, etc. However, your work-related activities must receive the necessary bandwidth and remain uninterrupted. All remote employees are also responsible for the following: - Must have both Cable and DSL for Internet Types - Must supply their own equipment (including but not limited to monitors, cameras, and computer accessories) - Employees must have two monitors for work tasks - Please note that Chromebooks are not compatible with our systems. WHY LAKESHIRTS IS THE PLACE YOU WANT TO BE. At Lakeshirts, we believe in making work as awesome as the apparel we create. We're not just a t-shirt company- we're also a hat, sticker, and sock company (and so much more!). We're a place where creativity meets culture, where ideas and innovation are encouraged, and where the atmosphere is truly one-of-a-kind. As one of the largest screenprinting manufacturers in the U.S., we decorate a variety of garments and accessories for the resort, licensed collegiate, and K-12 markets, supported by over 1,000 ah-mazing team members from sea to shining sea. Cognitive or Mental Requirements of the Job: Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities, reasoning. Physical Demands: CONTINUOUSLY: Sit, Reach below shoulder height OCCASIONALLY: Lift, Stand, Lift under 10lbs, Carry under 10lbs, Reach at or above shoulder height Never: Push, Pull, Climb, Balance, Bend, Twist, Crawl, Lift over 11lbs, Carry over 11lbs. NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.

Role Description WOW our customers by delivering Minnesota Nice Customer Service while supporting our Sales Reps in an efficient, organized, and driven way. This role plays a key part in supporting Sales growth by acting as the connection point between customers, Sales Reps, and internal teams. You will provide high-level Customer Service, assist with Sales-related questions, troubleshoot issues, and ensure every order is handled with care, accuracy, and organization. A strong sense of organization, a driven mindset, and a passion for Customer Service will help you succeed in this fast-paced, Sales-focused role. - Provide exceptional Customer Service to customers and Sales Reps - Support Sales by analyzing orders and identifying potential issues - Act as a liaison between customers, Sales Reps, and internal departments - Use strong organization to ensure orders are produced correctly and on time - Resolve Sales-related issues including pricing, credits, and delays - Communicate clearly and professionally with a Customer Service mindset - Apply Sales and negotiation skills to support positive outcomes - Multi-task efficiently while maintaining accuracy and organization - Make independent, driven decisions using sound judgment - Collaborate with internal teams to resolve issues quickly Qualifications - Previous Customer Service experience required - Strong organization and attention to detail - Driven self-starter comfortable in a fast-paced environment - Excellent written and verbal communication skills - Proficient with computers; Excel experience required - Ability to multi-task, follow through and work well in a team - Ability to type 50 WPM - High school diploma required; some college preferred - Reliable, adaptable, and committed to excellent Customer Service Requirements - Remote team members must have a reliable, work-dedicated internet connection with 100 Mbps download and 20 Mbps upload (200/50 recommended) - Wired Cable or DSL internet (no hotspots) - Personal computer, camera, and accessories - Two monitors strongly recommended - Chromebooks are not compatible Benefits - Competitive pay with daily pay options - Comprehensive insurance - Up to 22 paid days off in year one - Profit sharing - 401(k) - Relaxed dress code - Onsite cafeteria - Fun, creative, team-driven culture Company Description Headquartered in Detroit Lakes, MN, we employ over 1000 great people, proudly producing 35,000+ garments daily. Driven by teamwork, creativity, organization, and outstanding Customer Service. This isn't just a job - it's a lifestyle.