• Establishing project objectives, policies, procedures and performance standards within boundaries of Company policy. • Providing single point accountability for project delivery • Communicating areas of concern to Program Leadership Team including the Client. • Initiating and maintaining Client relationships to facilitate project activities. • Consistently and successfully developing and implementing solutions for the project. • Assuring that associated tasks within the project are staffed with the appropriate resources and skill sets to achieve project objectives. • Leading project staff with field activities including providing Construction Management during construction and other fieldwork. • Maintains daily logs and photographs of inspections and reviews any discrepancies with the proper parties

• Own regional revenue results, including reimbursement optimization and cash acceleration • Drive improvement in first pass resolution, denial reduction, and authorization to payment cycle time • Lead AR strategy with emphasis on reducing aged receivables and preventing revenue leakage • Ensure compliance with state contract revenue requirements • Lead structured payer escalation processes and recurring performance reviews • Identify denial trends and systemic reimbursement risks • Coordinate cross functional resolution strategies to remove barriers to payment • Develop and manage regional revenue forecasts aligned to operational drivers • Improve forecast accuracy through disciplined monitoring and variance analysis • Establish standardized revenue governance and reporting practices across regions • Integrate Enrollment, Authorizations, Billing, Claims, and AR into a cohesive revenue workflow • Eliminate process breakdowns that delay reimbursement • Lead recurring revenue performance reviews and drive corrective action planning • Develop and maintain a standardized revenue cycle playbook • Lead and develop Claims Leaders with clear performance expectations and accountability • Oversee claims production through leadership of Claims Leaders while maintaining outcome ownership at the regional level • Promote operational discipline, continuous improvement, and standardized practices • Support structured training and capability development within the claims function

• Collaborate with stakeholders to define and articulate the workflow vision, strategy, and roadmap based on customer insights, and business objectives • Manage and prioritize development backlogs, balancing customer needs, technical constraints, and business goals • Work closely with operations, development, and business intelligence teams to ensure alignment and successful execution of product initiatives • Clearly communicate workflow updates, plans, and features to internal teams, customers, and other stakeholders • Plan and execute workflow launches in collaboration with operations and development teams to ensure maximum adoption and success

• Oversee the successful delivery of complex client onboarding and implementation initiatives • Manage a team of implementation specialists and managers • Ensure operational excellence • Partner closely with cross-functional leaders to deliver high-quality solutions • Provide strategic direction and drive process improvements • Ensure implementation projects are delivered on time and within scope