• Drive activation projects for new strategic clients, from kickoff to go-live and steady state • Define and standardize implementation methodologies and best practices across the organization • Develop and execute comprehensive implementation plans aligned with client objectives and timelines • Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation • Configure and customize Commure solutions to meet specific client requirements and workflows • Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics • Create and maintain data pipelines and analytics workflows to monitor implementation progress • Develop SQL queries and scripts to analyze client usage patterns and adoption metrics • Design and deliver training programs for various user groups (providers, staff, administrators) • Establish and track key performance indicators (KPIs) to measure implementation success • Build automated reporting solutions to track implementation progress and success metrics • Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption • Create and maintain implementation documentation, best practices, and process improvements • Collaborate with Product and Engineering teams to resolve technical issues during implementation • Drive continuous improvement of implementation processes based on metrics and feedback

• Take full responsibility for delivery and operational performance for a strategic key customer, ensuring exceptional service levels and long-term success. • Serve as the single point of contact for the customer account, managing relationships, escalation handling, and resolving complex customer requirements. • Lead a cross-functional team within a matrix organization with full accountability for these resources. • Conduct release planning and customer communications to ensure transparency and manage expectations around product updates and delivery timelines. • Build strong, trust-based relationships with senior customer stakeholders, particularly within enterprise environments. • Identify risks, dependencies, and operational gaps in the customer experience and proactively implement improvements to optimize service delivery. • Ensure internal alignment and prioritization of customer needs while balancing company objectives and customer requirements. • Support continuous improvement of delivery processes to promote scalable and efficient customer operations. • Lead complex onboarding and rollout projects for large-scale enterprise organizations to ensure structured, efficient, and scalable adoption. • Prioritize and drive the delivery of critical features, bug fixes, and improvements by aligning customer needs with product and engineering roadmaps. • Manage and escalate critical issues to executive sponsors to ensure the right information is visible in a timely manner for top-level decision making. • Own service performance against SLAs, ensuring the team delivers clear reporting, insights, and continuous improvement initiatives to maintain operational excellence and customer satisfaction.

We are seeking a detail-oriented and organized Remote Junior Travel Coordinator to join our team. In this role, you will support the planning and coordination of travel arrangements by researching destinations, preparing quotes, and organizing itineraries. You will assist with client communication and help ensure that travel details are accurate and well-managed from start to finish. This position is ideal for someone beginning their career in travel, hospitality, or client services who enjoys organization, multitasking, and working in a remote environment. Key Responsibilities: - Research travel options including accommodations, transportation, and activities - Prepare and organize quotes, proposals, and travel itineraries - Communicate with clients to gather travel details and respond to general inquiries - Coordinate with travel partners and vendors to confirm reservations - Maintain accurate client records and documentation - Provide timely and professional support throughout the planning process

We are seeking a detail-oriented and organized Remote Junior Travel Coordinator to join our team. In this role, you will support the planning and coordination of travel arrangements by researching destinations, preparing quotes, and organizing itineraries. You will assist with client communication and help ensure that travel details are accurate and well-managed from start to finish. This position is ideal for someone beginning their career in travel, hospitality, or client services who enjoys organization, multitasking, and working in a remote environment. Key Responsibilities: - Research travel options including accommodations, transportation, and activities - Prepare and organize quotes, proposals, and travel itineraries - Communicate with clients to gather travel details and respond to general inquiries - Coordinate with travel partners and vendors to confirm reservations - Maintain accurate client records and documentation - Provide timely and professional support throughout the planning process