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Elevating Connected Human Experiences
Senior Engineer
Location
United States
Posted
164 days ago
Salary
$60K - $90K / year
Seniority
Senior
Job Description
Senior Engineer
C1
• Manages assigned trouble incidents to resolution • Possesses expert skills in the respective technologies to be able to systematically troubleshoot issues in a complex enterprise level environment • Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise • Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise • Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues • Advises on escalations to manufacturers and resolution of those escalations to closure • Develops knowledgebase articles and information to assist in best practices within areas of expertise • Develops and performs “HowTo” training sessions for other engineers • Provides solutions to a diverse range of complex problems • Builds and maintains the corporate customer service relationship • Provides leadership to client and the MSSC, and consistently exceed client expectations • Manages positive customer satisfaction levels
Job Requirements
- Bachelor’s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting technology.
- 7+ years experience with advanced troubleshooting on one or more Enterprise level products
- Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment
- Strong analytical, interpersonal and relationship building skills
- Strong work ethic and personal drive to excel
- Exceptional organizational skills and attention to detail
- Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks
- Ability to analyze complex information system data
- Ability to use (and learn new) complex systems, technologies, and applications
- Ability to adapt to change quickly and multi-task
- Must possess excellent oral and written communication skills in English
- Proficient in MS Office applications (Word, Excel, and PowerPoint)
Benefits
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent Care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
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