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C1 logo
C1

Elevating Connected Human Experiences

Senior Engineer

Full-stack EngineerSoftware EngineerOtherRemoteSeniorTeam 1,001-5,000Since 1993H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

164 days ago

Salary

$60K - $90K / year

Seniority

Senior

Bachelor Degree7 yrs expExperience acceptedEnglishVoIP

Job Description

Senior Engineer

C1

• Manages assigned trouble incidents to resolution • Possesses expert skills in the respective technologies to be able to systematically troubleshoot issues in a complex enterprise level environment • Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise • Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise • Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues • Advises on escalations to manufacturers and resolution of those escalations to closure • Develops knowledgebase articles and information to assist in best practices within areas of expertise • Develops and performs “HowTo” training sessions for other engineers • Provides solutions to a diverse range of complex problems • Builds and maintains the corporate customer service relationship • Provides leadership to client and the MSSC, and consistently exceed client expectations • Manages positive customer satisfaction levels

Job Requirements

  • Bachelor’s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting technology.
  • 7+ years experience with advanced troubleshooting on one or more Enterprise level products
  • Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment
  • Strong analytical, interpersonal and relationship building skills
  • Strong work ethic and personal drive to excel
  • Exceptional organizational skills and attention to detail
  • Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks
  • Ability to analyze complex information system data
  • Ability to use (and learn new) complex systems, technologies, and applications
  • Ability to adapt to change quickly and multi-task
  • Must possess excellent oral and written communication skills in English
  • Proficient in MS Office applications (Word, Excel, and PowerPoint)

Benefits

  • 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
  • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
  • RX Home Delivery
  • HSA with Employer Contribution
  • In-vitro Fertility (treatment coverage)
  • Dental
  • Vision (2 plans: 12-month and 24-month frames allowance)
  • FSA Plans (Healthcare, Dependent Care and Limited Purpose)
  • Pre-tax Commuter Plans
  • Employer-paid Life Insurance
  • Employer-paid Short + Term Disability
  • Long Term Disability (2 plans: Employer-paid or optional Self-paid)
  • Paid Parental Leave (4 weeks at 100%)
  • Employee Assistance Plan
  • Voluntary Life Insurance for team member, spouse and child
  • Voluntary Accidental Death for team member and spouse
  • Legal/ID Theft Plans
  • TeleHealth
  • Wellness via Omada Health (healthy living solution)
  • Travel Assistance
  • Business Travel Accident Coverage
  • Medical for foreign travel coverage
  • Employer-paid Pet Telehealth
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Volunteer Time Off
  • 10 Holidays
  • Summer Sizzle
  • On Demand Pay (Daily Pay)

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