Role Description This role offers the opportunity to build and lead a high-impact operational technology function from the ground up. You will own and evolve the organization’s core business systems, starting with an enterprise-grade Zendesk ecosystem and expanding to broader operational platforms. Your work will directly impact the efficiency of hundreds of thousands of annual shifts, streamline workflows through AI-driven automation, and support a remote-first, fast-growing team. This position is ideal for a hands-on builder who enjoys designing scalable systems, collaborating with cross-functional teams, and establishing best practices that shape the foundation for future growth. The role allows you to influence both operational effectiveness and the professional experience of thousands of users across multiple sectors. Candidates in the Seattle area have the option for hybrid work, though the role is primarily remote. - Build, maintain, and optimize the Zendesk ecosystem to support operations, customer support, and internal workflows - Lead the design and implementation of operational technology processes and standards across business systems - Collaborate with cross-functional teams to identify opportunities for automation, AI integration, and process improvement - Own system reliability, scalability, and documentation, ensuring operational workflows function seamlessly at scale - Define and enforce best practices for data management, workflow automation, and platform integrations - Partner with stakeholders to align technology initiatives with operational objectives and business goals Qualifications - Proven experience building a Tech Ops or operational technology function from scratch, ideally in a fast-growing, remote-first environment - Hands-on expertise with enterprise operational platforms, with deep familiarity with Zendesk and experience expanding to other business systems - Strong analytical and problem-solving skills, capable of going multiple levels deep into system architecture and workflow logic - Experience implementing workflow automation, AI tooling, or other technology solutions to optimize operations - Exceptional communication skills to collaborate with technical and non-technical stakeholders - Self-driven, comfortable in ambiguity, and able to prioritize initiatives in a high-growth, fast-paced environment - Ability to work remotely and manage distributed teams or cross-functional projects effectively Preferred Qualifications - Experience in a marketplace or healthcare operations environment - Familiarity with AI-driven workflow automation tools - Experience designing enterprise-scale operational systems supporting high-volume transactions or shift-based marketplaces Benefits - Competitive compensation and equity opportunities in a high-growth Series C company - Fully remote-first role with optional hybrid work in Seattle - Opportunity to build and lead a Tech Ops function from the ground up - Exposure to AI-driven operational systems and innovative process design - Direct impact on operational efficiency, user experience, and business growth - Professional growth and mentorship in a fast-paced, mission-driven environment

Department: 13533 Enterprise Revenue Cycle - HIM Ops Services and Support Lab Data Abstracting Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8am-430pm Work from home Pay Range $25.30 - $37.95 Major Responsibilities: Performs the day-to-day assigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges. Proactively addresses and resolves issues, providing innovative solutions. Collaborates with leadership to conduct huddles, facilitate orientation, deliver training, perform quality assessments, and generate production reports. Utilizes effective communication and critical thinking skills to identify, address and escalate issues to leadership as necessary. ​    Coordinates, monitors, and optimizes daily work activities to support the team in meeting established daily turnaround times and key performance indicators.​    Supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization.​    Facilitates the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements.​​    Performs documentation and tracking of quality reviews. Provides timely feedback to leader and teammate, providing additional education and retraining as needed. Makes corrections according to department procedures. ​​    Partners with information technology for software testing and upgrades. Troubleshoots computer system issues, collaborates with optimization to submit requests for enhancements. ​  Collaborates with Leadership, Risk Management, Legal and other appropriate departments to respond to questions and/or issues.  ​  Minimum Job Requirements Education ​​High School degree required. ​Health Information Management or related field​​ Certification / Registration / License Experience ​3 year's experience in a healthcare setting required, typically within HIM, compliance, quality or clinical settings. Knowledge / Skills / Abilities Ability to work independently and make decisions with minimal supervision using critical thinking skills, while maintaining quality and productivity standards.  ​  Proficient computer and keyboarding skills with the ability to adapt to and accurately work with new technology and artificial intelligence.  ​​  Ability to create and promote a culture of inclusivity and engagement in which teammates differences are embraced and leveraged to strengthen team effectiveness and efficiencies​    Strong customer service, interpersonal and communication service skills such as active listening and presenting. Ability to give and receive constructive feedback and take personal ownership for success.​    High attention to detail and accuracy with frequent interruptions and ability to prioritize workload under in a fast-paced environment with time constraints. .​    Strong ethical skills to handle confidential information with integrity.  Awareness and understanding of cyber security risks and proper reporting thereof.​    Ability to make decisions with minimal supervision while maintaining quality and productivity standards.   ​    Ability to read and comprehend medical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.​  Physical Requirements and Working Conditions This position may require travel, therefore, will be exposed to weather and road conditions. ​​   Operates all equipment necessary to perform the job.​   Exposed to a normal office environment.​  Preferred Job Requirements Education Preferred Certification / Registration / License (RHIT) or (RHIA) OR (MLS) - Medical Laboratory Scientist OR (MLT) - Medical Laboratory Technician OR (MT) - Medical Technologist. Applicants currently enrolled in a program for Health Information management degrees with AHIMA issued micro credentials may also be considered.   Experience Knowledge / Skills / Abilities All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Schedule: Shift will be 9:30AM to 6:00PM CST or 10:30AM to 7:00PM ET. As a Care Management Associate you will be supporting comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of health services service. Promotes/supports quality effectiveness of Healthcare Services. Position Responsibilities: - Responsible for initial review and triage of Care Teams tasks. - Identifies principle reason for admission, facility, and member product to correctly apply intervention assessment tools. - Screens patients using targeted intervention business rules and processes to identify needed medical services. - Make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan. - Focuses solely on phone-based support, assisting members and providers with benefit questions, resolving concerns, and offering guidance in a timely and professional manner. - Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff Identifies triggers for referral into Aetna's Case Management, Disease Management, Mixed Services, and other Specialty Programs. - Utilizes Med Compass and Aetna systems to build, research and enter member information as needed. - Support the development and Implementation of Care Plans. - Coordinates and arranges for health care service delivery under the direction of nurse or medical direction in the appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services. - Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., health care providers, and health care team members respectively). - Perform non-medical research pertinent to the establishment, maintenance and closure of open cases. - Provides support services to team member. - May assist in the research and resolution of claims payment issues - Supports the administration of the hospital care, case management and quality management processes in compliance with various law and regulation, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures.. - Hours of Operation Training and Work schedule will be between the hours of 8:00 AM-8:00 PM ET, 8-hour shift between this timeframe within your designated time zone. - Note: This shift will be a later shift working 10:30AM to 7:00PM ET. Required Qualifications - 2-4 years of experience within the healthcare field, medical/health setting, medical billing and coding. - Experience in call center or customer service environment. - Ability to work independently, meeting deliverables and deadlines with demonstrating and outgoing, enthusiastic and caring presence telephonically. - Demonstrates ability to meet daily metrics a with speed, accuracy and a positive attitude and strong written and oral communication skills. Preferred Qualifications - Researching information and assisting in solving problems - Adheres to Compliance with PM Policies and Regulatory Standards - Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. - Protects the confidentiality of member information and adheres to company policies regarding confidentiality - Demonstrated ability to handle multiple assignments, accurately, and efficiently. - Knowledge of Medical Terminology. Education - High School Diploma or G.E.D. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE POSITION – OPERATIONS INTERN Are you looking for an exciting internship experience? Our paid Internship Program provides real-world experience for students who are interested in the live entertainment industry. After finishing this program, you will have gained broad experience in various aspects live entertainment business. You can also expect to apply your academic learning to real-world situations and cultivate your leadership, problem-solving, and communication skills. This is a part-time position, up to 40 hours per week. WHAT THIS ROLE WILL DO - Assist with event setup and booking, and on-site logistics as needed - Coordinate with vendors, staff, and volunteers to ensure event execution aligns with plans. - Support venue preparation, including seating arrangements, signage, and technical setup. - Monitor event flow and help troubleshoot any operational issues in real time. - Conduct pre-event and post-event checklists to ensure all elements are in place. - Provide administrative support, including data entry, scheduling, and inventory management. - Document event operations and contribute to post-event reports and evaluations. LEARNING OBJECTIVES - Learn the process of producing live music events - Learn how to build and maintain relationships with outside organizations PREFERRED QUALIFICATIONS - Recent graduate or currently enrolled in, or recent graduate of, an accredited College or University. - Recent graduate or Junior or Senior standing - Previous events or operations experience preferred (school, internship, or professional) - Passion for live events and operational logistics. - Strong organizational skills and attention to detail. - Ability to multitask in a fast-paced environment. - Excellent communication and teamwork skills. - Willingness to work flexible hours, including evenings and weekends. - Physical ability to lift and move event equipment if required. This program is during Summer 2026. EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions. ---------- The expected compensation for this position is: $17.87 USD - $20.00 USD Hourly** Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.