We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this link directly. Who we are Aquila, a group within Constellation Software Inc., one of North America’s largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008. Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country. At Emphasys HFA (Housing Finance Agency), a division of Emphasys, we build and support the only end-to-end financial software in the U.S. dedicated to affordable housing. As the largest full-service provider in this space, we enable State Housing Finance Agencies and other public organizations to administer programs that help families access affordable homeownership or rental housing. Our solutions power the financial backbone that processes funding, manages compliance, and ensures every dollar of support is tracked and maximized. Who we need Reporting to the General Manager, we are hiring a Senior Manager, IT to drive the strategy, delivery, and operations of enterprise SaaS hosting and cloud infrastructure supporting mission-critical platforms used by 40+ Housing Finance Agencies nationwide. As a senior infrastructure leader with deep expertise in enterprise cloud hosting, security compliance, and SaaS platform operations, you will play a pivotal role in ensuring our platforms are secure, scalable, resilient, and cost-optimized, supporting the growth of our enterprise hosting solutions and strengthening client trust. This role owns the infrastructure strategy behind our hosted SaaS platform, working directly with client IT teams to ensure secure, reliable, and compliant delivery of our solutions. This is a full-time, fully remote position within the US working Eastern Standard hours. What’s in it for you Purpose-driven impact. Your work will support Housing Finance Agency (HFA) clients by enabling secure, reliable access to software that powers critical housing programs and financial services across the United States. You will collaborate directly with client IT teams to solve infrastructure challenges, strengthen security, and ensure regulatory compliance. You will also lead cloud cost optimization across Microsoft Azure and Amazon Web Services environments, improving infrastructure efficiency while maintaining performance and reliability. Autonomy and technical leadership. You will own the cloud infrastructure strategy supporting our enterprise SaaS platform across 79 client environments, shaping architecture decisions that impact scalability, security, and reliability. With authority to make key hosting and infrastructure decisions, you will influence platform resilience, compliance readiness, and the overall client experience while applying and expanding your expertise across identity management, security frameworks, disaster recovery, and large-scale cloud operations. Career growth. You will lead a small but highly impactful infrastructure team while building operational maturity across our hosting environments. With a clear path toward Director-level leadership and potential progression to a CIO track, this role offers the opportunity to expand your influence across infrastructure strategy, security governance, and enterprise platform operations. As our new Senior Manager, IT, you will: - Lead IT & Cloud Strategy. You will define and execute the IT and cloud infrastructure strategy aligned with company goals, the product roadmap, and customer needs. You will drive improvements in uptime, platform resilience, and infrastructure efficiency across hosted environments. - Drive cloud cost optimization. You will monitor hosting expenditures on Azure, identify inefficiencies, and implement strategies to improve infrastructure cost performance while maintaining reliability and security. You will introduce FinOps practices that improve cost visibility, accountability, and governance. - Oversee enterprise hosting platforms and environments. You will manage Azure environments to ensure high availability, redundancy, and security, supporting enterprise SaaS hosting. You will enable containerized hosting environments using technologies such as Kubernetes to support scalable application delivery. - Collaborate with internal and external teams. You will partner with client IT teams as a trusted technical advisor, supporting onboarding, troubleshooting, testing, and performance optimization for hosted environments. You will work closely with product, engineering, and support teams to ensure infrastructure supports reliable and scalable SaaS deployments. - Implement resilient operations and regulatory compliance. You will strengthen the infrastructure security posture by overseeing patch management, vulnerability remediation, and compliance reviews aligned with SOC 2 requirements. You will establish backup, disaster recovery, and business continuity strategies while ensuring cloud operations align with applicable regulatory frameworks such as HIPAA and GDPR. - Lead identity, access, and data governance. You will oversee identity and access management including Microsoft Entra ID (formerly Azure Active Directory), SSO, MFA, and infrastructure monitoring systems to ensure secure access to critical environments while protecting client and corporate data. - Lead and mentor teams. You will lead and mentor a cloud infrastructure team responsible for hosting environments, networking, and platform reliability. You will foster accountability, technical excellence, and continuous improvement across infrastructure operations. - Implement SLA-driven operations and vendor optimization. You will define uptime, response time, and incident resolution metrics while managing vendor relationships and optimizing costs across hosting, networking, and cloud services. - Strengthen infrastructure governance and operational transparency. You will ensure infrastructure environments, processes, and operational procedures are documented and standardized to support knowledge transfer, audit readiness, and operational continuity. You bring: - The experience. You have progressive IT leadership experience managing enterprise cloud infrastructure and SaaS hosting environments. You have overseen cloud infrastructure supporting SaaS platforms, hybrid deployments, and regulated environments, delivering improvements in reliability, security, and operational performance. You are comfortable working directly with client IT teams to troubleshoot infrastructure issues and ensure reliable platform delivery. - The technical skills. You have deep expertise in Azure, AWS, and hybrid hosting environments, including virtualization platforms such as Azure Virtual Desktop, Citrix, or Parallels. You have experience managing identity and access through Microsoft Entra ID and implementing infrastructure security controls aligned with frameworks such as SOC 2, FedRamp, HIPAA, and GDPR. You have supported or led compliance initiatives such as SOC 2 audits and have experience designing resilient cloud operations including monitoring, disaster recovery, backup strategies, and infrastructure automation. - The interpersonal skills. You are a collaborative communicator who builds strong relationships with clients, internal stakeholders, and vendors. You can translate complex technical strategies into clear business outcomes, explain infrastructure decisions to non-technical stakeholders, and advocate for client needs while balancing operational priorities. - The flexibility. You are comfortable leading in a dynamic, client-facing environment with multiple priorities. You can make strategic infrastructure decisions, adapt to evolving requirements, and maintain operational excellence while supporting multiple client institutions. - Certifications and credentials. You hold or are pursuing an Azure certification (Az-104 or higher). You leverage industry-recognized frameworks and best practices to ensure secure, compliant, and efficient IT operations. Join us. As an Aquila company, Emphasys Software brings together bright, talented people who aspire to excellence and share a commitment to upholding our mission: To be a company of outstanding people delivering vertical market software solutions through long-term partnerships with clients. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in changing an industry, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor discussing your interest in the role, the team’s culture and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the VP Operations and General Manager, Emphasys. This conversation will focus on your technical expertise in cloud infrastructure and SaaS hosting, as well as your ability to collaborate with client and internal teams. You will also learn more about our IT environment and infrastructure strategy. - A final virtual interview with the VP of Technology at Aquila. This discussion will focus on the technical leadership and the impact of this role in the broader Aquila framework. You will have the opportunity to ask additional questions about the team, the platform, and the organization. Aquila and Emphasys Software promote equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request. #LI-DNI We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this link directly.

• Support a customer-facing cloud engagement • Present and explain solutions to non-technical stakeholders • Provide ongoing guidance and discussions throughout the project

Date Posted: 2026-03-26Country: United States of AmericaLocation: US-CT-REMOTEPosition Role Type: RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance Type: None/Not RequiredSecurity Clearance Status: Not Required RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Enterprise Services: RTX has an opening for a Principal Specialist, Cloud Systems Lead (Principal Specialist, Business Systems and Transformation) role. Exciting Opportunity! - Play a critical role in the management, coordination, and optimization of our cloud systems and projects. - This position requires excellent organizational, communication, and technical skills to ensure the seamless execution of cloud-related initiatives while maintaining compliance with organizational policies and standards. What You Will Do: - Collaborate within a small team to support cloud projects, migrations, and system operations. - Plan and coordinate cloud system deployments, updates, and maintenance to ensure alignment with business goals and minimal disruptions. - Assist management with Clara, ATO, GTA, and vulnerability management to maintain compliance and system security. - Develop and manage documentation, workflows, and cost reporting for cloud systems and projects to ensure accuracy and transparency. - Ensure adherence to organizational policies, cloud security standards, and compliance frameworks. - Act as a liaison between stakeholders, promoting effective communication and alignment of cloud strategies. - Operate effectively in a geographically distributed team, managing multiple initiatives and priorities independently. - Support 24x7 operational systems, including occasional work beyond standard hours as needed. Rotational Support. - Travel typically twice a year for planning and team meetings. Qualifications You Must Have: - Minimum of 5+ years’ experience in supporting, leading or implementing projects and a bachelor’s degree in Computer Science, Information Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree. - Experience using ticketing, change management, or service management systems (e.g., ServiceNow) - Strong documentation skills, including maintaining system records, workflows, and operational materials Ability to analyze issues, coordinate resolution efforts, and communicate status clearly - Ability to collaborate across technical teams, vendors, and business stakeholders in a remote environment Qualifications We Prefer: - Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their associated tools and services. - Knowledge of Agile methodologies. - Ability to travel twice a year. Learn More & Apply Now! Work Location: Remote Please consider the following role type definition as you apply for this role: - Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Cloud Engineering Support Specialist Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Day Compensation Hourly base pay rate is $35.58 - $53.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.  Key Responsibilities - Support and maintain multiple customer environments. - Manage ticket queues and escalate high-priority incidents as needed. - Deliver a customer-first support experience via phone, email, and ticketing systems. - Collaborate across teams, vendors, and internal stakeholders to resolve issues. - Troubleshoot, resolve, and document technical issues with a focus on customer satisfaction. - Maintain accurate documentation, spreadsheets, and internal knowledge base articles. - Provide technical guidance, training, and RFC reviews for junior engineers. - Ensure environments are patched, secure, and running supported OS, applications, and updates. - Implement upgrades, LTSR/CU releases, and security patches. - Independently research new technologies and share knowledge with the team. - Participate in on-call schedules and flexible shifts as required. Technical Skills - Windows & Active Directory: User/group management, GPOs, DNS, DHCP, IIS. - Backup & Recovery: Veeam backup and replication (on-prem and cloud), retention policies, disaster recovery, ransomware recovery. - Networking & Security: DNS troubleshooting, IPv4, firewalls, network security concepts. - Infrastructure Monitoring: Server performance metrics, patch management, and troubleshooting. - Experience with tools such as Fortigate, N-Able, and Veeam preferred. Qualifications Minimum - High School Diploma/GED and 5 years’ experience in technical support experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field - 2+ years of hands-on experience with Veeam backup and replication. - Working knowledge of Active Directory, Windows environments, and basic networking. - Understanding of cloud and “as-a-service” models (VDI, O365, Azure/AWS). Preferred - Relevant certifications preferred (Network+, Security+, AZ-900, Azure, AWS). - Strong communication, troubleshooting, and time management skills. - MSP experience preferred. - Flexibility to work varied shifts (days, evenings, nights, weekends). Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.