Cyber Insured Support Analyst
Location
Florida + 1 moreAll locations: Florida | New Jersey
Posted
160 days ago
Salary
$54K - $75K / year
Seniority
Mid Level
Job Description
Cyber Insured Support Analyst
Crum & Forster
• Participate in a 24x7x365 rotating call schedule with the cyber solutions team for the emergency response claims hotline. • Serve as a poised and assured first point of contact for insureds reporting cyber incidents. • Assist and follow up on cyber/privacy control implementations, ensuring follow-up with different insureds. • Engage with insureds via email and phone daily while consistently maintaining a positive, enthusiastic, and customer-focused attitude to ensure exceptional service and satisfaction. • Reach out to new and renewing insureds to offer and coordinate onboarding calls when one has not already been completed and conduct onboarding calls. • Track and conduct Claims Concierge communications, including emails and calls to insureds regarding their claims experience. • Assist with proactive loss mitigation service requests and outreach for insureds as needed. • Provide immediate acknowledgement of incoming emails via the Cyber Solutions shared mailbox from insureds, brokers, underwriting, claims, etc. • Coordinate calls with insureds for Cyber Solutions Team Members, including workshops, renewal preparation, subjectivity calls, vendor coordination, etc. • Assist with security and/or privacy scans, including responding to scan requests, running scans, and providing scan reports and interpretation once available. • Utilize internal tools for daily tracking and documentation purposes. • Data entry as needed. • Keep up to date with cyber threats, priorities of risk, and communicate them to different levels of audiences. • Provide support to the rest of the eRisk team for technical and privacy-related issues. • Help develop internal services and resources to deliver high-impact and cost-effective cybersecurity services and related market advice. • Perform other duties as assigned.
Job Requirements
- College degree and/or 2+ years of equivalent experience in a customer-facing role.
- Broad base of knowledge and familiarity with cyber security terminology (e.g., ability to explain what EDR is, and how it’s different from a SIEM or anti-virus, and where it should be used).
- Cybersecurity industry certifications strongly preferred.
- Confidence and poise when speaking with senior business leaders under very stressful conditions (e.g., an ongoing ransomware attack).
- Willingness to periodically be “on call” for incident response triage.
- Demonstrated ability to maintain a customer-centric perspective, foster positive relationships, and ensure high levels of client satisfaction.
- Strong organizational and time management skills.
- Excellent written and verbal communication abilities, with the ability to cut through complicated security and legal jargon to arrive at business and risk considerations.
- Ability to manage multiple tasks and priorities simultaneously.
- Detail-oriented with a proactive approach to problem-solving.
- Comfortable working independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), PDF editing, and online collaboration tools.
- Familiarity with cyber insurance, or an eagerness to learn.
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision.
- Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
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