Role Description Graduating soon—or recently completed your degree? This opportunity allows you to transform your education and interpersonal skills into a career that offers flexibility, growth, and meaningful impact. AO Globe Life is expanding its remote workforce and seeking motivated individuals who want to help families understand their benefit options and protect their financial futures. This fully remote opportunity is ideal for new graduates interested in building professional experience in client relations, financial services, and business development while receiving structured mentorship and training. What You’ll Do - Conduct virtual consultations with pre-scheduled clients through Zoom - Assess client needs and explain available life, accident, and supplemental coverage options - Guide individuals and families through the enrollment process - Maintain accurate digital documentation of client interactions - Participate in weekly training sessions and professional development programs - Build strong client relationships while developing communication and business skills Qualifications - Recent or upcoming college graduates - Strong communicators who enjoy working with people - Organized and self-motivated individuals with a goal-oriented mindset - Professionals open to coaching, mentorship, and continuous improvement - Comfortable using video conferencing platforms and digital tools in a remote environment - Authorized to work in the United States - Access to a Windows-based laptop or desktop with webcam and reliable internet Benefits - Fully remote work environment available across the United States - Flexible scheduling that supports work–life balance - Weekly compensation through a performance-based structure - Pre-qualified client consultations provided—no prospecting required - Comprehensive onboarding, training, and licensing support - Leadership development and advancement pathways - Quarterly performance bonuses and recognition programs - Equity opportunities for qualifying team members - Collaborative team culture with ongoing mentorship Company Description For more than 70 years, AO Globe Life has served working-class families across the United States by providing supplemental benefits that help protect their financial futures. The organization partners with unions, credit unions, and veteran groups nationwide while supporting a growing remote workforce built on mentorship, integrity, and long-term career growth. If you are ready to begin a career that combines flexibility, professional development, and meaningful impact, we encourage you to apply and explore joining AO Globe Life.

We are seeking a proactive and detail-oriented Customer Operations Representative to support customer-facing operations in a fully remote environment. In this role, you will manage customer interactions, resolve inquiries, and ensure a seamless customer experience across multiple communication channels. The ideal candidate is customer-focused, organized, and able to manage multiple tasks efficiently while maintaining professionalism and accuracy. Key Responsibilities * Respond to customer inquiries via email, chat, and phone in a timely and professional manner * Resolve customer issues, complaints, and service requests effectively * Maintain accurate records of customer interactions in CRM systems * Process orders, account updates, and service requests * Collaborate with internal teams (sales, operations, technical support) to resolve complex issues * Monitor customer feedback and identify opportunities for service improvement * Assist with onboarding new customers and providing product or service guidance * Support operational workflows and ensure adherence to company policies and procedures * Track and report customer trends, issues, and performance metrics Required Qualifications * High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1–3 years of experience in customer service, customer operations, or support roles * Strong communication skills (written and verbal) * Experience with CRM tools (e.g., Salesforce, HubSpot, Zendesk, or similar) * Excellent problem-solving and conflict resolution skills * Strong organizational and multitasking abilities * Ability to work independently in a remote environment * High attention to detail and accuracy * Must be legally authorized to work in the United States (valid U.S. work permit required) Preferred Qualifications * Experience working in a remote or distributed team environment * Familiarity with SaaS or digital service environments * Basic data analysis or reporting experience * Experience handling high-volume customer interactions What We Offer Competitive hourly pay Fully remote work environment Flexible scheduling Career growth and advancement opportunities Supportive and collaborative team culture Ongoing training and development programs

About the Role: Join our team as a Client Experience Coordinator, supporting clients by organizing vacation plans and ensuring a smooth and well-structured planning process from start to finish. In this role, you will assist individuals and families in organizing their vacations by coordinating reservations, managing timelines, and ensuring all itinerary details are clearly documented and easy to follow. Your focus will be on creating a positive and organized planning experience through strong communication and attention to detail. As a Client Experience Coordinator, you will help organize accommodations, transportation, and activities while ensuring that all components of each plan are aligned. Many vacations involve multiple moving parts, so maintaining organization and accuracy is essential. You will assist with confirming reservations, maintaining documentation, and ensuring clients have clear and reliable information. You will also help maintain a strong client experience by providing timely updates and organized planning support. This position is fully remote and ideal for individuals who enjoy supporting clients and creating structured, positive planning experiences. Responsibilities: - Coordinate vacation plans and itinerary details - Organize reservations and confirmations - Maintain accurate documentation - Ensure smooth and structured planning workflows - Communicate updates clearly Qualifications: - Strong communication and organizational skills - Detail-oriented and reliable - Comfortable working independently - Client service experience preferred What We Offer: - Training and onboarding support - Flexible remote scheduling - Performance-based pay structure - Professional support and mentorship - Access to planning tools

About the Role: Join our team as a Customer Planning Specialist, assisting clients by organizing vacation plans and coordinating detailed itineraries in a remote environment. In this role, you will support individuals and families by helping them organize their vacation details, coordinate reservations, and ensure that all itinerary elements are clearly documented and easy to follow. Your focus will be on organization, accuracy, and maintaining a structured planning process. As a Customer Planning Specialist, you will assist with organizing vacation arrangements that may include accommodations, transportation, and scheduled activities. Many plans involve multiple steps and coordination points, so attention to detail and workflow management are essential. You will help ensure that confirmations are accurate and timelines are clearly structured. You will also maintain communication by providing updates and ensuring that all planning information is clear and accessible. This position is fully remote and well suited for individuals who enjoy structured planning and client support. Responsibilities: - Assist clients with organizing vacation plans - Coordinate reservations and confirmations - Maintain accurate documentation and records - Ensure structured planning workflows - Communicate updates clearly Qualifications: - Strong communication and organizational skills - Detail-oriented with dependable follow-through - Comfortable working independently - Ability to manage multiple planning tasks What We Offer: - Training and onboarding support - Flexible remote scheduling - Performance-based pay structure - Professional mentorship and support - Access to planning systems