Title: Creative Support Specialist, Enterprise Location: Remote Job Description: We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. About the role Open to hiring remote across the west coast — we also have offices in San Francisco and Seattle We're building a tool that makes content creation accessible for everyone, from individual creators to Fortune 500 enterprises. We're looking for an experienced support professional with 3-5+ years in customer-facing technical roles who can hit the ground running. This role requires someone who operates independently, makes sound judgments without constant oversight, and naturally adjusts their communication style based on who they're helping. Our support team operates strategically - you'll handle complex technical issues, consult on creative workflows, and directly impact customer retention and expansion. What you’ll do - Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment - Provide technical and creative support to enterprise customers via written communication and calls - Investigate technical issues and create detailed bug reports that save engineering time - QA test AI support automation for quality and accuracy - Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams - Stay current on product updates by actively using Runway - Contribute to knowledge base, documentation, and process improvements - Identify systemic issues from ticket patterns and calls, and proactively suggest improvements and operate autonomously - you know when to escalate vs. own a problem through resolution What you’ll need - 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management) - Proven track record handling enterprise customers and complex escalations - History of working autonomously with minimal supervision - Examples of process improvements or systems you've built - Experience with a mix of video editing, content creation, creative workflows, generative AI tools, and/or work at high-growth SaaS companies For your application: During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Build a Custom Runway Workflow: - Sign up for a free Runway account (no payment required) - Review these resources: - Tutorial - Guide - Build a workflow based on your own creative idea or theme. - Your workflow should include at least 3 steps - Think about a real creative problem someone might solve with Runway Submit in the application: - Screenshot of your completed workflow - Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. Salary range: $100,000-$145,000 Working at Runway Great things come from great teams. We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator - GWM-1 - Gen-4.5 - General World Models - Robotics SDK - Conversational Real-time Agents - Runway Studios We're excited to be recognized as a best place to work Crain's | InHerSight | BuiltIn NYC | INC

Customer Service Representative Job no: 503760 Work type: Intermittent Location: Albuquerque, NM Capability Area: Call Center Job Description: Individuals who are Spanish-language proficient at a conversational level, are encouraged to apply for our Bilingual Customer Service Representative (Spanish/English) position. NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as: - the cost and access to healthcare, - the impact of higher education on the labor force, - and many other topics that inform social policy. This position is strictly on-site at the NORC call center. Employees are required to report to the office daily. IDEAL CANDIDATE: The ideal candidate for this role: - has good communication skills and basic computer knowledge, - enjoys speaking with people from diverse backgrounds and professions, - is looking for a flexible part-time working schedule, and - is available to work evening hours, weeknights and weekends. RESPONSIBILITIES: - Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive. - Administer survey using a pre-written script. - Record survey answers verbatim. - Maintain neutral and objective communication with respondents. REQUIRED SKILLS: - Ability to talk on the phone within close proximity of others in a large and potentially loud call center. - Knowledge of Windows, such as sending email or opening and using a web browser to search for information. - Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously. - At least 18 years of age. - Legally authorized to work in the United States. SALARY AND BENEFITS: The pay for this position will be $21.68 per hour, which is based on geographic location. This position is classified as intermittent. Intermittent staff are eligible for the following benefits: - 403(b) Retirement Plan - Paid sick leave - Paid holidays - Paid orientation and training - Free counseling and referrals through NORC's Employee Assistance Program (EAP) - Discount programs - like travel and electronics NORC's Approach to Equity and Transparency Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC). WHO WE ARE: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. EEO STATEMENT: NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

We are seeking motivated individuals interested in working remotely to support clients with planning and coordinating travel experiences. As a Cruise & Travel Specialist, you will assist clients in researching, organizing, and reserving travel arrangements including accommodations, transportation, cruises, and activities. This role focuses on providing personalized support to help clients create smooth and enjoyable travel experiences. You will communicate with clients to understand their preferences, offer recommendations, and manage the details of their trips from start to finish. This opportunity is ideal for individuals who enjoy helping others, are detail-oriented, and are comfortable working independently in a remote environment. Responsibilities: - Research and plan travel options based on client preferences - Coordinate bookings for flights, hotels, cruises, and packages - Communicate with clients to understand needs and provide guidance - Provide destination recommendations and travel insights - Manage reservations and assist with updates or changes when needed - Stay informed on travel trends, destinations, and supplier options Requirements: - Strong communication and customer service skills - Ability to organize information and manage multiple details - Comfortable using online tools and completing research - Self-motivated and able to work independently - Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or Latin America Benefits: - Work remotely from home - Flexible schedule - Ongoing training and industry resources - Access to travel-related perks and discounts - Opportunity to grow within the travel industry

We are seeking a motivated and customer-focused Remote Travel Specialist to assist clients with planning and booking unforgettable travel experiences. This fully remote role is ideal for someone who enjoys helping others, providing personalized service, and working independently in a flexible environment. Key Responsibilities: - Consult with clients to understand travel preferences, budgets, and goals - Research and book vacations including cruises, resorts, tours, and custom itineraries - Provide clear communication and ongoing support before, during, and after travel - Manage bookings, changes, and cancellations with attention to detail - Stay informed on travel trends, supplier offerings, and promotions - Build strong, lasting relationships with clients Qualifications: - Strong customer service and communication skills - Self-motivated, organized, and comfortable working remotely - Ability to manage multiple clients and deadlines - Passion for travel and helping others - Travel, sales, or hospitality experience is a plus (training provided) Why This Role: - 100% remote with flexible scheduling - Training, mentorship, and ongoing support - Growth and earning potential in the travel industry - Supportive, collaborative team culture - Opportunity to turn a passion for travel into a rewarding career If you’re detail-oriented, people-driven, and ready to help others create amazing travel memories, we’d love to connect.