We are seeking a proactive and detail-oriented Customer Operations Representative to support customer-facing operations in a fully remote environment. In this role, you will manage customer interactions, resolve inquiries, and ensure a seamless customer experience across multiple communication channels. The ideal candidate is customer-focused, organized, and able to manage multiple tasks efficiently while maintaining professionalism and accuracy. Key Responsibilities * Respond to customer inquiries via email, chat, and phone in a timely and professional manner * Resolve customer issues, complaints, and service requests effectively * Maintain accurate records of customer interactions in CRM systems * Process orders, account updates, and service requests * Collaborate with internal teams (sales, operations, technical support) to resolve complex issues * Monitor customer feedback and identify opportunities for service improvement * Assist with onboarding new customers and providing product or service guidance * Support operational workflows and ensure adherence to company policies and procedures * Track and report customer trends, issues, and performance metrics Required Qualifications * High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1–3 years of experience in customer service, customer operations, or support roles * Strong communication skills (written and verbal) * Experience with CRM tools (e.g., Salesforce, HubSpot, Zendesk, or similar) * Excellent problem-solving and conflict resolution skills * Strong organizational and multitasking abilities * Ability to work independently in a remote environment * High attention to detail and accuracy * Must be legally authorized to work in the United States (valid U.S. work permit required) Preferred Qualifications * Experience working in a remote or distributed team environment * Familiarity with SaaS or digital service environments * Basic data analysis or reporting experience * Experience handling high-volume customer interactions What We Offer Competitive hourly pay Fully remote work environment Flexible scheduling Career growth and advancement opportunities Supportive and collaborative team culture Ongoing training and development programs

About the Role: Join our team as a Client Experience Coordinator, supporting clients by organizing vacation plans and ensuring a smooth and well-structured planning process from start to finish. In this role, you will assist individuals and families in organizing their vacations by coordinating reservations, managing timelines, and ensuring all itinerary details are clearly documented and easy to follow. Your focus will be on creating a positive and organized planning experience through strong communication and attention to detail. As a Client Experience Coordinator, you will help organize accommodations, transportation, and activities while ensuring that all components of each plan are aligned. Many vacations involve multiple moving parts, so maintaining organization and accuracy is essential. You will assist with confirming reservations, maintaining documentation, and ensuring clients have clear and reliable information. You will also help maintain a strong client experience by providing timely updates and organized planning support. This position is fully remote and ideal for individuals who enjoy supporting clients and creating structured, positive planning experiences. Responsibilities: - Coordinate vacation plans and itinerary details - Organize reservations and confirmations - Maintain accurate documentation - Ensure smooth and structured planning workflows - Communicate updates clearly Qualifications: - Strong communication and organizational skills - Detail-oriented and reliable - Comfortable working independently - Client service experience preferred What We Offer: - Training and onboarding support - Flexible remote scheduling - Performance-based pay structure - Professional support and mentorship - Access to planning tools

About the Role: Join our team as a Customer Planning Specialist, assisting clients by organizing vacation plans and coordinating detailed itineraries in a remote environment. In this role, you will support individuals and families by helping them organize their vacation details, coordinate reservations, and ensure that all itinerary elements are clearly documented and easy to follow. Your focus will be on organization, accuracy, and maintaining a structured planning process. As a Customer Planning Specialist, you will assist with organizing vacation arrangements that may include accommodations, transportation, and scheduled activities. Many plans involve multiple steps and coordination points, so attention to detail and workflow management are essential. You will help ensure that confirmations are accurate and timelines are clearly structured. You will also maintain communication by providing updates and ensuring that all planning information is clear and accessible. This position is fully remote and well suited for individuals who enjoy structured planning and client support. Responsibilities: - Assist clients with organizing vacation plans - Coordinate reservations and confirmations - Maintain accurate documentation and records - Ensure structured planning workflows - Communicate updates clearly Qualifications: - Strong communication and organizational skills - Detail-oriented with dependable follow-through - Comfortable working independently - Ability to manage multiple planning tasks What We Offer: - Training and onboarding support - Flexible remote scheduling - Performance-based pay structure - Professional mentorship and support - Access to planning systems

Title: Creative Support Specialist, Enterprise Location: Remote Job Description: We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. About the role Open to hiring remote across the west coast — we also have offices in San Francisco and Seattle We're building a tool that makes content creation accessible for everyone, from individual creators to Fortune 500 enterprises. We're looking for an experienced support professional with 3-5+ years in customer-facing technical roles who can hit the ground running. This role requires someone who operates independently, makes sound judgments without constant oversight, and naturally adjusts their communication style based on who they're helping. Our support team operates strategically - you'll handle complex technical issues, consult on creative workflows, and directly impact customer retention and expansion. What you’ll do - Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment - Provide technical and creative support to enterprise customers via written communication and calls - Investigate technical issues and create detailed bug reports that save engineering time - QA test AI support automation for quality and accuracy - Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams - Stay current on product updates by actively using Runway - Contribute to knowledge base, documentation, and process improvements - Identify systemic issues from ticket patterns and calls, and proactively suggest improvements and operate autonomously - you know when to escalate vs. own a problem through resolution What you’ll need - 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management) - Proven track record handling enterprise customers and complex escalations - History of working autonomously with minimal supervision - Examples of process improvements or systems you've built - Experience with a mix of video editing, content creation, creative workflows, generative AI tools, and/or work at high-growth SaaS companies For your application: During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Build a Custom Runway Workflow: - Sign up for a free Runway account (no payment required) - Review these resources: - Tutorial - Guide - Build a workflow based on your own creative idea or theme. - Your workflow should include at least 3 steps - Think about a real creative problem someone might solve with Runway Submit in the application: - Screenshot of your completed workflow - Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. Salary range: $100,000-$145,000 Working at Runway Great things come from great teams. We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator - GWM-1 - Gen-4.5 - General World Models - Robotics SDK - Conversational Real-time Agents - Runway Studios We're excited to be recognized as a best place to work Crain's | InHerSight | BuiltIn NYC | INC