About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: The WISeR Data Analyst plays a critical role in transforming operational, clinical, and system data into actionable insights that drive productivity, quality, compliance, and scalability of the WISeR program. This position serves as a strategic partner to operations leadership, clinical reviewers, training teams, and external stakeholders by delivering accurate, timely, and meaningful analytics. The analyst is responsible for end-to-end data ownership—from data ingestion and validation to reporting, interpretation, and executive level storytelling. This role supports both day-to-day operational decisions and long-term strategic initiatives, including staffing models, productivity optimization, quality improvement, AI performance monitoring, and payer related escalations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member. Core Responsibilities 1. Operational & Productivity Analytics - Monitor daily, weekly, and monthly WISeR productivity metrics, including: - Case volumes - Turnaround time (TAT) - Affirmation vs. non‑affirmation rates - Backlog levels and aging - Rework and appeal frequency - Identify trends, outliers, and performance gaps at individual, team, and program levels. - Support staffing and scheduling decisions through workload modeling and capacity analysis. - Provide real‑time and retrospective insights to leadership to support rapid decision‑making. 2. Reporting, Dashboards & Visualization - Design, develop, and maintain dashboards and standardized reports for: - Executive leadership - Operations and training teams - Clinical leadership - Translate complex data into clear, concise visuals and narratives. - Ensure reporting accuracy, consistency, and alignment with defined KPIs. - Automate recurring reports where possible to improve efficiency and reliability. 3. Quality, Accuracy & Compliance Analytics - Analyze documentation trends impacting quality, including: - Missing or inconsistent pain scales - Fluoroscopy documentation gaps - Incomplete medical necessity support - Track error patterns leading to non‑affirmations, appeals, and rework. - Support internal audits and compliance monitoring with data validation and reporting. - Assist in identifying systemic risks related to CMS, Medicare, PECOS, and UTN workflows. 4. AI & Technology Performance Monitoring - Monitor AI‑assisted workflow performance and adoption trends. - Analyze AI accuracy, override rates, and downstream operational impact. - Partner with training and technical teams to surface AI improvement opportunities. - Support technology optimization initiatives through data‑driven insights. 5. Stakeholder Partnership & Communication - Act as a data liaison between analytics and non‑technical stakeholders. - Present findings and recommendations to leadership with confidence and clarity. - Support payer, vendor, and partner discussions with data‑backed insights. - Collaborate cross‑functionally with operations, clinical, IT, compliance, and training teams. 6. Process Improvement & Data Governance - Identify opportunities to streamline workflows and reduce manual effort through analytics. - Support continuous improvement initiatives using Lean or performance‑based methodologies. - Define and maintain data dictionaries, metric definitions, and reporting standards. - Ensure data integrity, version control, and documentation best practices. Technical & Analytical Skills Required - Advanced Excel skills (pivot tables, advanced formulas, lookups, conditional logic). - Strong data validation and reconciliation skills. - Experience working with healthcare or operational datasets. - Ability to synthesize large datasets into meaningful insights. Preferred - Business Intelligence tools: Power BI, Tableau, or similar. - SQL or database querying experience. - Familiarity with healthcare systems, utilization management, or revenue cycle workflows. - Experience with CMS, Medicare, PECOS, UTN, or prior authorization processes. - Exposure to AI‑enabled workflows or automation platforms. Education & Experience Required - Bachelor’s degree in Data Analytics, Healthcare Administration, Business, Information Systems, or related field (or equivalent experience). - 2–4 years of experience in data analysis, reporting, or operational analytics. Preferred - Healthcare analytics experience. - Experience supporting clinical or physician‑driven workflows. - Experience in fast‑paced, metrics‑driven environments. Key Competencies - Analytical thinking and problem‑solving - Data accuracy and attention to detail - Executive‑level communication and data storytelling - Cross‑functional collaboration - Confidentiality and compliance awareness - Continuous improvement mindset PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Serve as primary data and reporting analyst for new and existing clients, including but not limited to external requests • Leverage in-house priority tools to establish and run daily, weekly, and monthly reports • Ensure reports meet defined accuracy, timelines, and formatting standards • Follow established report definitions, business rules, and documentation • Assists technical and business leads with reporting requirements gathering and documentation • Performs routine data quality checks to identify missing, inconsistent, or out-of-range values • Analyze and reconcile multiple data sources to identify and select the most accurate record when duplicates or conflicting information exists • Develop and maintain processes for ensuring data integrity, including deduplication and validation across large datasets • Support internal audits and regulatory reporting requests as directed • Help identify opportunities to improve report clarity, efficiency, or automation • Assist with ad-hoc reporting requests from business partners

• Analyze and scrub lead data to ensure accuracy and completeness before routing to recruiters. • Extract and synthesize data from multiple sources (e.g., field staff reports, termination reports, Netminder, P&R systems, and termination data) to support recruitment strategies. • Perform research on providers in areas from different sources and present clean presentable information to recruitment staff • Format and load lead data into the Source of Record (SOR) and configure appropriate task sets for recruiter workflows. • Call providers to get any missing documentation to ensure a complete contract • Communicate with providers regarding their contract and status • Confirm newly contracted providers signed the state appropriate agreement • Work closely with Provider Network Recruitment to communicate and follow-up on missing contract elements • Track the life cycle of the contract ensuring completion once the provider has completed application, following up on any delays with the processing team • Deliver accurate, complete contract packets to the Provider Relations Administration for final processing. • Input contract data into provider databases while ensuring the accuracy of the data • Submit complete and accurate contracts to Provider Relations Administration for processing • Work closely with the recruitment team for any field preparation including conferences and events by preparing mailings, shipping logistics, contract support, as well as data support while they are in the field, not limited to verifying provider status. • Perform other duties and projects as required

Requisition Number: 2346366 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum State Government partners with state and local agencies to help modernize and manage Medicaid, health and human services, and public health programs through data-driven technology, analytics, and operational support-improving access to care, program efficiency, and outcomes for the populations they serve. The Medicaid Reporting Manager is a leadership role responsible for managing state and federal Medicaid reporting projects, acting as a liaison between the business team on the state side and the technical team on the Optum side, and requiring strong business acumen, Medicaid program knowledge, and experience with data warehousing and reporting projects. The manager will drive the reporting solution requirements and provide Medicaid directions to the team and be and be the SME. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Lead state and federal Medicaid reporting initiatives, serving as the primary liaison between state business stakeholders and Optum technical teams, leveraging strong Medicaid program knowledge, business acumen, and data warehousing/reporting expertise - Direct the Illinois Enterprise Data Warehouse analytics and master data management programs, overseeing platforms and deliverables including OPA, AEP, Symmetry, Federal Reporting (PERM, T MSIS, MARS, QoC), Medicaid operational reporting, ad hoc analytics, and HHS interoperability - Act as an analytics leader within the OGS Analytics practice, shaping reusable solutions and guiding product direction across analytics assets (OPA, AEP, Symmetry, Federal Reporting, PI) - Provide strategic and tactical direction to M&O and DDI teams on business requirements, solution design, and quality assurance for reporting deliverables - Lead and coordinate cross functional project teams (PMs, SMEs, analysts, developers, architects, testers, and administrators) to deliver contractual and project commitments while managing scope, timeline, risk, and dependencies - Serve as a trusted advisor and thought leader to state customer leadership, CMS, sister agencies, and vendors; manage customer relationships and proactively identify needs and solutions - Present insights, recommendations, and guidance to Optum and customer executive leadership on complex Medicaid data, reporting, and compliance topics - Stay current on Medicaid industry trends, Illinois legislative requirements, and federal CMS mandates to inform strategy and guide customer teams - Support growth of the analytics practice through innovation, knowledge sharing, and contribution to program and organizational objectives You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 10+ years of IT experience including 5+ years of leadership experience in data warehouse/data analytics/reporting projects, especially with project scope, resources, solution, risk/issues, communication, and stakeholders' management - 5+ years of business experience working/leading Medicaid projects with healthcare analytics and reporting in a multi-vendor environment - 5+ years of technology background with knowledge/experience in large DBMS, data, ETL, BI tools - 3+ years of proven experience leading complex and demanding Design, Development and Implementation projects with Business Intelligence/Data Analytics for decision support systems - Experience with Medicaid Program including Program management, Program Integrity, and Federal Reporting (such as PERM, T-MSIS, MARS, and Quality of Care core measures Preferred Qualifications: - PMI Project Management Professional certified or Certified Business Intelligence Professional (CBIP) certification - 5+ years of experience with commercial or public healthcare insurance - 3+ years of proven client-facing skills, excellent written, verbal communication skills, and presentation skills to executive teams - Experience with infrastructure management - Experience or knowledge of Tableau, PowerBI, Teradata/IntelliFlex, Informatica MDM, Verato, SAP Business Objects, JIRA, MS Project, or SAS - State Medicaid Data Warehouse or Medicaid Management Information Systems experience - Experience with Agile methodology, Scrum framework, and Agile/Scrum projects - Experience with Cloud based technology such as MS Azure, Snowflake database, Python, Azure Data Factory, Data Bricks, et al - Experience with managing complex application development projects with 10 or more resources, especially with Cloud based implementations - Experience managing customer relationships and stakeholder management - Reside local to Springfield, IL area or in driving distance to come to State office based on customer need (around 20% travel to Springfield, IL) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.