• Perform troubleshooting and functional analysis of incidents in non-production environments; • Provide support for applications in testing environments; • Implement and manage monitoring tools to ensure visibility into system performance and proactively detect issues; • Lead incident response, conducting post-incident (postmortem) analyses to identify root causes and prevent recurrence; • Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing human error; • Analyze system capacity and plan scalability to meet demand, ensuring services remain available and responsive; • Collaborate with development teams to implement changes safely and efficiently, minimizing impact on the staging environment; • Work closely with security teams to ensure security practices are integrated into the testing lifecycle; • Create and maintain technical documentation and operational runbooks, and train teams on best practices and tools; • Work together with QA analysts to continuously improve system reliability and efficiency.

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. Site Reliability Engineer to join our team! About the Role: We are seeking a Senior Site Reliability Engineer (SRE) to help ensure the stability, scalability, and reliability of our services and infrastructure. This role focuses on building automation, maintaining observability, and supporting incident response to keep customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort. What You'll Do: - Service Reliability & Operations - Own and drive the availability, durability, and performance of critical services across all production environments. - Lead and champion complex projects from problem discovery through complete, cross-functional resolution, demonstrating high-level technical ownership. - Define, establish, and enforce service health standards, including working with engineering leadership to implement SLIs, SLOs, and error budget policies for multiple services. - Lead critical incident response and post-incident reviews, translating findings into strategic, long-term service improvements and architectural changes. - Mentor others and act as a subject matter expert in following and evolving established ITIL/OSS processes (incident, change, problem, and capacity management). Automation & Tooling - Design and architect scalable automation solutions to eliminate toil and improve the efficiency of operational tasks across the entire platform. - Drive the strategic direction of monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint, ELK), and integrate them for comprehensive observability. - Build, maintain, and secure advanced CI/CD pipelines, configuration management, and complex infrastructure as code solutions (Terraform, Ansible, Jenkins). - Write production-grade code (Bash, Python, Go, etc.) to develop new reliability tools and enhance existing systems. Collaboration - Act as a principal partner to engineering, product, and operations teams, consulting on resilient system design, architecture, and operation. - Lead and formalize the Production Readiness Review (PRR) process, ensuring robust operational handoff for all new services and features. - Lead capacity planning and disaster recovery strategy across critical infrastructure components. - Manage the relationship with vendors and service providers to troubleshoot systemic issues and ensure strict adherence to SLA performance. - Drive the creation of high-quality documentation, proactively share advanced learnings, and cultivate a reliability-first engineering culture across teams. Continuous Improvement - Own the creation, maintenance, and dissemination of operational playbooks, runbooks, and detailed system documentation. - Proactively identify systemic, recurring issues and architect and drive the implementation of long-term improvements and strategic design action plans. - Be a leading voice in promoting and embedding reliability-focused practices within development and operations teams. Qualifications: - Education & Experience - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - 8+ years of progressive experience in site reliability, systems engineering, or operations. - Extensive experience designing, scaling, and operating large-scale, production-grade distributed systems. Technical Skills - Expert-level Linux systems administration and advanced troubleshooting skills. - Lead security-minded operations, focusing on system-wide patching, hardening, and proactive vulnerability identification. - Deep mastery of service reliability concepts, including advanced monitoring, complex alerting strategy, leading incident response, and in-depth root cause analysis. - Advanced proficiency in at least one modern scripting/programming language (Python or Go strongly preferred). - Expert knowledge of incident response methodologies and operational best practices. - Proven experience designing and operating container orchestration (Kubernetes, Docker) and microservices concepts required. - Expert experience with Hashicorp products (Nomad, Vault, Terraform) in a production environment. Preferred Attributes - Significant experience in a SaaS, service provider, or hyper-scale distributed systems environment. - Deep familiarity with ITIL/OSS practices and experience defining/enforcing SLO/SLA’s. - Exceptional problem-solving skills and a strong drive to learn and apply new, complex technologies. - Advanced experience with cloud platforms (AWS, GCP, or Azure) in a production setting. Backblaze Perks: - Healthcare for family, including dental and vision - Competitive compensation and 401K - RSU grants for full-time employees - ESPP program - Flexible vacation policy - Maternity & paternity leave - MacBook Pro to use for work, plus a generous stipend to personalize your workstation - Childcare bonus (human children only) - Fertility treatment and support - Learning & development program - Commuter benefits - Culture that supports a healthy work-life balance To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The expected salary range for this role is $150,000 - $200,000. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

• Helps lead projects that are focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and continuous delivery (CI/CD) tools, processes, and designs. • Develops complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents. • Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. • Support multiple applications and schedule batch jobs for a large number of transactions weekly • Leads more complex projects focused on building and maintaining observability/monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility.

• Design, implement, and maintain highly scalable, fault-tolerant systems that leverage cluster orchestration and containerization technologies • Work alongside Software Engineering and QA teams to refine and implement deployment processes that support microservices-based architectures • Build and oversee CI/CD pipelines that accommodate container-based application deployment and rollback capabilities • Ensure systems are consistently available, performing automated health checks and coordinating zero-downtime deployments • Participate in an on-call rotation to rapidly diagnose and resolve critical system outages • Collaborate with information security teams to guarantee that industry best practices and compliance requirements are met