• Participate in the monitoring, maintenance, and evolution of the system infrastructure supporting the TuoTempo web application. • Design, create, and support system distribution; test and monitor application code. • Support our internal development teams in the effective use of our organizational systems. • Propose and implement new solutions based on innovative technologies. • Planning and assignment of team activities. • Providing technical support to resolve complex issues. • Mentoring and professional development of team members. • Management of performance evaluations. • Availability for paid on-call shifts (1 or 2 weeks per month).

• Designing, implementing, and maintaining automation and shared tooling within Cloud Operations • Leading event, incident, case, and problem management, as well as service-request fulfilment • Ensuring security, latency, performance, efficiency, monitoring, emergency response, and capacity planning of IFS Cloud services • Demonstrating a strong commitment to service and process quality • Taking proactive action to prevent issues and resolving them quickly when they do occur • Contributing to knowledge management (KBAs, SOPs) and utilizing IFS support tools effectively • Actively participating in training and mentoring, both receiving and occasionally providing guidance

• Collaborating with engineering and development teams to evaluate and identify optimal solutions • Modifying and improving existing systems • Developing and maintaining solutions in accordance with best practices • Identifying, analyzing, and resolving infrastructure and application vulnerabilities • Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible • Regularly reviewing existing systems and making recommendations for improvements • Performing software application installation, patching, and upgrades • Troubleshooting and resolving issues with the existing systems • Ownership of the custom build/deployment module #LI-DNI

• Develop, maintain and evolve CI/CD pipelines, ensuring continuous, stable and secure deliveries • Automate infrastructure and application deployment processes, reducing toil and increasing reliability • Continuously monitor and optimize the performance, availability and security of production environments • Administer and support AWS cloud environments, ensuring resilience and scalability • Serve as a technical reference for the development team, promoting best practices for continuous delivery • Ensure end-to-end observability with robust practices for metrics, logs, tracing, versioning and rollback • Manage and ensure availability and performance of MongoDB and PostgreSQL databases • Act as a FinOps mentor and point of reference, fostering a culture of cloud cost efficiency and governance • Lead the response to critical incidents — rapidly diagnose issues, coordinate resolution and ensure clear communication during crises • Conduct blameless post-mortems, turning incidents into lessons and concrete improvements