Role Description - Serve as primary point of contact for production support, triage, and incident resolution across client systems. - Perform root cause analysis, bug fixing, and ensure long-term stability of applications. - Work across multiple technologies including .NET, Ruby on Rails, and cloud-native systems. - Establish and improve monitoring, alerting, and incident response practices. - Collaborate with client teams and internal engineers to optimize systems and workflows. - Participate in scheduled maintenance windows and operational support rotations. - Maintain system documentation and ensure effective knowledge transfer. - Continuously learn and adapt to new tools, platforms, and client environments. Qualifications - 8+ years of experience in Data Engineering, Data Science, DBA, or ML roles. - 2+ years supporting production environments. - Strong troubleshooting across application, infrastructure, and networking layers. - Experience with AWS data engineering tools (ETL, Lambda, ML-related services). - Strong scripting/automation skills (Python, Bash, PowerShell). - Excellent communication skills for client-facing consulting environments. Requirements - Experience in managed services or consulting environments with multiple clients. - Experience modernizing legacy systems for scalability, reliability, or cost optimization. Benefits - Great Place To Work certification. - A company with more than 15 years of experience. - Work with world-class clients and long-term projects. - English scholarships for an external institute. - English classes with company teachers. - State-of-the-art tools and resources. - Certifications for your professional growth. - Recreation and leisure activities. - Compliance with the regulations and labor rights of your region.

• You will be a key contributor to the evolution of solutions for hospitals and clinics. • Help transform the care journey into something faster, safer and smarter. • Develop, configure and customize modules in Tasy EMR. • Gather requirements from business areas and translate them into technical solutions. • Build integrations (interfaces) between Tasy and other systems. • Perform testing, acceptance/homologation and post-implementation support. • Document solutions, workflows and best practices. • Support key users with training and inquiries. • Propose continuous improvements to processes and systems.

• Support Revenue Accounting systems and processes, including monthly pre-close and close activities • Assist with revenue report reconciliations, tie-outs, and audit support • Participate in revenue engine upgrades, patches, and bug fixes • Support UAT, regression testing, and use-case validation for system enhancements • Troubleshoot application and process issues in collaboration with business and IT teams • Design, document, and test business requirements (BRDs), enhancements, and customizations • Support testing of Snowflake-based data models and pipelines for revenue analytics and reporting • Contribute to initiatives such as BI reporting, RPA, disclosures, SSP analysis, and revenue analytics • Learn and apply best practices for data accuracy, controls, performance optimization, and security • Work closely with Revenue Accounting, Finance, IT, and Data teams to translate business requirements into technical solutions • Participate in enterprise Digital Transformation projects, gaining exposure to full product lifecycle from Quote to Revenue • Contribute to documentation, SOX controls and operations.

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, analysis, design review, testing, implementation, and validation. The candidate should be a self-starter and can work independently with little to no supervision. The Main Responsibilities •The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security. •Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction. •Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud and Amazon Web Services. •Deploy, configure, and administer systems in Google Cloud and Amazon Web Services. •Support and troubleshoot Kubernetes clusters and containers. •Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production. •Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment. •Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements. •Experienced with automation tools such as Ansible, Puppet, or Chef •Gather and analyze metrics and customer feedback to formulate system requirements. •Evaluates and recommends future technologies and methodologies that will enhance future capabilities. •Develop and execute test plans and procedures based upon system security and functional requirements. •Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems. •Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting. •Operational knowledge of system products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud, and Amazon Web Services. •Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery. •Maintain existing applications by fixing, upgrading, and adding functionality as needed. •Quickly develop new applications as the need arises. These applications should follow appropriate best practices. •Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving. •Keep existing applications current with the version of the programming language and releases. •Perform application testing to ensure that new features work or that fixes have not caused any regressions. •Mentor teammates by helping them learn new technologies where needed. •Provide rapid operational support, troubleshooting, and resolution to production equipment. What We Look For in a Candidate •5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting. •3+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes. •3+ years with Google Cloud Platform or Amazon Web Services •5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting. •5+ years with automation in Ansible, Puppet, or Chef. •Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions •Available 24/7 for Network Outages and Maintenance window work. •Ability to work with coworkers and customers to troubleshoot technical problems •Ability to travel Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure #LI-Remote Requisition #: 341686 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.