• Identify, onboard, and grow partnerships with affiliates, trading academies, and influencers • Manage and scale existing partner relationships • Negotiate commercial terms, commissions, and contracts • Monitor partner performance and regional KPIs, optimizing results in collaboration with Marketing and other teams • Ensure compliance, prevent fraud, and maintain high partner quality • Represent TTP at industry events, expos, and conferences • Provide market insights and competitor intelligence

• Identify and prospect high-value opportunities, mapping decision-makers and influencers in the B2B landscape • Act as a strategic advisor, translating complex technical needs into business solutions • Manage all stages of the sales funnel • Cultivate and expand relationships within strategic accounts • Stay up to date on IT trends and the ManageEngine solutions ecosystem

• Prospecção e qualificação de novos clientes para a carteira Zoho. • Relacionamento ativo com os clientes no pós evento, a fim de gerar novos negócios. • Atuar como ponto focal entre cliente e time técnico/comercial, entendendo as necessidades e propondo soluções dentro do ecossistema Zoho. • Identificar oportunidades de upsell e cross-sell com foco na expansão da conta. • Participar de reuniões de alinhamento, demonstrações e treinamentos com os clientes. • Trabalhar em conjunto com o time de implantação, pré-vendas e suporte para garantir uma jornada de cliente eficiente. • Alimentar o CRM com informações estratégicas sobre o cliente.

• Proactive retention & renewal management • Own the renewal process for school accounts • Contact customers in advance of their contract end-dates to discuss renewal options and ensure retention • Design and manage automated email workflows to remind administrators about upcoming renewals • Monitor usage data to identify "at-risk" schools (low usage) and intervene before they churn • Onboarding & adoption • Engage with new school customers immediately after subscription to ensure they are set up correctly • Drive adoption by ensuring purchased licenses are actually assigned to teachers • Create resources or templates that help school administrators understand how to get the most out of the platform • Financial administration & friction removal • Act as the bridge between the School and our Finance team to ensure smooth payment processing • Investigate and resolve payment discrepancies, specifically matching bank payments to open invoices to prevent service interruption • Assist schools with vendor forms, tax documents, and invoice queries to remove administrative barriers to purchase • Specialised customer support • Handle a portion of the general support queue, specifically focusing on tickets related to school plans, license management, and billing • Serve as an escalation point for complex B2B queries from the wider support team