• Partner with customers and channel partners to understand business and technical requirements. • Architect and position cybersecurity solutions aligned to customer environments and security objectives. • Deliver technical presentations, product demonstrations, and Proof of Concept (POC) engagements. • Develop solution designs, technical documentation, and RFP responses supporting strategic opportunities. • Provide presales technical support, product updates, and enablement training to partners and customers. • Collaborate with account teams to manage technical pipelines and ensure successful deployments. • Contribute technical thought leadership through workshops, blogs, and regional events. • Provide field feedback to product and engineering teams to influence future product enhancements. • Maintain technical expertise through certifications and hands-on lab environments. • Support complex customer issues in collaboration with technical support teams when required.

Role Description Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers. We are now looking for Virtualization Backup Engineer (French speaker). The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues. What You’ll Do - Perform troubleshooting and analysis, including log file investigation - Act as a technical focal point in relationships to fellow IT Professionals - Take ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and VMware - Check if the issue is known or unknown, if it’s a defect or caused by misconfiguration, correcting it as a break/fix scenario and educating the customer by explaining how the process and interaction works - Document all customer interactions accurately and within SLA in our CRM tool Qualifications - Fluent French & English (reading/writing/speaking) - Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11 - Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS) - As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, Database engines (SQL/Oracle) - Ability to quickly learn, understand and explain technical information - Ability and desire to take ownership of client issues through resolution - Excellent time management skills - Ability to work in a fast-paced environment Benefits - 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares - Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support - Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform - Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement - Free access to Bookster library platform for borrowing your favorite books for free - Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

• You are the technical face of 7SG in every customer interaction that goes beyond qualification. • Understand the customer's AI deployment landscape, map their enterprise technology stack, and determine how to map to the 7SG Reference Architecture applies. • Support the AE with qualification accuracy and account timing. • Create content, speak at events, publish technical posts, and build relationships in the developer and AI infrastructure community. • Collaborate with the engineering team, with real customer scenarios as your classroom.

• Deliver engaging, tailored product demonstrations of Vector’s Operational Software, including Vector Scheduling and Vector Check It • Partner with Sales throughout the full sales cycle, leading discovery conversations, solution positioning, and technical validation • Translate customer operational challenges into compelling solution narratives and practical demonstration scenarios • Design and present solution approaches that support complex staffing models, scheduling workflows, and operational readiness planning • Map customer requirements to product capabilities and recommend effective configuration strategies and best practices • Serve as a trusted advisor during evaluations, providing expertise in workforce scheduling and operational readiness • Support technical validation efforts, including solution walkthroughs, proof-of-concept discussions, and technical Q&A • Collaborate cross-functionally with Product, Engineering, and Customer Success to share feedback and ensure smooth handoffs to implementation • Develop and maintain demo environments, playbooks, and enablement materials that reflect real-world use cases • Contribute to customer-facing initiatives such as webinars, trade shows, and other external engagements