• Deliver engaging, tailored product demonstrations of Vector’s Operational Software, including Vector Scheduling and Vector Check It • Partner with Sales throughout the full sales cycle, leading discovery conversations, solution positioning, and technical validation • Translate customer operational challenges into compelling solution narratives and practical demonstration scenarios • Design and present solution approaches that support complex staffing models, scheduling workflows, and operational readiness planning • Map customer requirements to product capabilities and recommend effective configuration strategies and best practices • Serve as a trusted advisor during evaluations, providing expertise in workforce scheduling and operational readiness • Support technical validation efforts, including solution walkthroughs, proof-of-concept discussions, and technical Q&A • Collaborate cross-functionally with Product, Engineering, and Customer Success to share feedback and ensure smooth handoffs to implementation • Develop and maintain demo environments, playbooks, and enablement materials that reflect real-world use cases • Contribute to customer-facing initiatives such as webinars, trade shows, and other external engagements

Role Description Fastly is looking for a passionate and exceptional Mandarin speaking Senior Customer Solutions Engineer to be the primary technical contact and trusted advisor for Fastly customers, building long term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. A Customer Solutions Engineer (Senior Cloud Engineer) will have broad technical expertise including: - Cloud, system, and Fastly architecture - Scripting/software development capabilities - Advanced understanding of networking protocols (HTTP, TCP) Additional responsibilities will include: - Working with the account management team to develop customer specific strategy - Building and maintaining technical relationships across multiple key stakeholders within an account - Handling customer escalations - Collaborating with many teams across Fastly - Leveraging technical expertise, close relationships, and communication skills to help drive customer initiatives and growth - Coordinating support assistance and escalations - Providing technical mentorship and advisement on deals within their vertical What You'll Do: - Act as the resident Fastly architect for your customer, representing and championing the customers' needs within Fastly - Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems - Post sales implementation of Fastly products, documenting key aspects of the customer’s configuration for troubleshooting and engagement - Identify key challenges across an account and develop alternatives and solutions - Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio - Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts - Take initiative in adopting organizational changes and sharing progress/impact with the team - Provide constructive feedback and coaching, mentoring new Cloud Engineers - Be an effective communicator, representing your accounts with all levels of management - Work hands-on with CS and Sales Leaders along with internal teams and customers on support requests - Assist in developing strategy for and participation in regularly scheduled customer meetings Qualifications - At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles - Success as a relationship builder and collaborator with amazing verbal and written communication skills - Strong technical background and customer orientation - Empathy and understanding of the customer - Technical experience with: - HTTP, TCP, TLS, DNS, and other common protocols - Scripting languages and web platforms, especially Varnish and VCL - *nix operating systems - Underlying internet technologies - Clear understanding of network & system management solutions - HTTP Live Streaming (HLS & DASH) workflows - History of demonstrable organizational and project management skills Requirements - This position will require you to be available during core business hours - Occasional requirement for a flexible schedule based on customer needs - This position is open to remote workers in the following preferred regions: - Pacific Timezone - Mountain Timezone - Central Timezone - Capable and willing to travel for customer meetings as necessary Benefits - Comprehensive benefits package including medical, dental, and vision insurance - Family planning and mental health support along with Employee Assistance Program - Insurance (Life, Disability, and Accident) - Flexible Vacation policy and up to 18 days of accrued paid sick leave - 401(k) (including company match) and an Employee Stock Purchase Program - 12 paid local holidays and 12 paid company wellness days for 2026

Your role at DynatraceWhat’s the role? As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing. About you: To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: - An excellent team player, with the ability to work across all disciplines. - Excellent communication and presentation skills, with the ability to communicate technical value into business value. - Previous 3 – 5 years of experience with observability or application performance management technologies and techniques. - Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. - Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed. - Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable. - Must be able to travel up to 30% of the time Responsibilities: - Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business. - Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. - As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. - Present Dynatrace’s vision to our customers C-suite executives. - Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. - Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. - Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs. - Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). - Position might be filled at a higher level based on candidate experience. What will help you succeedMinimum Requirements: - Bachelor’s degree in Computer Science or equivalent education or experience required. - 3 years of experience within the observability space. Preferred Requirements: - Experience with web technologies such as HTML, CSS, and JavaScript. - Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. - Advance knowledge of Operating Systems (OS) including Windows and Linux. - Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. - Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. - Experience with automation like Ansible, Puppet, Terraform, etc. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - The base salary range for this role is $128,000 - $160,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.

• Design and implement geospatial solutions to support visualization, analysis, and decision-making • Develop and maintain mapping services, spatial data pipelines, and operational dashboards • Integrate geospatial data into cloud-based applications and platforms • Build interactive maps and visualization tools for end users • Perform spatial analysis, remote sensing, and support geospatial AI/ML applications • Ensure data accuracy, performance, and scalability of geospatial solutions • Collaborate with data, analytics, and engineering teams to align geospatial capabilities with mission needs • Troubleshoot and optimize GIS applications and services