Role Description Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers. We are now looking for Virtualization Backup Engineer (French speaker). The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues. What You’ll Do - Perform troubleshooting and analysis, including log file investigation - Act as a technical focal point in relationships to fellow IT Professionals - Take ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and VMware - Check if the issue is known or unknown, if it’s a defect or caused by misconfiguration, correcting it as a break/fix scenario and educating the customer by explaining how the process and interaction works - Document all customer interactions accurately and within SLA in our CRM tool Qualifications - Fluent French & English (reading/writing/speaking) - Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11 - Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS) - As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, Database engines (SQL/Oracle) - Ability to quickly learn, understand and explain technical information - Ability and desire to take ownership of client issues through resolution - Excellent time management skills - Ability to work in a fast-paced environment Benefits - 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares - Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support - Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform - Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement - Free access to Bookster library platform for borrowing your favorite books for free - Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

• You are the technical face of 7SG in every customer interaction that goes beyond qualification. • Understand the customer's AI deployment landscape, map their enterprise technology stack, and determine how to map to the 7SG Reference Architecture applies. • Support the AE with qualification accuracy and account timing. • Create content, speak at events, publish technical posts, and build relationships in the developer and AI infrastructure community. • Collaborate with the engineering team, with real customer scenarios as your classroom.

• Deliver engaging, tailored product demonstrations of Vector’s Operational Software, including Vector Scheduling and Vector Check It • Partner with Sales throughout the full sales cycle, leading discovery conversations, solution positioning, and technical validation • Translate customer operational challenges into compelling solution narratives and practical demonstration scenarios • Design and present solution approaches that support complex staffing models, scheduling workflows, and operational readiness planning • Map customer requirements to product capabilities and recommend effective configuration strategies and best practices • Serve as a trusted advisor during evaluations, providing expertise in workforce scheduling and operational readiness • Support technical validation efforts, including solution walkthroughs, proof-of-concept discussions, and technical Q&A • Collaborate cross-functionally with Product, Engineering, and Customer Success to share feedback and ensure smooth handoffs to implementation • Develop and maintain demo environments, playbooks, and enablement materials that reflect real-world use cases • Contribute to customer-facing initiatives such as webinars, trade shows, and other external engagements

Role Description Fastly is looking for a passionate and exceptional Mandarin speaking Senior Customer Solutions Engineer to be the primary technical contact and trusted advisor for Fastly customers, building long term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. A Customer Solutions Engineer (Senior Cloud Engineer) will have broad technical expertise including: - Cloud, system, and Fastly architecture - Scripting/software development capabilities - Advanced understanding of networking protocols (HTTP, TCP) Additional responsibilities will include: - Working with the account management team to develop customer specific strategy - Building and maintaining technical relationships across multiple key stakeholders within an account - Handling customer escalations - Collaborating with many teams across Fastly - Leveraging technical expertise, close relationships, and communication skills to help drive customer initiatives and growth - Coordinating support assistance and escalations - Providing technical mentorship and advisement on deals within their vertical What You'll Do: - Act as the resident Fastly architect for your customer, representing and championing the customers' needs within Fastly - Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems - Post sales implementation of Fastly products, documenting key aspects of the customer’s configuration for troubleshooting and engagement - Identify key challenges across an account and develop alternatives and solutions - Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio - Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts - Take initiative in adopting organizational changes and sharing progress/impact with the team - Provide constructive feedback and coaching, mentoring new Cloud Engineers - Be an effective communicator, representing your accounts with all levels of management - Work hands-on with CS and Sales Leaders along with internal teams and customers on support requests - Assist in developing strategy for and participation in regularly scheduled customer meetings Qualifications - At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles - Success as a relationship builder and collaborator with amazing verbal and written communication skills - Strong technical background and customer orientation - Empathy and understanding of the customer - Technical experience with: - HTTP, TCP, TLS, DNS, and other common protocols - Scripting languages and web platforms, especially Varnish and VCL - *nix operating systems - Underlying internet technologies - Clear understanding of network & system management solutions - HTTP Live Streaming (HLS & DASH) workflows - History of demonstrable organizational and project management skills Requirements - This position will require you to be available during core business hours - Occasional requirement for a flexible schedule based on customer needs - This position is open to remote workers in the following preferred regions: - Pacific Timezone - Mountain Timezone - Central Timezone - Capable and willing to travel for customer meetings as necessary Benefits - Comprehensive benefits package including medical, dental, and vision insurance - Family planning and mental health support along with Employee Assistance Program - Insurance (Life, Disability, and Accident) - Flexible Vacation policy and up to 18 days of accrued paid sick leave - 401(k) (including company match) and an Employee Stock Purchase Program - 12 paid local holidays and 12 paid company wellness days for 2026