• Analyzes the customer’s demographic details in addition to forming marketing strategies accordingly. • Contributes to creating digital assets: email campaigns, client portals, and e-commerce platforms. • Builds web stores with functionality that supports the client’s needs. • Understands how each store types of invoices for the customers. • Keeps web stores updated with pricing, product maintenance, and graphics. • Checks the inventory and orders samples. • Coordinates the production of orders and ensures timely communication with suppliers about orders using an e-commerce platform. • Provides administrative and project support for a variety of e-commerce projects. • Ad hoc tasks aligned with those mentioned above .

• Analisar e otimizar plataformas de ecommerce para aumentar a conversão e melhorar a experiência do usuário. • Desenvolver e implementar estratégias de marketing digital, incluindo Mídias Pagas, SEO, email marketing e redes sociais. • Realizar auditorias de sites de ecommerce e fornecer recomendações detalhadas para melhorias. • Acompanhar e analisar métricas de performance de ecommerce e apresentar relatórios de resultados. • Colaborar com equipes internas e clientes para desenvolver planos de ação e garantir a implementação eficaz das estratégias recomendadas. • Aplicação de soluções de acordo com as tendências e melhores práticas do mercado de ecommerce. • Analisar campanhas de tráfego pago, como Google Ads e Facebook Ads, propondo estratégias de otimização para aumentar o retorno sobre o investimento (ROI). • Implementar estratégias de aquisição, retenção de clientes e fidelização de clientes.

• Oversee and manage customer orders via the website and phone, ensuring 100% accuracy. • Coordinate and schedule site deliveries with logistics and delivery partners. • Provide high-level customer support, including handling inquiries, sales calls, and product recommendations. • Manage and optimize the online product catalog, including listings, categories, and website appearance. • Identify opportunities to automate and streamline order processing and operational workflows. • Validate order details, invoices, and pricing, ensuring no errors. • Analyze order and delivery costs to identify inefficiencies and propose improvements. • Prepare quotations and sales-related documentation. • Build and maintain strong relationships with suppliers and customers. • Monitor key metrics and report on operational performance, highlighting areas for improvement. • Oversee AI-powered tools and agent prompts to ensure accurate, efficient automation across order management, product updates, and customer interactions

• Develop and maintain Java-based applications and microservices for e-commerce platforms, ensuring code quality and performance optimization • Design and implement RESTful APIs and integrate third-party payment gateways and external services • Write clean, well-documented code following established coding standards and participate in code reviews to maintain code excellence • Collaborate with product managers, UX designers, and other developers to understand requirements and translate them into technical solutions • Troubleshoot, debug, and resolve technical issues efficiently while maintaining detailed documentation of solutions • Implement and optimize database queries using SQL and NoSQL technologies to support e-commerce operations • Participate in the full software development lifecycle, including design, development, testing, and deployment using CI/CD pipelines • Stay current with industry trends and Java best practices, contributing to continuous improvement of development processes