• Partner with business leaders to guide/support business initiatives and align them against the HR strategy. • Act as a change agent for transforming agendas and ensuring manager preparedness for people matters. • Establish robust recruitment processes to ensure talent retention. • Facilitate employee training and development, including orientations. • Administer employee recognition programs, exit interviews, and data analysis for continuous improvement.

• Mentor & lead your team of General Managers in various locations • Oversee the development of the Mo' Bettahs brand daily • Be the contact for all business operations within your district • Ensure the growth and development of your teams within the district • Handle the day-to-day operations and execute strategic plans for same-store sales growth

• Performance Fanatic: You don’t sit around and wait for things to happen. You strategize, plan, and monitor a path to operational success based on the right data. • BPO Vendor Management: Manage the operational success of multiple programs across multiple products through building and maintaining effective relationships with operational BPO site leadership • Performance Analysis & Reporting: Monitor and analyze contact center data (KPIs, metrics) to identify trends and areas for improvement. • Process Optimization: Identify gaps, develop and implement sustainable and scalable solutions to enhance operational efficiency, workflows, and customer satisfaction. • Quality Assurance & Compliance: Define what great looks like and collaborate with QA and Complaints teams to ensure adherence to quality standards and compliance requirements. • Technology Implementation: Utilize and drive enhancements through new tooling and AI solutions across our telephony, IVR and CRM system to improve agent efficiency and effectiveness • Leadership & Coaching: Motivate staff, provide coaching, and influence positive outcomes to cultivate a high-performing culture. • Escalation Management: Resolve complex customer issues during moments of truth. • Cardholder Experience Optimization: Foster strong relationships with key Program stakeholders to collaborate on enhancing cardholder experience through sharing expertise, CSAT/QA results and data drive operational efficiencies • Change Management: Central role to new program launches and existing program refreshes • Marqeta Culture Carrier: Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities

• Oversee practice operations for a group of 6-10 Aspen Dental branded practices • Play a critical role spearheading growth and process improvement initiatives • Own full profit and loss responsibility • Develop close working partnerships with the entire practice staff • Travel to nearby offices to support practice operations • Provide training and development support to ensure all practice staff demonstrate knowledge of the business model, operating procedures, and protocols • In partnership with the talent acquisition team and the office manager, evaluate and communicate staffing needs to enable effective hiring and onboarding experiences for new team members • Support daily office operations within the region as necessary