• Set the strategy for technology growth and partner with development teams on new solutions for determining best technology, including AI/RPA and automation • Preserve and enhance top line revenue associated with our Insurance line of business (LOB) for all locations within Meduit • Maximize client performance and profitability of the respective service line, that is derived from the associated top line revenue • Ensure the highest standards of customer service, process innovation, technology maximization and operational effectiveness are being achieved so that superior service is delivered to the client while also executing on the utmost of operational effectiveness and efficiency • Serve as the national leader and subject matter expert for the Insurance LOB across multiple Meduit sites and work to promote a combined insurance organization • Provide input on pricing new business and financial modeling for complexity and liquidation with understanding the profitability of LOB. Participate in problem solving for clients who are not meeting their profitability targets • Oversee and improve the end-to-end operating model for new client intake, configuration and ongoing service protocols to ensure that we deliver service at or above the levels we committed to

• Lead quality assurance and training programs supporting healthcare operations. • Develop and maintain standardized onboarding and certification programs for claims and/or contact center teams. • Conduct QA audits, side‑by‑side coaching, and training sessions to improve operational performance. • Support underperforming teams through targeted training and QA interventions. • Establish and maintain QA scorecards and ensure consistent scoring standards. • Participate in internal and client-facing calibration sessions to align quality expectations. • Analyze QA trends and identify root causes for errors, performance gaps, and training needs. • Partner with Operations leaders to implement improvement initiatives. • Track and report QA performance, training completion, and certification results. • Ensure training and QA processes comply with HIPAA and client-specific requirements.

• Support daily operations of the store, motel, and POL services • Deliver excellent customer service and maintain positive community relationships • Assist with staff scheduling, recruitment, and training activities • Contribute to a safe, clean, and well-organized workplace • Handle monetary transactions responsibly and accurately • Support inventory management, pricing, and ordering • Gain experience preparing reports and providing information to the finance team • Participate in community engagement activities that promote TIC operations

• Own the day-to-day operational support for partner, channel, and reseller motions (deal registration, approvals, pricing, workflows, agreements, exception handling) • Partner with leadership to operationalize partner programs and tiers (benefits, discounts, incentives, requirements) and ensure they are reflected accurately in systems and processes • Maintain and execute reseller agreements, including standard and non-standard terms impacting bookings, margins, and commissions • Create and maintain internal and external documentation and training on partner processes (deal reg, marketplace flows, fees, approvals) ensuring clarity for internal teams and partners • Support joint solution and co-selling motions between direct sales and partners, ensuring clear rules of engagement and attribution • Serve as a key business owner for partner-related data, processes, and systems (Salesforce, CPQ, partner portals, co-selling tools, marketplace integrations) • Support the operational workflows for marketplace transactions (AWS, Azure, GCP), including offer creation, credit/ license allocation, and system support. Ensure correct product mapping, pricing, discounts, and fees are reflected in marketplace offers and internal systems. • Build and maintain dashboards and reporting for partner performance (pipeline, bookings, ACV, margins, marketplace volume). Partner with Finance and Accounting to ensure accurate recognition of reseller business. • Analyze partner and channel performance to identify gaps, opportunities, and process improvements that increase productivity and profitability. • Ensure that partner fees, discounts, rebates, and incentives (MDF, SPIFFs, referral fees, marketplace fees, etc.) are correctly set up, tracked, and reconciled • Define and maintain data standards for partner accounts, contacts, registrations, and opportunities to ensure clean reporting