• Develops and runs financial reports that are required routinely on a daily, weekly, and monthly basis • Provide ad-hoc financial analysis and proforma support to assigned hospital executive and department leadership for Acute and Critical Access Hospitals • Prepare month end statistics for assigned Acute and Critical Access Hospitals for upload to GL System and answer any resulting questions from Leadership or Management • Prepare financial data reports and statistical reports for the forecasting process for assigned Acute and Critical Access Hospitals provide scenario analysis based on set of assumptions • Prepare statistical and gross revenue reports for the budgeting process for assigned Critical Access Hospitals, and provide financial analysis as needed to make budgetary decisions • Assists Hospital Leadership with evaluation of small capital or FTE investments by running base financials and creating projections on future state based on a set of assumptions • Serves as the expert on the stats and financials of assigned Acute and Critical Access Hospitals to provide optimal support to management in evaluating and making decisions • Provide quarterly signature line financial reporting and analysis for assigned signature line • Troubleshoot information systems issues within decision support platform to ensure the integrity of data at all times • Investigate systems utilized by the Financial Decision Support team, such as Strata, Epic Slicer Dicer, and Tableau to find relationships between data, and assist with continuous data optimization, and make recommendations accordingly • Understanding of healthcare industry knowledge, internal systems utilized, and staying abreast of all current information • Participates in meeting the objectives of the work unit and goals of the department • Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas, and problem-solving with co-workers • Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees, task forces, cross functional groups, projects and discussions with hospital management and staff

• Provide financial and statistical analyses to support organizational leaders across the WVU Medicine System • Compile financial and statistical data and create financial reports using techniques from various sources and systems • Develops and runs financial reports that are required routinely on a daily, weekly, and monthly basis • Provide ad-hoc financial analysis and proforma support to assigned hospital executive and department leadership for Acute and Critical Access Hospitals • Prepare month end statistics for assigned Acute and Critical Access Hospitals for upload to GL System and answer any resulting questions from Leadership or Management • Prepare financial data reports and statistical reports for the forecasting process for assigned Acute and Critical Access Hospitals • Prepare statistical and gross revenue reports for the budgeting process for assigned Critical Access Hospitals • Assists Hospital Leadership with evaluation of small capital or FTE investments by running base financials and creating projections on future state • Serves as the expert on the stats and financials of assigned Acute and Critical Access Hospitals to provide optimal support to management • Provide quarterly signature line financial reporting and analysis for assigned signature line • Troubleshoot information systems issues within decision support platform to ensure the integrity of data • Investigate systems utilized by the Financial Decision Support team

• Act as the right-hand to the Team Lead, Technical Support • Maintain individual and team performance • Manage the team schedule in real time • Oversee performance and coordinate Majorel's requirements • Ensure effective information flow • Welcome and support onboarding and upskilling of new hires • Lead, coach, motivate, and engage the team • Serve as the first escalation point to support ICs on sensitive cases

• Provides support to end users for computer, application, system, device, access and hardware issues • Utilizes technical experience and customer service skill to assist end users to resolve incidents and fulfil requests remotely and escalate as needed • Involvement in project planning; installing, configuring, upgrading, and troubleshooting of computer-related hardware and software components • Responding to and resolving customer requests; team leadership to ensure customer support expectations are addressed in accordance with policy • Identifies, researches, and resolves technical problems of moderate complexity • Responds to telephone, email and online requests for technical support • Documents, tracks, and monitors the problem using applicable systems and tools • Performs root cause analysis, develops checklists for typical problems and recommends procedures and controls for problem prevention