• Design how communication actually happens. • Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution. • Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations. • Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more. • Create clear, scalable interaction patterns that prioritize speed, predictability, and low cognitive load. • Translate complex communication workflows into simple, intuitive user experiences. • Develop UX artifacts including flows, wireframes, interaction specs, and system behaviors. • Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production. • Work with Product to align UX decisions with real-world usage, customer needs, and business outcomes. • Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios. • Contribute to usability testing and iterate based on real user behavior. • Help drive consistency and usability across Sangoma’s broader device ecosystem.

• Own end-to-end product design (web + mobile) • Define and evolve UX and visual direction • Collaborate closely with PMs, engineers, and marketing • Turn ideas into testable solutions for product and marketing • Help build a scalable design system

• Assess impacts on user journeys; • Lead user experience design activities, including research, prototyping, and usability testing; • Create and evolve interface prototypes consistent with the design system and user flows; • Map user journeys and identify opportunities to improve service experiences; • Apply principles of information architecture, usability, and user-centered design; • Collaborate with business, technology, and architecture teams to define digital solutions; • Contribute to the evolution and consistent application of the organization's design system; • Support the prioritization and continuous development of user experience initiatives; • Align and validate solution proposals with stakeholders; • Estimate the effort required for user experience-related activities; • Ensure the continuous improvement of UX frameworks and processes; • Analyze the impact of technological changes on the user experience and propose improvements.

• Collaborate with UX researchers to design interviews and usability tests • Analyze and create user journeys • Develop information architecture, user flows, and interaction concepts • Design UI for websites and apps • Develop and maintain complex design systems and style guides • Work closely with product owners and developers to ensure the technical feasibility of designs • Iteratively optimize designs based on user feedback and data • Ensure consistency and accessibility in design • Systematize and optimize design processes and workflows