• Deploy Deepgram’s voice AI platform into complex restaurant environments • Embed with customer engineering teams as a trusted technical peer • Own the end-to-end technical implementation of Deepgram’s voice AI platform • Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements • Monitor, troubleshoot, and resolve technical issues in live deployments • Codify patterns into tools, playbooks, reference architectures for broader team use • Translate real-world deployment challenges into actionable requirements for product and engineering teams

• Leads assessments of warehouse and supply chain processes, focusing on SAP WM/EWM environments to identify improvement opportunities. • Develops process maps, identifies bottlenecks, and recommends actionable strategies to enhance operational performance. • Designs, updates, and implements clear, practical, and error-proof SOPs aligned with industry standards and SAP best practices. • Facilitates client workshops, gathers requirements, and helps clients prioritize operational changes. • Partners with supply chain leaders and stakeholders to ensure seamless integration of new processes and technologies. • Guides Junior Operations Consultants in developing training materials and supporting SOP implementation. • Monitors performance metrics, conducts audits, and drives continuous improvement initiatives. • Stays current on industry trends, SAP WM/EWM capabilities, and emerging best practices. • Manages, coaches, and evaluates Junior Operations Consultants; participates in hiring and talent development. • Travels up to 50% to client sites to evaluate operations and support implementation activities. • Promotes a high-performance, collaborative culture and adheres to all quality and information security standards.

• Work directly with our go-to-market teams to showcase the value of Deel’s HR platform and capabilities to deliver technical wins. • Consult with prospective customers to assess their current processes and tooling, identify gaps/opportunities, and propose optimized future-state solutions. • Act as the technical voice during sales cycles — owning solution discovery, RFP responses, platform demonstrations, and integration/architecture workshops. • Translate customer requirements into solution designs and implementation recommendations, aligning stakeholders on scope, approach, and success criteria. • Partner with Product, Engineering, and Operations to advocate for prospect needs, unblock technical questions, accelerate deal velocity, and refine value messaging. • Constructive disruption — challenge the status quo, always looking for opportunities to scale, improve, and refine processes, assets, and how we communicate value. • Develop and maintain technical enablement assets (demo narratives, discovery frameworks, reference architectures, FAQs, and competitive positioning). • Support Partnership and Marketing-led initiatives (webinars, events, content, and joint solution workshops), as needed. • Stay up-to-date on relevant technology trends, integration patterns, security/compliance expectations, and best practices to maintain strong solution credibility.

• Lead as the technical authority for Deel's Field Services segment, driving enterprise pre-sales across staffing, RPO, and project-based organisations with credibility and industry expertise • Own the end-to-end technical sales cycle: leading discovery, shaping solutions, responding to RFPs, delivering tailored demos, and running architecture workshops • Translate complex, multi-jurisdictional requirements into clear, scalable, and compliant solution designs with defined implementation roadmaps and success metrics • Advise customers on structuring compliant workforce models, including secondments, shadow payroll, and offshore/rotational employment frameworks • Partner with Product, Engineering, and Operations to resolve technical challenges, advocate for customer needs, and accelerate deal progression • Build, refine, and scale a field service-specific pre-sales asset library, including demo narratives, compliance frameworks, workforce models, and objection-handling playbooks • Maintain deep expertise in global employment regulations, immigration shifts, and offshore workforce trends to ensure real-world relevance in every customer conversation