• Utilizes the Microsoft 365 suite of tools including Power Automate, Power Apps, Power BI, Lists, and Forms to maintain existing solutions, perform troubleshooting to alleviate any technical impacts, and develop modernization UI/UX, reporting, and internal team process solutions. • Develops and implements Microsoft APIs, or equivalent APIs with SharePoint. • Identifies appropriate issues to escalate to Microsoft in the form of cases and collaborates with Microsoft to implement case solutions.

• Participates in LeadSync, supporting the definition of strategies whenever necessary; • Leads QA participation in Scrum rituals: • Supporting the PO in the preparation of requirements and acceptance criteria for user stories, as needed; • Estimating effort for planning and test execution; • Critically analyzing the writing of stories and tasks, as well as the acceptance criteria; • Presenting, when necessary, the activities performed and/or completed during the sprint. • Conducts meetings with project stakeholders to define test strategies; • Exerts strong influence to ensure consistent adherence to QA processes and standards, guaranteeing the quality of deliverables; • Manages time efficiently; • Participates in technical interviews for hiring new QAs, when necessary; • Supports the onboarding process of new team members (QAs, developers and POs) into the project/product; • Plans and performs manual testing for complex stories and tasks, considering requirements, acceptance criteria and deadlines; • Responsible for defining frameworks and supporting tools for test automation; • Responsible for maintaining, improving and developing automation scripts aligned with their experience, seeking support from more experienced developers when necessary; • Clearly and thoroughly reports any defects or bugs identified during testing; • One of the people responsible for defect and bug lifecycle management, from identification to resolution, ensuring effective communication with developers and POs; • Creates and maintains documentation related to the tests performed, results obtained and test procedures; • Evaluates and recommends testing, automation and test management tools that improve the efficiency and effectiveness of QA processes; • Responsible for creating and maintaining the project's test repository in Zephyr Scale; • Responsible for acquiring an in-depth understanding of the product or project and sharing that knowledge with less experienced team members; • Raises questions, offers suggestions and proposes continuous improvements for the product and processes; • Handles conflicts within the project and QA team, collaborating with other stakeholders to ensure a collaborative working environment; • Collaborates in creating and monitoring QA metrics and in evaluating the quality of deliverables; • Assists junior and mid-level QAs in prioritizing and carrying out activities.

• Join our exclusive Talent Community for future engineering squads • Solve complex logistics problems using modern technological stacks • Work collaboratively in a team to drive meaningful change • Engage and innovate in the field of freight transportation

Overview Summary Responsible for designing, developing, and optimizing solutions within Gift of Hope’s Infor ERP (Enterprise Resource Planning) environment. Lead the implementation of new and enhanced features and in resolving support tickets related to Gift of Hope’s ERP applications. Manage the requests from various business departments and leverage the resources from external consultants when necessary to address the business requests. Starting compensation range for this position: $104,600 - $118,000 annually Our Benefits In addition to competitive salaries, we offer a comprehensive benefits package: - Medical, dental, vision, disability and life insurance options for full-time employees - Generous Paid Time Off (PTO) plan - 403(b) retirement plan with company match - Tuition Reimbursement up to the IRS-allowed maximum - Personalized learning and educational development opportunities - Monthly cell phone and internet stipends - Paid Parental Leave - Annual Employer-funded Lifestyle Spending Accounts to support wellness needs - Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC) Responsibilities Essential Functions The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. - Advance Gift of Hope's mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position. - Coordinate application enhancements to all Infor CloudSuite modules, including Financials and Supply Management (FSM), Human Resource Talent (HRT), Workforce Management (WFM) and Infor OS. - Troubleshoot and resolve technical and access issues, ensuring minimal disruption to business operations. - Monitor system performance, security, and data integrity within the ERP environment. - Collaborate with business units to analyze and translate requirements into functional and technical specifications and configured solutions. - Design and implement integrations between Infor CloudSuite and other Gift of Hope systems leveraging APIs, ION workflows, SQL Server integration and/or Infor’s Data Lake. - Import existing data into Infor CloudSuite. - Coordinate evaluation and testing of Infor CloudSuite feature releases across business units. - Manage ERP system security, including user roles, permissions, and access controls, ensuring compliance with organizational policies. - Lead the implementation of CloudSuite updates and release migrations, ensuring compatibility with custom developed components. - Coordinate and oversee the work of external managed service resources and other vendor resources, ensuring tasks are aligned with business priorities and completed to standards. - Develop and update instruction manuals for procedures related to maintaining the Infor environment and using the core functionality. - Provide technical support and training to end-users as needed. - Monitor and maintain source code and other component versioning for accuracy and recoverability. - Perform other duties as assigned. Qualifications Education and Training Required The following identifies the minimum education and training required to perform the essential functions of the job. - Bachelor’s degree in computer science or related field, or equivalent work experience and demonstrated technical competence. - ITIL Foundation certification or equivalent experience. Experience and Skills Required The following indicates the minimum skills and experience required to perform the essential functions of the job. - 8+ years of hands-on experience developing and supporting Infor or Lawson ERP solutions, preferably CloudSuite Healthcare Multi-tenant. - Experience with Infor-specific tools, including LPL (Logical Process Language), Groovy scripting, and IPA (Infor Process Automation) for automation and customization. - Experience with using XML and APIs. - Knowledge of SQL Server and SQL scripting. - Familiarity with (SSO) Single Sign-on and OAuth integration between cloud applications. - Ability to follow standard configuration management related policies and procedures. - Familiarity with cloud-based ERP deployment, performance tuning and security practices. - Experience managing third-party consultants or managed service teams in a technical capacity. - Experience with Infor Birst or other BI/reporting tools is desirable. Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - None Work Environment The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job. - Normal office environment - Remote office environment, as allowed - Ability to work outside business hours on nights and weekends as needed Gift of Hope Organ & Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law. All employment decisions are made based on an individual’s job-related qualifications and abilities.