• Develop and own a learning agenda for new content categories, including writing experimentation frameworks, metrics, and observational analyses • Partner with the NCX Merchandising team to plan and measure activations for new content categories • Work with other Performance teams to support efforts to standardize distribution performance reporting • Serve as a subject matter expert and a primary point of contact for promotional data

• Performs on-site engagements consisting of field examinations of prospect and existing asset-based borrower's collateral records and financial reports. • Analyzes and validates information through detail testing as defined by the field examination program. • Evaluates accounting system controls and data integrity. • Documents findings/results of engagements and provides feedback to staff. • Manages the deliverable to the client from start to finish. • Contributes to and promotes a positive environment to improve team effectiveness. • Maintains a current professional development plan reflecting a commitment to self-development.

• Support a vast portfolio of City of Hope therapeutic investigator-initiated studies that require data capture in a robust database. • Work directly with study teams (Principal Investigators, Statisticians, Study Coordinators, etc) to understand specific workflows and requirements and build electronic Case Report Forms (eCRFs). • Design, develop, validate, and maintain applications used to capture eCRF data within Forte EDC. • Provide programming of validation checks and custom functions on eCRFs to improve data quality. • Develop specifications for standard edit checks, data listings and reports as needed. • Work closely with research software developers / programmers to ensure that validations within Forte EDC meet study team needs. • Create documentation related to requirements, user testing, findings, etc. • Provide end user support; communicate with participating sites on data related tasks. • Maintain familiarity with Bug / Issue Tracking tools to keep apprised of issues related to EDC software. • Maintain familiarity with EDC-related industry Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), and International Conference on Harmonization (ICH) guidelines. • Provide guidance and training to other analysts and assist other department staff members as necessary. • Maintain effective communication with study teams related to protocol status and amendments that affect eCRFs. • Perform impact analysis and risk assessment on all proposed application changes. • Troubleshoot system errors. • Maintain documentation of all programs and applications. • Support research, evaluation and development of departmental initiatives and new technologies/innovations to improve processes.

• First point of contact during the incident resolution process • Work with engineers and vendors to solve incidents • Gathering information through client conversations and logging on support tools • Prepare user procedures, training manuals, and FAQ materials • Work at L1 level handling day-to-day issues and compliance • Support end-users on O365, Teams, Zoom, and other services • Follow RCA methodology and document workflows