Key Responsibilities: - Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible - Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data - Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy - Manage high volume of tasks in a timely and efficient manner - Identify client needs, research issues and provide solutions and/or alternatives - Build sustainable relationships and engage clients by providing best-in-class service - Meet and/or exceed established key performance criteria - Provide excellent client service and advocacy - Work across the organization as needed to resolve client requests - Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions - Dispatch available vehicles to clients across all regions on an inbound basis - Effectively communicate to the client how to use any of our client facing tools - Perform other duties as deemed necessary by management Qualifications - High School Diploma or GED required; College degree preferred (or equivalent experience) - Minimum of 4 years of customer service experience or the equivalent - Auction and/or logistics/transportation knowledge a strong plus - Excellent oral and written communications skills, particularly in a phone or email context - Attention to detail and follow-through - Demonstrated ability to adapt in a changing environment, - Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment - Demonstrated experience being a customer-focused, service-oriented professional USD 22.02 - 33.08 per hour Compensation: Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner. PRINCIPAL RESPONSIBILITIES: - Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect. - Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries. - Inputs standard customer requests into Company systems. - Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues. - Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. - Enters service and route data into computer for billing and route scheduling purposes. - Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement. - Performs other job-related duties as assigned or apparent. QUALIFICATIONS: - An Associate’s or Bachelor’s degree. - Knowledge of the waste management industry. - Experience using bilingual skills in a business environment. MINIMUM REQUIREMENTS: - High School diploma or G.E.D. - Minimum of 1 year of experience in a call center or other customer service related environment. - Experience working in a team environment. This position will be remote. Hours will be 9:30am-6pm CST until our next shift realignment (these occur twice per year). This role requires managing a high volume of phone interactions in a fast-paced environment while consistently delivering exceptional, world-class customer service. Applicants must demonstrate a positive attitude and a willingness to contribute to team success. Candidates must demonstrate strong multitasking abilities, with the capacity to efficiently manage multiple priorities and responsibilities in a fast-paced environment while maintaining a high level of accuracy and attention to detail. Pay range $19-19.50/hr. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers’ expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron’s 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere’s World’s Most Ethical Companies - Fortune World’s Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global

• Company-wide monitoring and execution of asset management processes and procedures • Work with IT management on building out and maintaining a sustainable ITAM capability • Manage IT assets throughout the lifecycle including tracking, purchasing, imaging, shipping, and receiving • Drive standardization of asset management best practices and collaborate with internal IT teams, vendors, and business stakeholders • Participate in policy creation and development

• Provide administrative and operational support to the Sales Leadership team and broader sales organization. • Assist with coordinating sales initiatives, internal communications, and cross functional collaboration. • Help maintain organization and efficiency across multiple sales projects and priorities. • Prepare and maintain sales reports, dashboards, and presentations for leadership meetings. • Compile and analyze sales data to support forecasting, performance tracking, and strategic planning. • Maintain accurate sales records and documentation within CRM and internal systems. • Assist leadership with preparing reporting materials for business reviews and executive meetings. • Coordinate internal and external meetings for sales leadership and key client engagements. • Prepare meeting agendas, materials, and presentation decks. • Capture meeting notes, track action items, and ensure follow ups are completed. • Support planning and coordination of sales team meetings, offsites, and strategy sessions. • Assist with managing inbound sales requests and coordinating follow ups with the appropriate team members. • Support proposal preparation, sales presentations, and client documentation. • Ensure sales processes, documentation, and systems are maintained and up to date. • Assist with tracking key sales initiatives and ensuring deadlines are met. • Act as a point of coordination between sales leadership, internal departments, and external partners. • Draft and edit internal communications, presentations, and sales documentation. • Ensure timely responses to internal and external requests. • Maintain professionalism and confidentiality when handling sensitive information. • Assist with managing special projects and sales initiatives. • Track project timelines, deliverables, and follow ups. • Conduct research and compile information to support business initiatives. • Perform additional duties and responsibilities as assigned to support the sales organization. • Support cross functional collaboration between sales, marketing, finance, and operations teams.