• Cultivate and maintain enduring relationships with State Gov clients • Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations. • Provide regular progress updates to management regarding client accounts. • Monitor and report on key performance metrics, including client retention and revenue growth. • Maintain a high level of client satisfaction by consistently exceeding expectations. • Work collaboratively with internal teams to devise solutions for complex challenges. • Address and resolve client issues in a timely and efficient manner. • Keep clients informed about new product features, updates, and enhancements relevant to their needs. • Identify growth opportunities within existing accounts and work towards expanding Salesforce services. • Collaborate closely with clients to formulate customized account strategies. • Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery. • Stay informed about industry trends, government regulations, and competitive offerings. • Develop an in-depth understanding of Salesforce products and solutions. • Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement. • Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

• Build strong, personal relationships with customers • Navigate enterprise accounts to expand relationships across teams • Capture and expand customer swag budgets • Uncover customer pain points through insightful questioning • Understand and integrate internal and external technologies • Visit customers as needed to drive growth • Effectively communicate SwagUp’s value in high-stakes meetings • Embrace resilience in the face of discomfort and rejection • Collaborate with internal teams for customer success • Strive for 100% customer retention • Go above and beyond for your customers • Stay humble and willing to do the hard work

• Driving new revenue through customer acquisition in designated territory and named accounts • Consistently strike / exceed quarterly & annual sales targets • Technology field sales - greenfield space leveraging remote resources (engineering, marketing, business development, etc) • Partnering with the regional VAR's to effectively identify, engage and deliver new customers • Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling

• Manage the sales process from start to finish • Generate opportunities by utilizing a variety of sales techniques • Utilize a solution-focused approach to selling and create value for clients • Maintain and build rapport with key decision-makers • Drive revenue and new business to develop a robust pipeline and strong book of business • Build, maintain, and document all sales activities in Salesforce CRM software including daily/weekly activities, pipeline, and forecast • Exceed activity, pipeline, and revenue targets • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts • Other duties as assigned