This position is a highly skilled and experienced customer-focused technical sales professional who provides in-depth technical information and specific design/implementation guidance to Red River’s customers. The individual is an expert in one or more technical specializations. As a technical leader, they mentor others and share their knowledge within the Red River Solution Engineering and Sales teams. They provide architectural guidance for customers across the Red River product portfolio, including products and services from OEM partners. The individual in this position is responsible for pre-sales engineering activities including: 1) identifying customer’s business outcomes and/or mission challenges and proposing technology solutions, 2) engaging as the primary client technical resource on sales engagements and 3) achieving and maintaining OEM certifications in their area of expertise. The individual is knowledgeable of Red River’s offerings across multiple technologies and architectures. The individual is both technical and business focused, with the ability to articulate technology roadmaps linked to customer business outcomes. As necessary, the individual works with Design Architects, and Solution Engineering peers, to validate the best solution to address customer requirements. This position works jointly with the Account Executives to learn the customer business outcomes and create the best technical solution. This position provides technology related input for internal company initiatives, including idea submission for new services and offers based on Red River’s capabilities. They will assist with the technical interview process for Solution Engineering candidates. ​​ Primary Position Tasks: - Defines technology and product recommendations, as well as, architectural solutions for sales opportunities. - Serves as the technical point of contact and technical sales lead for the customer. - Provides the initial input for proposals and statements of work. Validates that the completed proposal (SOW, BOM, LOE, etc.) aligns with customer desired outcomes. - Demonstrates technical knowledge and consultative skills, while working with customers and Red River team members. - Uses professional level presales engineering skills and in-depth knowledge in at least one specialization, such as, Data Center, Collaboration, Security, Microsoft Modern Workplace, Cloud or Route/Switch/Wireless. Has knowledge of relevant solutions sets, product line specifications, performance criteria and applications. - Understands Red River offers and solution strengths, and opportunities. Minimum Education/Certification/Experience Requirements: - Bachelor’s degree - 10 years work experience - 5 - 7 years of presales engineering experience - Active and verified professional level OEM certifications (ex. Cisco CCNP, CCDP) Knowledge, Skills and Abilities: - Strong technical aptitude with the ability to learn new technical information quickly. - Excellent communication skills with the ability to create a message to share verbally or in written form. - Understands customer business outcomes, as described by the customer, with strong knowledge of customer industry verticals. - Understands the sales process and partners with the Account Executive to execute for success. - Ability to relate technology, or technical solutions, to solving customer business problems. - Ability to create a detailed implementation plan (SOW) for a customer solution, including expected timelines for project completion. Validates the SOW, BOM, and LOE prior to delivery to the customer. - Capable of demonstrating solutions within area of technical strength. - Excellent skills for building rapport and trust with team members, customers, and partners. - Maintains current and attains additional OEM and industry certifications, as required. - Previous experience in Commercial sales and solutioning. Essential Elements (Mental; Physical; Equipment used): ​​This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday. ​ ​This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.​ Special Requirements: Travel requirement varies and can be up to 50% depending upon work location. Basic Qualifications: - U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River. Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

• Partner with customers post-implementation to ensure smooth onboarding, adoption, and success with RudderStack’s platform • Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals • Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering • Provide best-practice guidance on data collection, transformation, and routing across warehouses and destinations • Create technical documentation, playbooks, and training materials to accelerate customer enablement • Act as a customer advocate by sharing feedback and feature requests with internal teams • Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact As a PSAP Solutions Consultant, West Coast, you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment. What You’ll Do Pre-Sales Solutioning - Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. - Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams. - Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment. - Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism. - Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences. Technical Leadership - Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. - Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. - Advise agencies on best practices for network security, system interoperability, and deployment planning. - Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration - Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. - Collect and relay customer feedback to influence product roadmap and technical documentation. - Support proposal teams with technical content, diagrams, and specifications. - Assist marketing and partner teams in developing technical collateral, webinars, and events. Customer Advocacy - Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows. - Ensure technical confidence throughout the sales cycle to accelerate buying decisions. - Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador. What You Bring - 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent). - Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms). - Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end. - Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials. - Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments. Additional Requirements - Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement. - Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs. - Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed. - Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact. - Willingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer events. Public Safety Technology & Systems Expertise Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: • 911 call handling systems (CHE) such as VESTA, Viper, or Solacom • Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows • Radio console systems supporting multi-agency communications • Logging recorders used for call review, compliance, and operational analysis • Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. Work Location This is a fully remote role open to candidates based in the United States. Due to the nature of the position, up to 60% travel is required, including customer meetings, training sessions, and industry events. Candidates located in the Pacific Time Zone or the Western U.S. are strongly encouraged to apply. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, dental, and Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $110,000.00 - $160,000.00 excluding bonuses and company equity, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements. Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $110,000—$160,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact As a PSAP Solutions Consultant, West Coast, you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment. What You’ll Do Pre-Sales Solutioning - Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. - Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams. - Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment. - Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism. - Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences. Technical Leadership - Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. - Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. - Advise agencies on best practices for network security, system interoperability, and deployment planning. - Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration - Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. - Collect and relay customer feedback to influence product roadmap and technical documentation. - Support proposal teams with technical content, diagrams, and specifications. - Assist marketing and partner teams in developing technical collateral, webinars, and events. Customer Advocacy - Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows. - Ensure technical confidence throughout the sales cycle to accelerate buying decisions. - Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador. What You Bring - 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent). - Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms). - Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end. - Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials. - Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments. Additional Requirements - Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement. - Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs. - Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed. - Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact. - Willingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer events. Public Safety Technology & Systems Expertise Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: • 911 call handling systems (CHE) such as VESTA, Viper, or Solacom • Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows • Radio console systems supporting multi-agency communications • Logging recorders used for call review, compliance, and operational analysis • Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. Work Location This is a fully remote role open to candidates based in the United States. Due to the nature of the position, up to 60% travel is required, including customer meetings, training sessions, and industry events. Candidates located in the Pacific Time Zone or the Western U.S. are strongly encouraged to apply. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, dental, and Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $110,000.00 - $160,000.00 excluding bonuses and company equity, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements. Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $110,000—$160,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.