Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact As a PSAP Solutions Consultant, West Coast, you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment. What You’ll Do Pre-Sales Solutioning - Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. - Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams. - Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment. - Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism. - Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences. Technical Leadership - Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. - Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. - Advise agencies on best practices for network security, system interoperability, and deployment planning. - Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration - Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. - Collect and relay customer feedback to influence product roadmap and technical documentation. - Support proposal teams with technical content, diagrams, and specifications. - Assist marketing and partner teams in developing technical collateral, webinars, and events. Customer Advocacy - Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows. - Ensure technical confidence throughout the sales cycle to accelerate buying decisions. - Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador. What You Bring - 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent). - Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms). - Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end. - Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials. - Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments. Additional Requirements - Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement. - Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs. - Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed. - Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact. - Willingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer events. Public Safety Technology & Systems Expertise Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: • 911 call handling systems (CHE) such as VESTA, Viper, or Solacom • Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows • Radio console systems supporting multi-agency communications • Logging recorders used for call review, compliance, and operational analysis • Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. Work Location This is a fully remote role open to candidates based in the United States. Due to the nature of the position, up to 60% travel is required, including customer meetings, training sessions, and industry events. Candidates located in the Pacific Time Zone or the Western U.S. are strongly encouraged to apply. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, dental, and Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $110,000.00 - $160,000.00 excluding bonuses and company equity, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements. Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $110,000—$160,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact As a PSAP Solutions Consultant, West Coast, you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment. What You’ll Do Pre-Sales Solutioning - Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. - Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams. - Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment. - Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism. - Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences. Technical Leadership - Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. - Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. - Advise agencies on best practices for network security, system interoperability, and deployment planning. - Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration - Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. - Collect and relay customer feedback to influence product roadmap and technical documentation. - Support proposal teams with technical content, diagrams, and specifications. - Assist marketing and partner teams in developing technical collateral, webinars, and events. Customer Advocacy - Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows. - Ensure technical confidence throughout the sales cycle to accelerate buying decisions. - Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador. What You Bring - 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent). - Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms). - Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end. - Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials. - Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments. Additional Requirements - Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement. - Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs. - Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed. - Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact. - Willingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer events. Public Safety Technology & Systems Expertise Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: • 911 call handling systems (CHE) such as VESTA, Viper, or Solacom • Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows • Radio console systems supporting multi-agency communications • Logging recorders used for call review, compliance, and operational analysis • Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. Work Location This is a fully remote role open to candidates based in the United States. Due to the nature of the position, up to 60% travel is required, including customer meetings, training sessions, and industry events. Candidates located in the Pacific Time Zone or the Western U.S. are strongly encouraged to apply. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, dental, and Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $110,000.00 - $160,000.00 excluding bonuses and company equity, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements. Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $110,000—$160,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact As a PSAP Solutions Consultant, West Coast, you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment. What You’ll Do Pre-Sales Solutioning - Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. - Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams. - Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment. - Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism. - Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences. Technical Leadership - Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. - Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. - Advise agencies on best practices for network security, system interoperability, and deployment planning. - Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration - Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. - Collect and relay customer feedback to influence product roadmap and technical documentation. - Support proposal teams with technical content, diagrams, and specifications. - Assist marketing and partner teams in developing technical collateral, webinars, and events. Customer Advocacy - Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows. - Ensure technical confidence throughout the sales cycle to accelerate buying decisions. - Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador. What You Bring - 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent). - Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms). - Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end. - Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials. - Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments. Additional Requirements - Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement. - Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs. - Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed. - Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact. - Willingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer events. Public Safety Technology & Systems Expertise Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: • 911 call handling systems (CHE) such as VESTA, Viper, or Solacom • Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows • Radio console systems supporting multi-agency communications • Logging recorders used for call review, compliance, and operational analysis • Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. Work Location This is a fully remote role open to candidates based in the United States. Due to the nature of the position, up to 60% travel is required, including customer meetings, training sessions, and industry events. Candidates located in the Pacific Time Zone or the Western U.S. are strongly encouraged to apply. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, dental, and Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $110,000.00 - $160,000.00 excluding bonuses and company equity, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements. Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $110,000—$160,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: - Join as an early member of a high growth team working together to solve technical and customer problems the right way - Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers - Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility - Deliver product and technical presentations to potential and existing customers - Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape - Drive product conversations based on need and problems learned during customer interactions - Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material What Makes You a Great Fit: - Ideally located in Atlanta, Orlando, Miami, and/or Tampa - 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. - We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership - We are a remote-first company so you would need to learn to work and collaborate with an international team - You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products - You will love solving technical challenges and thrive on bringing creative solutions to our customers - You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! - You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life! Compensation & Rewards: In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: - 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. - Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. - Transparent Communication – Expect open decision-making and regular company-wide updates. - Innovation-Driven – Autonomy and support to ship great work and try new things. - Open Source Roots – Built on community-driven values that shape how we work. - Empowered Teams – High trust, low ego culture that values outcomes over optics. - Career Growth Pathways – Defined opportunities to grow and develop your career. - Approachable Leadership – Transparent execs who are involved, visible, and human. - Passionate People – Join a team of smart, supportive folks who care deeply about what they do. - In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. - Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.